Courtesy Ford Lincoln - Service Centre

Customer Service I was recently washing my 2018 F150, which I’ve had for 2 months when the windshield cracked as I was rinsing it. I watched it crack from about 6” dow I was recently washing my 2018 F150, which I’ve had for 2 months when the windshield cracked as I was rinsing it. I watched it crack from about 6” down on the edge of the drivers side and eventually spread to almost the entire height of the windshield. I took pics about an hour and a half apart to show the spread and that there was no impact to start this issue. I brought it in to Courtesy, they took a series of pics to send to Ford’s Warranty department, including the ones I took. Courtesy agreed and they also thought it was a defect but had to send the info to Ford Canada. They denied the claim of course saying it was caused by an impact. I asked what the dealership could do as I have now purchased 3 trucks from them since 2009 and that they acknowledged it was a defect. Will, Peter and Juan went to bat for me on behalf of the dealership and were able to cover the cost of a new windshield despite being turned down by Ford Canada. Peter even offered to pitch in his own money in order to keep a positive relationship and to acknowledge my loyalty as a customer. Much appreciated that this situation was eventually handled correctly. More

Exceptional Service From the moment I bought my car to every service in the last 2 years. The team is professional and gets the job done! Highly recommend and all future From the moment I bought my car to every service in the last 2 years. The team is professional and gets the job done! Highly recommend and all future vehicles will be coming from them! More

Service Everyone at the dealership is so friendly and always helpful. I love my ford c max and am so glad that Sean Davidson made it possible for me to own t Everyone at the dealership is so friendly and always helpful. I love my ford c max and am so glad that Sean Davidson made it possible for me to own this car. They handled all the details. Also the service department was great. They explained everything All around fantastic dealership More

Excellent Service The service I receive from Courtesy Ford Lincoln and Peter in particular is second to none. The valet service is very convenient and my car is always The service I receive from Courtesy Ford Lincoln and Peter in particular is second to none. The valet service is very convenient and my car is always returned when I need it and in immaculate condition. More

Help was there when needed Dropped into the dealership on a Saturday afternoon to get some assistance with understanding the electronic features and controls on my new Lincoln M Dropped into the dealership on a Saturday afternoon to get some assistance with understanding the electronic features and controls on my new Lincoln MKC. Dee Menon was more that willing to help. He came out to the car, sat in the driver's seat and walked us through the entire system. He answered all our questions; gave us tips on how to best use the navigation system. Was very knowledgeable and very pleasant to talk to. He made us feel very welcome and made sure we knew we can always depend on Courtesy Ford help when needed. More

Very friendly, best customer service Alex always offers best customer service.The service was on time.Very kind, polite and always greets customers with a beautiful smile:)Thank you Alex Alex always offers best customer service.The service was on time.Very kind, polite and always greets customers with a beautiful smile:)Thank you Alex More

service manager takes care of his customers very pleased with Will. he took good care of me and my wife when we had some issues with our Ford. I would recommend this dealer. very pleased with Will. he took good care of me and my wife when we had some issues with our Ford. I would recommend this dealer. More

totally awesome service all around I had originally brought our vehicle in to be serviced again. The people at this dealership are always very good at getting the car serviced on the sa I had originally brought our vehicle in to be serviced again. The people at this dealership are always very good at getting the car serviced on the same day and are very good at keeping me apprised of what is happening. I then decided not to spend any more money on this car and then set about getting a new vehicle very last minute. having now purchased a new car and dealt with the old one was an awesome experience. More

excellent service I only had to wait a few minutes to resolve my problem and was on my way promptly. I also spoke to my sales rep Peter Rousom to say hello. I only had to wait a few minutes to resolve my problem and was on my way promptly. I also spoke to my sales rep Peter Rousom to say hello. More

Great Conscientious Service & Friendly People Recently brought my Grand Caravan in for winter tires after being fed up with the awful service at one of the dealers down the street. What a differe Recently brought my Grand Caravan in for winter tires after being fed up with the awful service at one of the dealers down the street. What a difference in personalities of all of the staff but most importantly Will Taylor who took it upon himself to make me feel welcome. He was able to provide me with a fair quotation and was get my vehicle in right away to perform the service. This is the professional standard that every retail service should be providing!! More