Courtesy Chrysler Dodge Jeep RAM

0/5 I have been a loyal customer of Courtesy Chrysler for over 10 years. I’ve purchased two trucks here and have always brought all of our vehicles back for servicing. It seems like their service, has ta for over 10 years. I’ve purchased two trucks here and have always brought all of our vehicles back for servicing. It seems like their service, has taken a turn for the worse. This time, I dropped my truck off first thing in the morning for a simple oil change that I was told would take a couple of hours. It is now 5:30 p.m., and I finally just got my truck back—well after closing at 4pm. We also, miss our dinner reservation. When the vehicle was finally brought out, I received a rough, half-hearted apology. The service manager seemed more angry at the staff, then he seemed apologetic. He shifted the blame onto the service desk tech and technician. Saying for some reason they put my vehicle at the end of the line of vehicles for the day, even though I had an appt. And that there was going to be a meeting with the staff. With a quick promise of a follow-up, as to what they are going to do for me. It was very nice of them not to charge me for the oil change. The whole experience felt aggressive, and rushed. I wasn't given the paperwork for the oil change and we obviously didnt talk about my inspection or oil change like they generally do. Dreadful customer service. Terrible time management. After over a decade of loyalty, I am deeply disappointed and will be reconsidering where I take my vehicles in the future. More

Easy to book an appointment. Somebody waiting for me when I dropped it off. I explained my concerns, he read back the concerns to me so we could make sure it was exactly what I s Somebody waiting for me when I dropped it off. I explained my concerns, he read back the concerns to me so we could make sure it was exactly what I said. Give me a shuttle ride home, called me when extras came up and asked for approval first. Bill was cheaper than I anticipated. Imran was great. More

Excellent. The mechanic Brian Madrid who took care of my car answered all my questions. The mechanic Brian Madrid who took care of my car answered all my questions. More

Everyone was great at courtesy Chrysler. Would highly recommend to anyone looking for a new vehicle Would highly recommend to anyone looking for a new vehicle More

Gary is amazing at what he does highly recommend. Alex was great to work with as well! Alex was great to work with as well! More

I had an outstanding experience at Courtesy dealership! From the moment I walked in, I was greeted warmly and made to feel welcome. The entire team was professional, courteous, and genuinely helpful throug From the moment I walked in, I was greeted warmly and made to feel welcome. The entire team was professional, courteous, and genuinely helpful throughout the entire process. My salesperson, Alex, went above and beyond to ensure I found the perfect vehicle. They listened carefully to what I needed, answered all my questions with patience, and never made me feel rushed or pressured. I ended up with a car I absolutely love — and at a price that felt more than fair. The dealership itself was spotless and well-organized, with a great selection of vehicles to choose from. The financing process was quick and transparent, and everything was explained clearly. I really appreciated how smoothly everything was handled from start to finish. What really stood out to me was the follow-up after the sale — they made sure I was completely satisfied and even offered support if I had any questions down the line. It’s clear that customer satisfaction is a top priority here. I highly recommend Courtesy to anyone in the market for a car. This was hands down the best dealership experience I’ve ever had! More

Ryan was an excellent representative for the service dept. Courteous, clear, honest communication. They even finished working on my vehicle the same day and got it back to me earlier than anticipated. dept. Courteous, clear, honest communication. They even finished working on my vehicle the same day and got it back to me earlier than anticipated. More

Very nIice and friendly service advisers and staff . I would recomend this Dealership to my friends. I would recomend this Dealership to my friends. More

Check engine light has come on 39 times since I bought the vehicle new over two years ago. Always the same trouble code 219A air/fuel ratio problem. Stellantis had issued a technical service bulletin a fe the vehicle new over two years ago. Always the same trouble code 219A air/fuel ratio problem. Stellantis had issued a technical service bulletin a few months before I even purchased the vehicle. They keep throwing parts at the vehicle and engineering has been studying the matter since day one but have not been able to find a fix and there doesn’t appear to be any urgency in doing so. Not exactly good customer service. More

Work done was good. Need better systems to manage the sales to service process. Coordinating the service had hiccups. Need better systems to manage the sales to service process. Coordinating the service had hiccups. More