Cranbrook Dodge

The service department quoted me $2002 dollars to fix a well known issue the sliding door actuator on the drivers side sliding door. Went to a reputable mechanic who fixed it using a genuine part for under well known issue the sliding door actuator on the drivers side sliding door. Went to a reputable mechanic who fixed it using a genuine part for under $500. Apparently they charge $180 to diagnose the problem which the service department was not upfront about when I booked the appointment. When asked if they believe this issue is safety concern as the door completely locks and has no manual override, they didn’t see it as a safety concern. There is a recall for certain years and models, even though all are using the same locking actuator. The service manager seemed interested to help and said he would follow up with his “Rep” regarding my safety concerns. He did not follow up as promised. I own a Dodge Caravan and. Cherokee Trailhawk. Will definitely look at another manufacturer when I purchase new. Completely dissatisfied and this is the first negative review I have left. Just goes to show how disappointing this process has been. More

Daniel Chesney, the Service Advisor at Cranbrook Dogge, was most helpful in my not so great situation. He was able to contact another garage in Calgary that had my car in for repairs and was able to save m was most helpful in my not so great situation. He was able to contact another garage in Calgary that had my car in for repairs and was able to save me money as my battery was under warranty. He went out of his way to ensure I got the right help! I highly recommend him to anybody needing assistance with their car. More

Had and issue with my ram,phone them up and they took very good care of us ,the wife and I ,thank you for the excellent service to everyone very good care of us ,the wife and I ,thank you for the excellent service to everyone More

Amazing customer service. I had a wonderful experience they gave me amazing deals. The customer service was amazing. Especially Ryan, I loved his quirky personality and his super friendly and excitable at they gave me amazing deals. The customer service was amazing. Especially Ryan, I loved his quirky personality and his super friendly and excitable attitude! More

They employ openly racist people like kelly pocha. Avoid if your anything but white. They might tell you to go back to your country or to speak English, buyer beware if your anything but white. They might tell you to go back to your country or to speak English, buyer beware More

Excellent purchasing experience WeI needed a vehicle to tow flat behind our MotorHome and found that the Jeep Grande Cherokee was one of the best rated cars for this job. Visited WeI needed a vehicle to tow flat behind our MotorHome and found that the Jeep Grande Cherokee was one of the best rated cars for this job. Visited Cranbrook Dodge and was greeted by Joe, who answered all of my questions in a straight forward manner. I felt confident in his knowledge. Joe was excellent to work with, and when it came to needing help from management, the manager, Steve was there to satisfy all of our needs We felt we were treated honestly, fairly and with respect by the staff there, and will absolutely buy another car from them and refer them in the future. Cody in the Financial area was well prepared, and handled the closing very efficiently. More

Poor Customer Service Everything went well, the browsing, the test drive, the paperwork, right up until I came into contact with a woman named Kelly, who kept muttering und Everything went well, the browsing, the test drive, the paperwork, right up until I came into contact with a woman named Kelly, who kept muttering under her breath and making off-color comments to co-workers. Really uncomfortable! More

Great service! Big thanks to Derek Taylor for the help with buying my new truck! Excellent service while I was working at camp. Would definitely go back! Big thanks to Derek Taylor for the help with buying my new truck! Excellent service while I was working at camp. Would definitely go back! More

Upgraded with prompt, professional, & personalized sales! Some 18 months ago needed an urgent vehicle replacement due to a moose incident. Found a very comfortable used vehicle that met everything I was look Some 18 months ago needed an urgent vehicle replacement due to a moose incident. Found a very comfortable used vehicle that met everything I was looking for, and at a price I could work with. Had been looking across BC for a replacement with same features, and found one at Cranbrook Dodge that, while it had more than I needed, was being offered at a comparable price. Was greeted promptly, with personalized professional service! More

Customer service stopped in for a etc to see if a knob could be fixed in the dash did not have an appointment but was looked after very quickly and they also discovere stopped in for a etc to see if a knob could be fixed in the dash did not have an appointment but was looked after very quickly and they also discovered a recall on wire harness which was also fixed. More