Courtesy Chrysler Dodge Jeep RAM
Calgary, AB
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Bryon , explained the service that was required for my vehicle. The service was provided in a timely manner. One thing I didn’t like was the Urber service, not the same as the shuttle service. vehicle. The service was provided in a timely manner. One thing I didn’t like was the Urber service, not the same as the shuttle service. More
You can’t provide service when you are understaffed. They also over-charged me on the billing. Diagnosing dead battery’s and replacing them should not take 2.3 hours. I could have bought equivalent batt They also over-charged me on the billing. Diagnosing dead battery’s and replacing them should not take 2.3 hours. I could have bought equivalent batteries at Costco and replaced them myself! More
Clinton explained everything thoroughly. When they ordered the wrong tire size, he quickly got the proper ones delivered. Getting the 4th tire free on the promotion helps with cost. When they ordered the wrong tire size, he quickly got the proper ones delivered. Getting the 4th tire free on the promotion helps with cost. More
BUYER BEWARE! I highly recommend NOT purchasing any vehicle from this Dodge/Chrysler/Jeep dealership or any others to be honest with you. I purchased 2 vehic I highly recommend NOT purchasing any vehicle from this Dodge/Chrysler/Jeep dealership or any others to be honest with you. I purchased 2 vehicles from Courtesy Chrysler back in 2022, a Chrysler Pacifica Touring L, and a Dodge Ram 1500 Rebel. Both vehicles have had numerous warranty issues, bringing me to the dealership every 2-3 weeks for the past 3 years without resolution. Many issues were ignored, and frequently noted with comments such as "Mechanic could not reproduce issue". To this day in both vehicles the "infotainment" system frequently does not work, either never turning on, to freezing, frequent rebooting randomly, apps not working, radio not working, etc. My truck frequently "jumps" ahead when braking, the windshield wipers control the lighting in the vehicle, and the van has even more issues such as the backup cameras not working, infotainment system not working, DVD players constantly freezing or turning off, speakers not working randomly. I could go on with the number of "broken" items in the Pacifica van. The service department on multiple occasions returned the vehicles to us damaged. Once the van was returned with a smashed windshield, and another time the truck was returned with a massive dent in the side panel. Both of these issues were fixed at no cost, but required multiple days without a vehicle as they were fixing the new issues they caused. To top this off, over the past 3 years I have detailed service records of what they have been trying to fix, usually with no resolution, and as soon as the warranty ended on the van, I brought it back for them to attempt to fix the reverse cameras yet again, and this time they found the issue! Finally after years of trying, they found something as soon as the warranty ended, and are now asking for more than $1,000 to fix this issue. This comes after their service manager promised that even after the warranty is over on this van and truck, they are committed to fixing the existing issues under warranty. This dealership and Dodge themselves are running warranty scams, and I suggest purchasing any other brand. My next preference (and previous preference) is going to Ford. Buyer beware! Don't waste your money here, for purchasing any new vehicle OR ANY service from the service department. More









