Courtesy Chrysler Dodge Jeep RAM

Amazing People at Courtesy Chrysler!! I have been dealing with Courtesy for almost a year, and I'll be honest, my 1st experience started off good but quickly diminished. We had some poor c I have been dealing with Courtesy for almost a year, and I'll be honest, my 1st experience started off good but quickly diminished. We had some poor customer service experiences that had us thinking for our next vehicle purchase we would go somewhere else. We had to bring our Truck in to get looked at for some manufacturer flaws and that’s when I met Will Wagner, yes probably your typical sales guy but none the less very helpful and friendly. He directed me into the service area where I met Roger the service manager so he could take some pictures of our misaligned hood & front bumper. Good service manager, maybe not the best photographer, but hey, neither was I. I was a little disappointed that it was a week before I was told the pictures taken that day were no good. I then dealt with Breana, the managers assistant and she was great to deal with and was available when I needed to speak with her. I will suggest however that there is more communication between departments as far as loner vehicles, and coverage for warranty work etc. 3 different answers for the same question. The final result however was satisfying but our appointment is not until December 9th so fingers crossed all still goes according to the plan. Now the vehicle purchase. After meeting Will that day we came back in just to see what, if anything he could do for us. We had a Patriot that I didn't really care for anymore and since the truck was now my Husbands, didn't have much choice but to drive. Sadly we had more negative equity than what we had thought so we pretty much assumed at that point there was nothing we could do. I didn't want a van, or a small car, or another pick up truck; I wanted something better than what we had or I would just keep the Patriot. (I know, what a princess) Of course, that's not what a sales guy wants to hear so Will said they had options, and he was right. We were seated into a 2014 Jeep Grand Cherokee and I won’t lie, I was thinking how the heck are we going to make this work! Between Thomas, Matt and Will they made it work and now it was off to Finance, and that is where we met Glenn. I loved how honest, straight up and to the point he was. My thoughts are "Don't sugar coat BS, because it's still just BS". Due to our own negative equity it was making it difficult to get the financing we wanted, but again, Glenn said he would figure something out and to my surprise, he did. So 5 days after starting this process I was driving home in my new Cherokee, with the warranty we wanted and our payments not through the roof. YAY!! Finally, I received an email yesterday with my new registration and a note that says Merry Christmas. Well thank you, but what about the cost I owe for switching my registration? The reply I received was "Don't worry about it, its been taken care of". WHAT?? REALLY?? Are you sure?? I receive a reply saying "It's all good, no bill for you guys on this". WOW!! Amazing people work at Courtesy Chrysler, and everyone needs to know this. I work at a place where Customer Service needs to be top notch so sometimes I feel my expectations are set a little high BUT everyone I've interacted with over these last couple of weeks have been absolutely wonderful and met my high expectations and then surpassed them. Thank you everyone at Courtesy Chrysler, especially the people mentioned above, you've all completely changed my perception around from my 1st visit to ensure there will be MANY more visits in the future. Merry Christmas to all of you!! More

Bought 2014 Dodge Ram long horn Very good people good deals , and very caring , they helped me really good and I'm very happy with this new truck ! It was an amazing experience ! Very good people good deals , and very caring , they helped me really good and I'm very happy with this new truck ! It was an amazing experience ! More

Great experience Tyler and Glenn created a upbeat, funny, positive and informative experience. They made sure my vehicle and financial needs where met and within budge Tyler and Glenn created a upbeat, funny, positive and informative experience. They made sure my vehicle and financial needs where met and within budget. I would strongly recommend them and courtesy Chrysler to any one i know. Melissa More

Thank you for all of your help it was a nice experience. If I need another vehicle in the future I will definitely come by Thank you for all of your help it was a nice experience. If I need another vehicle in the future I will definitely come by Thank you More

My experience I'm writing to recommend Courtesy Chrysler and in particular the work of Nelson Mathieson. I've know Nelson for a few years. When it came time to upda I'm writing to recommend Courtesy Chrysler and in particular the work of Nelson Mathieson. I've know Nelson for a few years. When it came time to update my vehicle and I simply messaged Nelson. Within a few messages he gave me a number of options together with his opinion and great recommendation. He saved a lot of time. I got put in a beautiful 2012 dodge ram 1500 with low km and a great price. Overall it was an excellent experience thanks to Nelson and Courtesy Chrysler. More

Very understanding and friendly The salesmen was the nicest guy I've talk to in a dealership. Darrell was very understanding and amazingly patient with me my girlfriend, and my newly The salesmen was the nicest guy I've talk to in a dealership. Darrell was very understanding and amazingly patient with me my girlfriend, and my newly born baby boy. Explained everything inside and out with no need to ask questions later. I would highly recommend this dealership to all my family and friends. More

Jeep Lease Awesome service. Awesome experience. Jazz has a great deal of knowledge about the product he is selling. Honest and upfront. Keep up the great work Awesome service. Awesome experience. Jazz has a great deal of knowledge about the product he is selling. Honest and upfront. Keep up the great work, Jazz. More

The perfect truck for me I went looking for a plain truck without all the bells and whistles, and between manager Justin and our salesman Collin, they found one that suited my I went looking for a plain truck without all the bells and whistles, and between manager Justin and our salesman Collin, they found one that suited my needs. More

second purchase This was our second purchase, and again we were very happy with the service. We got exactly what we wanted! Colin was excellent with service and Lanet This was our second purchase, and again we were very happy with the service. We got exactly what we wanted! Colin was excellent with service and Lanette was awesome in finance! We will be back to see Colin in a few years :) More