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Crosstown Chevrolet Buick Cadillac GMC
Greater Sudbury, ON
530 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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530 Reviews of Crosstown Chevrolet Buick Cadillac GMC
June 25, 2020
5th GM vehicle in last 27 years I find Crosstown an excellent dealership for GM vehicle sales and service... My salesperson Tammy Stewart gave me a detailed overview of the 2020 Te I find Crosstown an excellent dealership for GM vehicle sales and service... My salesperson Tammy Stewart gave me a detailed overview of the 2020 Terrain and arranged the best deal for the upgrade from my 2017 Terrain. She was very helpful in both the financial and operational aspects of the vehicle . I found dealing with her and Mitch {paperwork guru} very pleasant and would recommend them both to an and all. More
by bethfiacconi
Employees Worked With
Mitch ?, Tammy Stewart
October 17, 2019
Exceptional Last October I experienced a total loss on my Nissan... Tammy took me under her wing and walked me through my first new vehicle purchase ever, I had n Last October I experienced a total loss on my Nissan... Tammy took me under her wing and walked me through my first new vehicle purchase ever, I had no stress and it was a breeze. Unfortunately this October I was in a head on collision and experienced yet another total loss.... devastated and injured Tammy once again took me under her wing and walked me through my second new vehicle but an SUV this time.. I am now a proud owner of a 2020 GMC Terrain SLT and I couldn’t be any happier with my experience with her and Mitch. I would recommend her EVERYTIME and don’t plan on dealing with anyone else’s. If you want your car needs net and exceeded call Tammy from crosstown , you will not regret it. Thanks Tam, your a rockstar. More
by Samantha
Employees Worked With
Mitch , Tammy Stewart
April 05, 2019
Loving my new Terrain Gwen was great! She took the time to go over everything in my new vehicle. Jesse in the service area was very friendly and knowledgeable. Keep up the Gwen was great! She took the time to go over everything in my new vehicle. Jesse in the service area was very friendly and knowledgeable. Keep up the great work Crosstown! More
by Roz
Employees Worked With
Jesse Newstead , Gwen Turcotte
March 10, 2019
2019 Chevrolet Equinox In 2015 I purchased my first vehicle from Gwen. This time I traded in my 2015 vehicle for a new 2019 chevrolet equinox and yet again had amazing servi In 2015 I purchased my first vehicle from Gwen. This time I traded in my 2015 vehicle for a new 2019 chevrolet equinox and yet again had amazing service. Gwen helped my husband and I find the perfect family vehicle that had the room we were looking for. All the employees we encountered at crosstown made sure our trading and purchasing experience was exceptional. I would highly recommend Gwen when purchasing your vehicle as she is very knowledgeable and there was never any pressure into buying. Thank you again to Crosstown for your service. More
by Kori Q.
Employees Worked With
Luciana Simeoni, Gwen Turcotte
December 20, 2018
Brand New XT5 I have always received excellent service at Crosstown, whether it has been to buy or lease a new vehicle or obtain service for one of my vehicles. Mos I have always received excellent service at Crosstown, whether it has been to buy or lease a new vehicle or obtain service for one of my vehicles. Most recently when looking to choose and purchase my latest new vehicle, a Cadillac XT5, I once again put myself in the very capable hands of Gwen Turcotte and was not disappointed! Miranda Hepworth was also of considerable assistance. More
by Sullyb
Employees Worked With
Luciana Simeoni, Mitch Comtois, Gwen Turcotte, Miranda Hepworth
November 06, 2018
Changed review I had bought a used 2012 Sonic from Crosstown Chevrolet in Sudbury about 2 years ago and unfortunately the vehicle was plagued with problems. Obviousl I had bought a used 2012 Sonic from Crosstown Chevrolet in Sudbury about 2 years ago and unfortunately the vehicle was plagued with problems. Obviously I understand that it's not the dealer's fault because how could they predict the car was going to have these issues. Anyway, I basically became a "regular" over at Crosstown due to me always bringing the car in for repairs. Like, John Katerynuk (the service advisor) and I were on a first name basis lol. I was beginning to lose faith in Chev, and had developed the mentality of "I'll just drive the car to the ground, light it on fire, and go buy a Honda or Kia". The customer service was always great; it was simply my car that was the problem. Well, after getting my vehicle serviced for the 15th or so time, I received a survey to fill out about my experience. I decided to share my frustrations but in a polite manner. I guess it paid off because the owner of Crosstown (Vince), reached out to his managers and asked if there was anything they can do for me. One morning, Tyra and Kristen reached out to me via telephone and asked me to come in and discuss matters further, involving my less-than-stellar experience. So I went in for a sit down with them and they were very understanding and offered me some options to help me out. Well, they definitely helped me out, because, without getting into the exact numbers, they basically paid off my Sonic, and sat me into a brand new 2016 Cruze! Vince himself came down to greet me and speak with me for a bit and you can tell he's a genuinely nice down-to-earth guy. Not only did they take care of me in regards to the new car, but they also threw in a big discount for the extended warranty. I know that some people will be thinking "why bother buying another Chevy if you had so many issues with your previous one" and that's a fair question. But at the end of the day, all cars have issues. It's the dealership that my loyalty follows. They took care of me and then some and for that they have gained a loyal customer who will continue to share his great experience with them. So once again, thank you Crosstown for definitely turning this negative experience into a very positive one. ****EDIT*** So the new chevy cruze they sold me? Riddled with issues as well. One particular issue is knocking in the rear since day one. They replaced the shocks and it still knocks. They ultimately couldn't figure it out and so they called me back and told me that the car is designed that way and there's nothing they can do. xxx? Why would I buy a vehicle that is designed to have knocking noise in the rear? Pure lazyness on their part. Great customer service when it comes to sales, but as soon as you step in the back for service, you're dead in the water. Incompetent people. More
by Shawn855
Employees Worked With
Marc Dubreuil, Kristen Pollesel, John Katerynuk, Cody Vallier
October 23, 2018
Amazing experience I was very impressed with the service my fiancé and I had. We had isssues with the bank but they never gave up on us until we came up with a Solution. I was very impressed with the service my fiancé and I had. We had isssues with the bank but they never gave up on us until we came up with a Solution. Took a bit longer then expected to get the truck but the wait and the way we we're treated was worth it. More
by plebrun25
Employees Worked With
Sophie Pollesel, Luciana Simeoni, Gwen Turcotte
October 11, 2018
My Denali Very nice truck She explained everything Felt like a somebody that felt good Never keeper me waiting when I came in Would recommend her to oth Very nice truck She explained everything Felt like a somebody that felt good Never keeper me waiting when I came in Would recommend her to other people More
by Mike14379
Employees Worked With
Gwen Turcotte, John Katerynuk, Dave Szczepaniak
October 11, 2018
Great service! I just bought a brand new vehicle, and the service was amazing, I’m happy I chose the dealership and also I’m happy I went with Justen because he real I just bought a brand new vehicle, and the service was amazing, I’m happy I chose the dealership and also I’m happy I went with Justen because he really went out of his way to make this experience easy and positive. Thank you Justen! More
by Country1234
Employees Worked With
Justen Briscoe
