Courtesy Chrysler Dodge Jeep RAM

Broke my radio, garbage on antenna I was looking to install a backup camera on my company vehicle and spoke to a service advisor who had expressed interest in dealing with me exclusivel I was looking to install a backup camera on my company vehicle and spoke to a service advisor who had expressed interest in dealing with me exclusively whenever I had an issue. He told me that the camera would need to be enabled via the radio electronic control unit, this made sense to me because I work in a similar industry. I made an appointment to have the vehicle serviced at Courtesy Chrysler (the dealership for which he works) the next day. After dropping the truck off and waiting 1.5 hours for a shuttle, I returned to work and after 6 hours received a call stating that the radio is broken (when I can say with much certainty that it was not) and a new one would be coming under warranty. The shuttle picked me up and took me to retrieve the truck, when I saw that someone had impaled their A&W sandwich wrapper on the cellular antenna as the service writer brought it around for me. If that had of happened at my location the technician who worked on it would have had quite a few questions to answer and may even have been written up. Overall, I was disappointed by the lack of knowledge displayed by the technician and service advisor when it came to the issue. At one point they even called me and asked me where their own OEM harness terminated. I suspect the technician didn't find it because he didn't want to get dirty, and it would require a creeper to access. Adding insult to injury, what message do you think they were trying to send when I picked up my truck with garbage on it? More

Amazing Experience!!! My wife and I went to look for a new Cherokee Trailhawk. Colin Wenner was very patient understanding and finding exactly what we want. He was very cle My wife and I went to look for a new Cherokee Trailhawk. Colin Wenner was very patient understanding and finding exactly what we want. He was very clear with all the infomation, prices and steps to follow to get the car. We are really happy with the great service and the Cherokee we got. More

Great experience My wife and I went in to look at a "new to us Jeep". As soon as we walked in the door we met Jim who let us take it for a drive. My wife knew what s My wife and I went in to look at a "new to us Jeep". As soon as we walked in the door we met Jim who let us take it for a drive. My wife knew what she wanted already and this jeep had it. Jim did not try and push the sale only came for a drive. We then sat down talked numbers, agreed on a reasonable price then was directed to David in the financing dept. My wife starving at the time gave David all the info that he needed told us to go eat and he would text when he was done. Under 1hour paper work was done and we where on our way. Thanks again to everyone that made what is usually a nightmare quick an simple. More

Excellent Customer Service Amber was very informative and helpful. Once again an excellent customer experience. I will keep going back to buy and service my vehicles.Thank you Amber was very informative and helpful. Once again an excellent customer experience. I will keep going back to buy and service my vehicles.Thank you More

New Car Purchase Traded our old car for a new 2015 Chrysler 200. Drove the car and liked it. Got to pick the colour, the interior of the car is spacious. Traded our old car for a new 2015 Chrysler 200. Drove the car and liked it. Got to pick the colour, the interior of the car is spacious. More

Great experience ! In the previous few months we had visited a few dealerships to find the right vehicles, as we were buying two at the same time we needed to find a com In the previous few months we had visited a few dealerships to find the right vehicles, as we were buying two at the same time we needed to find a company that fit both our needs. From the moment we walked into courtesy, we were treated like family. Ariel sat down with us and individually broke down what we would want, and don't want and what we would change about our current ride. After a little time sitting and chatting at the desk he brought around the perfect vehicle for both of us . We were able to test drive each vehicle - what separates this dealership from others is that before the test drive Ariel gives you a quick but extremely useful crash course on how that specific vehicle works. Somethings such as how to turn on the lights is small but very helpful when you are in an unfamiliar vehicle. Once he had provided us with enough information, a quick test drive for each of us. Once you arrive back to the dealership any questions or concerns are addressed immediately. From the moment we decided we wanted to purchase the vehciles, they offer every bit of advice and passed us into Ed. Ed had stories from everything, being a fellow dog lover he made the time in his office very memorable. He made up the bill of sale and all other contracts in a short time and explained every detail. He for us each approved within seconds- letting us leave with the new cars that night . Darrell helped us with any questions along the way, making sure we were always feeling at home . We will return here when we are in the market again forsure ! More

Excellent customer service! They really work hard to make the best deals and budget. Ed and team did a fabulous job. Amazing customer Service strongly recommend this dealer! They really work hard to make the best deals and budget. Ed and team did a fabulous job. Amazing customer Service strongly recommend this dealer! More

The Staff was professional and relaxing Being greeted at The door by Ariel was a welcoming feeling, helping me go through everything I love and dislike about my current vehicle allowed mysel Being greeted at The door by Ariel was a welcoming feeling, helping me go through everything I love and dislike about my current vehicle allowed myself to see exactly what my ideal car looked like. So when Ariel came around front with a new truck I knew right away that it was the one for me. Darrel was great with answering all my question and concerns involving the purchase of my new truck. Ed was a warm home body, talking to him about finances was bliss. I left the dealership confident and proud to be a new truck owner. More

Service work Amber was very pleasant, knowledgeable and provided excellent customer service and follow up. I would not hesitate to work with Amber again. The repa Amber was very pleasant, knowledgeable and provided excellent customer service and follow up. I would not hesitate to work with Amber again. The repair was done in a timely manner which kept our vehicle down time to a minimum. More