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Courtesy Chrysler Dodge Jeep RAM
Calgary, AB
2,400 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 03, 2016
Excellent customer service Amber was very nice, professional, and knowledgeable and she provided excellent customer service. I added a remote start to my car two days ago and Am Amber was very nice, professional, and knowledgeable and she provided excellent customer service. I added a remote start to my car two days ago and Amber helped me and answered all my questions and concerns and followed up. After the installation, I did not know the tech changed the climate mode of my car and I thought something wrong with the A/C. Therefore, I contacted Amber again and she helped me and talked to the technician and let them tested my car again. They did not find anything wrong with the A/C and apparently it was me who did not know about my car (please forgive me because I am a car newbie). I am truly thankful that they tested my again for free. Moreover, the shuttle bus drivers are very polite and friendly too. Thank you all the staff who helped and served me and I will strongly recommend this dealership to my friends. More
by car newbie
Employees Worked With
Amber Chan
February 02, 2016
After sale and service I bought this truck à month ago made about 6000 km i got thé VIP package for oil change ans extended warranty whit thé truck wich they told me it was I bought this truck à month ago made about 6000 km i got thé VIP package for oil change ans extended warranty whit thé truck wich they told me it was evetything exept rotor and pads i brought it on for an oil change and à 4wd service light on they called me too change spark plugs and câbles and hot brake fluid oil change ans à light burn that never work got thé truck for 1 mo th got do all this work m'y Bill was 800$ and some dollars and thé 4wd light is still on ask for some awnsers à week a go as of y ans still no réal awnser i even took m'y time and went there yesterday and still no awnser manager was on an interview really bad service really extensive really desapointing mechanic even walk on m'y front bumper More
by Corey24
Employees Worked With
Nick McCartney, Amber Chan
February 01, 2016
Something didn't feel right Went to buy a vehicle, almost bought it, and dropped the deal last minute. I'll try to give the cut down version as there is a lot to the story. We Went to buy a vehicle, almost bought it, and dropped the deal last minute. I'll try to give the cut down version as there is a lot to the story. We received a call from Ariel about coming in to look at a Jeep Cherokee a few weeks ago as my friend and I were in the Courtesy dealership back in the summer of 2015. I had told Ariel that we were not currently in the market for a vehicle as my wife was on maternity leave and that we would revisit looking at SUV's next year. Ariel convinced us to at least come down and see if something can be worked out. The initial meeting went fantastic. Ariel was very personable and friendly. We went through what we were looking for in a vehicle and were very surprised to see him bring a vehicle he thought would work in our price range. Everything seemed perfect until we came back from the test drive to find out that the vehicle was indeed over our price range and that when we come back the next day to think of features we would like to cut off so we can fit the vehicle in our budget. We came back the next day and saw a base model Cherokee sitting there with our names on it. We were not happy with it as we were looking for more features on a vehicle than we currently had. We told Darrell when we returned that we didn't want to buy a SUV for the sake of buying a SUV and we were comfortable in our current situation. We were about to walk out as we felt there would be nothing else they could do before Darrell asked if he could do one more thing and he checked into what he had and gave me his best possible price on a Cherokee Limited model which ended up only being $10 bi-weekly over our budget which we said we could live with. He was very up front and honest with us and we left the dealership happy and excited as we didn't think we could get a vehicle like that with our budget. That is where everything started going downhill after that. After doing some investigating, I figured out that the Limited model he showed us on paper didn't have a sun roof. I ball parked a figure to be somewhere around $10 more bi-weekly which we could live with. However when we came back, we found that the vehicle would actually be $20-25 more biweekly just for the sunroof. We decided to trade in a different car for family purposes, and ended up getting a really low trade value for it. Knowing that we need an SUV and need to sell that vehicle soon due to some big work needed to be done on it, we decided to do the deal after a long drawn out process. We met with Ed briefly and were very happy with the stuff he offered us off the bat and took it right away. We were told to come back in a couple days and pick up the vehicle. Happy ending right? No, it gets worse... We come back to pick up the vehicle. We see the vehicle we picked and it looks beautiful but it has one problem. New cars don't come with over 1,000km on it already! Ariel tried to blow it off to my wife and I saying that it was probably switched from store to store. After speaking to Ed about it, he also tried to blow it off saying he has seen new vehicles with 2,500km on it. After my wife continued to complain about it, Darrell looked into it and saw that they had actually received the vehicle less than a month ago with only 17km on it! Darrell apologized and said that thankfully they had the same exact vehicle in the same color with 25km and would give us that instead and we would have to come back on a later date to pick it up. Crisis averted but wait, it gets worse. We needed to pay off the other car loans to make this work, so it was suggested to us to take a "cash advance" on the loan at 0% no interest to pay off our vehicles. Fantastic idea! However after looking at the bill of sale, we noticed that we are actually getting charged 5% GST on the cash back. But hey, at least it is still at 0%. When we signed the papers we were told that everything would be at 0%. We find out after that with the money they were giving us, the trade went into the vehicle and not towards the loan, so that meant we had to use more of our savings that we didn't want to do to pay off our old vehicle. Hesitant, we decided to proceed, but not feeling good knowing we are using up way more of our savings than we had hoped just to make this deal work. We were not excited about this deal anymore. If anything, we felt uneasy and pressured into it. The vehicle was great and had everything we wanted in a vehicle. After we got home, we reviewed the paperwork that we had just signed to notice we are paying 0.44% on our car loan and not the 0% that was promised to us. We were absolutely livid! We went back to the dealership on the day we were supposed to pick up our "new" car and after they gave my wife a bit of attitude, we said forget it. Too many things that were not disclosed to us to begin with, and we were lead to believe one thing to then find out it was actually something else. The whole deal went sour and now we will never deal with Courtesy Chrysler again. Ultimately, this deal fell apart due to lack of communication and disclosure on what we were getting ourselves into. We felt like we were extremely stretched out by the end of the deal. Now that we have cancelled out on the deal, I can honestly say I feel 110% better about it like a whole world of stress has been taken off my shoulders. Please don't let this review reflect negatively on Darrell, Ed, and Ariel as they are all very nice people and I have no ill feeling towards them. Just the overall experience and how it all played out was unfortunately horrific. More
by Wooley10
Employees Worked With
Darrell Sirelpuu, Ed Drolet, Ariel Buenaventura
February 01, 2016
Everyone was very nice, excellant experience . Only had one complaint (asked not to go over a specific amount on the payments - they did). All in all enjoying the new van. Ariel, Darrell & Ed wer . Only had one complaint (asked not to go over a specific amount on the payments - they did). All in all enjoying the new van. Ariel, Darrell & Ed were and great to work with and made me feel very comfortable. More
by diromar
Employees Worked With
Darrell Sirelpuu, Ed Drolet, Ariel Buenaventura
February 01, 2016
All staff went the extra mile to help me out I found the sales team and all staff that i met to be very courteous and pleasant. They did what needed to be done to make me satisfied, which includ I found the sales team and all staff that i met to be very courteous and pleasant. They did what needed to be done to make me satisfied, which included pulling some strings and bending a rule or two. The result is that I ended up with the truck I wanted at a price that was fair. Thanks to all More
by Rebel Guy
Employees Worked With
Colin Wenner
January 30, 2016
Easy to deal with I spent a lot of time researching a family vehicle and found Courtesy Chrysler. I met with Darrell and Ariellwho provided great options and made the d I spent a lot of time researching a family vehicle and found Courtesy Chrysler. I met with Darrell and Ariellwho provided great options and made the deal easy and fair. Ariel provided great detail on the vehicle I eventually purchased and was amazingly easy to deal with. Ed provided great insight on the warranty options and facilitated the transaction. Overall a positive purchasing experience. More
by Mike
Employees Worked With
Darrell Sirelpuu, Ed Drolet, Ariel Buenaventura
January 28, 2016
Thank you Hi there, Just wanted to pass huge thanks to Nick McCartney, he is excellent to deal with, friendly and easy going. I love my new vehicle. I normally Hi there, Just wanted to pass huge thanks to Nick McCartney, he is excellent to deal with, friendly and easy going. I love my new vehicle. I normally hate going to car dealerships for lots of reasons but he made the experience a good one. This is the 3rd vehicle we have purchased from Courtesy and we will use them again. Thanks also to David Chopp for his expert help. we appreciate it. More
by Mandie Barker
Employees Worked With
David Chopp, Nick McCartney
January 27, 2016
very good I Had a good experience, sales was very easy to work with and loved working with ariel I would definitely recommend working with him again I Had a good experience, sales was very easy to work with and loved working with ariel I would definitely recommend working with him again More
by newtruck
Employees Worked With
Ariel Buenaventura
January 24, 2016
Quit Helpful Glenn and Patrick were great to deal with. They know their Jeeps. They have an easy going approach and quite helpful. I truly believe they gave me the Glenn and Patrick were great to deal with. They know their Jeeps. They have an easy going approach and quite helpful. I truly believe they gave me the best deal possible. More
by Lsparks
January 22, 2016
service champ I have been to a few dodge dealerships in this city. Unfortunately all disappointment. Thankfully, I gave courtesy Chrysler a go. So far, I have had I have been to a few dodge dealerships in this city. Unfortunately all disappointment. Thankfully, I gave courtesy Chrysler a go. So far, I have had the best service in the business. Tim Puddifant, our sales guy, was by far the best. He has made the experience enjoyable for all my family. We unfortunately ran into a few issues with the van but thanks to the amazing team, we have been accommodated and we'll taken care of. Though the situation is not ideal, knowing that we are in good hands and we'll looked after is making this experience the best it can be. I will most definitely recommend courtesy to anyone. Great team. Thanks to Ryan for helping with the financing. Thanks to Lanette for running around to help out with our transportation arrangement. Thanks to Collin for helping us while we were rethinking the color choice. And the greatest thanks to Tim for everything. More
by veronique
Employees Worked With
Lanette Andreas, Timothy Puddifant, Colin Wenner
