Cranbrook Dodge

Dodged fixing warranty work until time ran out I bought my jeep in Vancouver and had a great experience at the dealership there. When I relocated to the Cranbrook area and started going to Cranbroo I bought my jeep in Vancouver and had a great experience at the dealership there. When I relocated to the Cranbrook area and started going to Cranbrook Dodge it was nothing but issues. I had extended warranty on my vehicle, as I am a woman and am fairly uneducated in the automotive world. I expected this package would help me care for my vehicle for the first four years and that I would be able to trust local dealerships to help me when issues arose. I have been bringing my Jeep Compass into Cranbrook Dodge for the past 6+ months for the same problems that they do not seem to be able to fix. They ran out the clock on my warranty and now I am past the 100,000 and I still have these problems that were identified by me around 60,000kms. I am so frustrated to have such terrible service on my car and will never go back or buy another Jeep/dodge because of this. After all this, as soon as I went over on my warranty the dealership magically discovered some ways to fix my vehicle that would have been covered under warranty had they found them on the previous visits. They came with a $500 price tag just to fix one of them. Their attitude was completely unapologetic, despite me having been to the dealership for the same issue sometimes 4 times in one month! Their reputation in the community is terrible and I now understand why. This is the worst service I have ever experienced with my vehicle and will be writing to Jeep Canada to let them know about their dodgy service and lack of attention to issues on warranty work. I wouldn't recommend this place to anyone and myself will figure out a different place to get my maintenance and now huge repairs done as I do not trust their work. More

Personalized Sales Javan sent me an email asking if I was interested in trading in my 2014 Patriot for a Jeep Cherokee. I let him know we were looking for a truck, and Javan sent me an email asking if I was interested in trading in my 2014 Patriot for a Jeep Cherokee. I let him know we were looking for a truck, and he asked for a "must have" list. He found me a few options, and the 25% off MSRP and decent trade-in value clinched the deal. More

Regular Maintenance Excellent service. Delivered vehicle as promised. Quick and efficient . Courteous and friendly driver for courteous ride to and from work and servi Excellent service. Delivered vehicle as promised. Quick and efficient . Courteous and friendly driver for courteous ride to and from work and service center. Way to go! More

Honest Experience As a return customer, Needed to upgrade, from the used Ram purchased just months previous, They honoured my interest for a new Ram by giving a great T As a return customer, Needed to upgrade, from the used Ram purchased just months previous, They honoured my interest for a new Ram by giving a great Trade-in value, and cost savings. More

Absolutely great Have always had great service with Dodge.. treated like we are important. Whether it be sakes or vehicle service it's always good.. Corey and josh in Have always had great service with Dodge.. treated like we are important. Whether it be sakes or vehicle service it's always good.. Corey and josh in service are great guys to deal with More

Squeaky door Guys did great finding and fixing a door squeak that was driving me crazy! Drove me home, picked me back up. All covered by their exelent warrant p Guys did great finding and fixing a door squeak that was driving me crazy! Drove me home, picked me back up. All covered by their exelent warrant package and not a cent out of my pocket. Great experience More

Key phobe It was a great experience, friendly and helpful. Would recommend your dealership to others. They were fast and very knowledgable in things I was aski It was a great experience, friendly and helpful. Would recommend your dealership to others. They were fast and very knowledgable in things I was asking about More

Great job and very helpful Got an oil change and had a key fob replaced under the new key fob warranty they have. I was advised that because my car is new that the warranty woul Got an oil change and had a key fob replaced under the new key fob warranty they have. I was advised that because my car is new that the warranty would cost the same as getting just one key. The warranty covers 3 keys over 5 years. It's a no-brainer! GREAT DEAL! More

Great service I've taken my truck in twice for warranty work. They gave great service I had 300 km left on drivetrain warranty and they replaced my torque converter I've taken my truck in twice for warranty work. They gave great service I had 300 km left on drivetrain warranty and they replaced my torque converter no questions. Better than the dealer that I bought it at the just tried to brush me off. Thanks guys great job More

5 star rating..From sales to service to Financing. Got the Limited Ram 1500, thanks to Stacey. I was in the market for a lesser model, but was surprised to get such a great deal on the truck I reall Got the Limited Ram 1500, thanks to Stacey. I was in the market for a lesser model, but was surprised to get such a great deal on the truck I really wanted. Jason made it easy when it came to all the paper work, and dealing with the service dept. was a breeze. Normally a G.M. guy. What just happened. Thanks Cranbrook Dodge More