Courtesy Ford Lincoln - Service Centre

I recently had some issues with the service department that largely centred on poor communication. But after sitting down with Kyle, I was absolutely amazed at the sincerity, the concern, and the massive that largely centred on poor communication. But after sitting down with Kyle, I was absolutely amazed at the sincerity, the concern, and the massive effort made to resolve the issues and earn back not only my business but my trust. I have never been the recipient of such a high level of customer service! Indeed I can’t ever recall of even hearing of customer service such as that which I have received today. This is a truly remarkable dealership where commitment to client satisfaction is expressed with sincerity and proven by actions. Thank you Kyle and Will for your remarkable dedication to service excellence! More

I have leased a total of four Lincolns and purchased one during the past few years. The receptionists, service personnel, drivers, sales persons, service co-ordinator, technicians and management in this dea during the past few years. The receptionists, service personnel, drivers, sales persons, service co-ordinator, technicians and management in this dealership with whom I 've been in contact with all have shown me friendly respect and competence in their respective positions. It's because of how the staff has addressed my automotive needs and desires I continue to maintain my high level of customer loyalty to Courtesy Ford Lincoln. This company is well named. More

The team at Courtesy is knowledgeable and professional without question. Alex was excellent to deal with and went above and beyond to assist me with my latest service and made sure I left satisfied. I wou without question. Alex was excellent to deal with and went above and beyond to assist me with my latest service and made sure I left satisfied. I would strongly recommend this dealership for sales and service as I've purchased both of my vehicles from here and have serviced them their entire life and still run perfectly without any headaches. More

Been six months since we purchased our new vehicle from Courtesy Ford, Peter was very helpful from first contact and made sure the vehicle was proper ready for delivery, vehicle was just in last week for f Courtesy Ford, Peter was very helpful from first contact and made sure the vehicle was proper ready for delivery, vehicle was just in last week for first service and a warranty issue. Both items promptly dealt with and resolved. More

They are a very friendly staff and outstanding customer service. Would recommend to all friends and family service. Would recommend to all friends and family More

The purpose of this post is to address a old cliche of "your great customer service experience ends when the dealership loses sight of your tail lights" THIS WAS NOT THE CASE in my case. I had a wonderf "your great customer service experience ends when the dealership loses sight of your tail lights" THIS WAS NOT THE CASE in my case. I had a wonderful post purchase experience. I had a minor trouble shooting issue with my F-250 (that was purchased from Courtesy) and called Courtesy to see if they could assist me on it even though they had no obligation to support me on this. I had a great experience with Dave Gibbs as well as Stephen Skutovich on this matter. They took on my matter for me and had me attend the service department and helped me see it through. So to top it off the service people were great as well. What a wonderful experience yet again with Courtesy Ford and specific named staff. More

Very helpful and always friendly. Will always answer any questions and if they don’t know the answer, they find out for you. Multiple family members deal at Couresty and with Peter. questions and if they don’t know the answer, they find out for you. Multiple family members deal at Couresty and with Peter. More

I always feel so welcome and cared for at Courtesy Ford/ Lincoln. The entire team is incredibly helpful and the service is impeccable. Peter is one of the loviest people I’ve met. He goes above and beyond f Lincoln. The entire team is incredibly helpful and the service is impeccable. Peter is one of the loviest people I’ve met. He goes above and beyond for all of his clients. He’s one of the main reasons I keep driving my Lincoln! More

They are the best!!! And Peter Rousom Always goes out of his way I appreciate him to the fullest. I wouldn't deal with any other dealership in this city. I bought my 2017 and 2020 Ford Explorer from him. his way I appreciate him to the fullest. I wouldn't deal with any other dealership in this city. I bought my 2017 and 2020 Ford Explorer from him. More

Peter is always friendly and available and always answers any question, even my silly ones. Peter is our go to salesperson and we will be back. Thank you, Peter! any question, even my silly ones. Peter is our go to salesperson and we will be back. Thank you, Peter! More