Courtesy Chrysler Dodge Jeep RAM

Had service done on my car Amber was absolutely wonderful! She is very personalable and made my experience very comfortable. She truly was a ray of sunshine. Amber is a great as Amber was absolutely wonderful! She is very personalable and made my experience very comfortable. She truly was a ray of sunshine. Amber is a great asset to your team! More

Worst customer service experience of my life I purchased my vehicle 2 years ago from Courtesy Chrysler and have had nothing but problems with the vehicle and even more problems with the service c I purchased my vehicle 2 years ago from Courtesy Chrysler and have had nothing but problems with the vehicle and even more problems with the service center. With the vehicle, I purchased a "gold" service contract, which they led me to believe covered everything I would need. The vehicle had 45,000 km on it when I bought it. Shortly after purchasing the vehicle (about one week later), it started making a very loud creaking noise, which was likely coming from the rear suspension. When I asked them to fix this at the vehicle's first oil change, they refused to look at it. At the next oil change, I asked again, and they said seeing as the vehicle was over 60,000 km that it was no longer under warranty (the vehicle was just over 60,000 at that point, how convenient for them). It was at that point I had to dig up the service contract I had purchased to show them that it was good until 100,000 km. Even though I had this contract that covers the suspension, they wanted to authorize my credit card for more than $200 just to look at it -- and if it was determined to be a maintenance issue, and thus not covered by the service contract (apparently), charge me that fee and then whatever the cost of fixing it would be. Simply stunning. At that same--the second oil change (just over 60,000 km)--Courtesy noticed that the front brake pads, rotors, and the tie rod needed to be replaced, and an alignment needed to be performed. And guess what... none of those things are covered in the service contract. What else was very interesting was that the front pads and rotors had already been replaced at 30,000 km as per a detailed receipt from the previous owner. Amazing. They wanted to charge me wayyy to much to do this, so I took the vehicle to a reputable shop to have the work done with high quality parts for about 2/3 of the price Courtesy had quoted me. Next up, the rear pads and rotors. The vehicle started making a high pitched noise around 72,000 km first noticed on a road trip from Manitoba back to Calgary. The rear calipers had seized and the pads and rotors were toast. We were lucky we made it back to Calgary in one piece without a complete brake system failure. Of course, none of this was covered. Once again, I took the vehicle to a shop far superior to Courtesy's and had the parts replaced on my dime. Finally, I noticed that the CD player wasn't working. I took the vehicle in, and SHOCKER, they said it would be covered, so I brought the vehicle in to get it replaced with new radio sent by Chrysler. About 6 hours after dropping it off, they noticed the radio they were to install did not match the current radio in the vehicle. They called me at work and accused me of switching out the factory radio for a nicer model. I explained to them that it was like that when I bought it. After they did their investigation as to my integrity as a person, they called me back to confirm they had sold me the vehicle with the nicer radio in it. They went on to describe, however, that this was not what the vehicle had been manufactured with. My vehicle is the top model - it has the leather, sunroof, 4x4, everything... and the previous owner kept immaculate records, absolutely everything done to that vehicle was in the glove box with receipts. So I find it hard to believe that the previous owner swapped out the radio, and that my vehicle did not come factory with the nicer Jeep radio--the radio that is detailed in my user manual. Anyways, huge waste of time as they did nothing. Oh, and the windows don't work sometimes, they just totally freeze with the window partially open, and they refuse to look at that without charging me. PLEASE DO NOT BUY A VEHICLE FROM COURTESY CHRYSLER. DON'T DO IT. YOU WILL REGRET IT. PLEASE, PLEASE, GO SOMEWHERE ELSE. More

Great Experience!! We got the vehicle we wanted at a great deal and had the vehicle in our posession in less than 24 hrs after the deal was done! We got the vehicle we wanted at a great deal and had the vehicle in our posession in less than 24 hrs after the deal was done! More

The people are very friendly I had a great experience they were all very kind and helped me in any way they could. I had no idea what I was looking for and Mori found me exactly w I had a great experience they were all very kind and helped me in any way they could. I had no idea what I was looking for and Mori found me exactly what I wanted! More

Great overall experience.. Great sales & finance teams! I had been taking my Wrangler here for service for over a year and it was time for a trade in. Liz is super friendly and Great sales & finance teams! I had been taking my Wrangler here for service for over a year and it was time for a trade in. Liz is super friendly and got me in my dream Jeep in 2 hours. Dave in finance was very helpful and went through all the options available. The entire team are All are very knowledgeable in their field. Thanks everyone, it's my first brand new ride and I couldn't be happier :) More

Great Customer Service My overall experience from start to finish was great. The team at Courtesy Chrysler was not only professional and nice - they allow you to take the ti My overall experience from start to finish was great. The team at Courtesy Chrysler was not only professional and nice - they allow you to take the time to make your choice when you are ready. Omar was an extremely nice salesman to work with throughout my purchase. I would recommend him and this dealership to anyone. My Thanks to Marc the Finance Manager for getting me such a great interest rate! He was very nice to deal with and had nothing but the best interest of his client in mind. Thanks - Kirk & Jessica More

Nice guy. We highly recommend Very friendly. Gave us a lot of information. He will offer you options that will tailor your needs. Talk to him and see for yourself. Very friendly. Gave us a lot of information. He will offer you options that will tailor your needs. Talk to him and see for yourself. More

First Time This is the first vehicle that I've ever bought, and Courtesy made the experience comfortable and informative! They were also fair with the price, and This is the first vehicle that I've ever bought, and Courtesy made the experience comfortable and informative! They were also fair with the price, and made me feel good about my purchase. More

Great day starts with Courtesy It was my first time servicing my vehicle at this dealership and I was a bit apprehensive not knowing what to expect from a new service location. I wa It was my first time servicing my vehicle at this dealership and I was a bit apprehensive not knowing what to expect from a new service location. I was simply blown away with this service center efficiency, customer service practices, speed of service and the atmosphere in general. What a great place to take your car for planned maintenance. April Thomas was a delight to talk to and her communication skills were great. Both April Thomas and the shuttle bus driver Francis Atuh, made my day! Thank you guys for the experience I had today at your dealership! More