Crosby Volkswagen

nice car Jil answered all my questions and got me into my car without any issues. It is a very good car when compared to all others in the same price range. I Jil answered all my questions and got me into my car without any issues. It is a very good car when compared to all others in the same price range. I look forward to driving this car for the next decade. More

Satisfied First Time Car Buyer I was nervous buying my first car from a dealership, but I really shouldn't have been. Jarrett was extremely knowledgeable and friendly. He patiently I was nervous buying my first car from a dealership, but I really shouldn't have been. Jarrett was extremely knowledgeable and friendly. He patiently answered all my questions, and was as excited for my new purchase as I was. Jarrett and the team at Crosby VW made me feel comfortable and welcome during my buying experience. Thanks for all your help, I'm loving my new Golf! More

Excellent experience I went in having done a lot of research on the Golf R and having test-driven the car elsewhere. Jil did a great job answering my remaining questions. I went in having done a lot of research on the Golf R and having test-driven the car elsewhere. Jil did a great job answering my remaining questions. She and her team found the exact car matching my preferred spec with low KMs (which was great, since the Rs were becoming scarce at the time I was looking to buy). I appreciated Jil and Luke's commitment to making sure all our questions were answered, and keeping us in the loop throughout the process. I didn't feel pressured like I've felt at dealerships in the GTA. Overall an excellent experience with friendly service. I'd highly recommend Crosby and Jil for anyone looking for a VW. More

German engineering with a Latino accent This spring I purchased a new VW SportWagen 4Motion from Crosby Kitchener. As a sales representative Jarrett Neal was knowledgeable and professional This spring I purchased a new VW SportWagen 4Motion from Crosby Kitchener. As a sales representative Jarrett Neal was knowledgeable and professional throughout the transaction. He answered questions when requested both in the office and on our two test drives without being intrusive and was comfortable letting the vehicle "speak" for itself. He appreciated our independent research into this and similarly competing vehicles and augmented it where necessary. He seemed to know the product line well and was conversant on the company's recent problems without being defensive. He worked with his manager, Kate Miller, to secure the vehicle we wanted from a dealer locate in another part of the province. The negotiations were reasonable and as stress free as they could be in the circumstances. He has offered to remain a facilitator with the dealership should the need arise to provide continuity of service. For this we are appreciative and recommend him to other potential VW purchasers. RH More

Excellent service and experience Excellent buying experience and friendliness from Jarrett and the whole team at Crosby! Jarrett was very accommodating and awesome at communicating th Excellent buying experience and friendliness from Jarrett and the whole team at Crosby! Jarrett was very accommodating and awesome at communicating throughout the whole process. Will definitely will be returning and recommending to my friends and family. More

Phenomenal service !! What a great dealership to work with. I had the pleasure of meeting Jil who provided a wealth of knowledge for all of my questions regarding the vehic What a great dealership to work with. I had the pleasure of meeting Jil who provided a wealth of knowledge for all of my questions regarding the vehicles as well as my financing concerns. We were able to come up with the perfect vehicle within my budget and although I was very particular, Jil had an abundance of patience! I can't say enough how pleased I am overall with my experience and would not hesitate to recommend Crosby VW !!!! More

Excellent Sales Experience with Chris Sousa Just completed my second vehicle purchase experience with Chris Sousa at Crosby and was very pleased yet again. Chris is knowledgable, courteous, fair Just completed my second vehicle purchase experience with Chris Sousa at Crosby and was very pleased yet again. Chris is knowledgable, courteous, fair and transparent. He is also direct which I appreciate very much. Chris was excellent supported by Sales Manager Kate and Finance Mgr Luke. I highly recommend Chris and his team. More

Amazing Experience - Alicia I purchased my first Volkswagen Jetta and had an extremely positive experience. Jarrett was very friendly and well informed - definitely a pleasure to I purchased my first Volkswagen Jetta and had an extremely positive experience. Jarrett was very friendly and well informed - definitely a pleasure to work with. I would highly recommend this dealership. Walked away with a smile and will be back in the future! More

Satisfied customer I Was looking for a used Jetta , Crosby volkswagen was able to assist and help with any questions I had. Chris Did not make me feel pressured at all I Was looking for a used Jetta , Crosby volkswagen was able to assist and help with any questions I had. Chris Did not make me feel pressured at all and the experience with Luke in finance was Easy going. All the Staff was super friendly and made you feel comfortable , I recommend this dealership and will continue my business with them More

Great experience!! The staff were excellent! Chris made the experience a very positive one. He made us feel welcome and was genuinely interested in what we wanted and an The staff were excellent! Chris made the experience a very positive one. He made us feel welcome and was genuinely interested in what we wanted and answered all our questions. We were also very pleased with the service and assistance from Luke. All the folks at Crosby's have been very welcoming, helpful and anxious to do whatever was needed to ensure a positive experience. We could not have asked for anything more!! Thank you Chris, Luke and all the staff who made this process so easy! More