Courtesy Chrysler Dodge Jeep RAM

If you want to waste 4. 5 hours at a dealership, Courtesy Chrysler Dodge Jeep Ram is the place to do it! My partner was looking to purchase a used Jeep Gladiator or Jeep W 5 hours at a dealership, Courtesy Chrysler Dodge Jeep Ram is the place to do it! My partner was looking to purchase a used Jeep Gladiator or Jeep Wrangler, and initially we were having a positive experience with the salesperson. He was building trust, showing us different vehicles, and helping narrow down the right fit. Unfortunately, things quickly went downhill when it came time to discuss the financials. It became clear that the Gladiator wasn't going to fit within my partner's desired biweekly payment, so the salesperson shifted focus to a Wrangler that would have worked. The salesperson then asked for a deposit. My partner agreed and offered $1,000. When the payment machine was brought over, however, the amount was suddenly $2,000. My partner paid it and was then presented with a deposit agreement. The agreement had the "non-refundable" box checked. My partner immediately stated that he would not agree to a non-refundable deposit and made a note on the paperwork indicating that. The agreement was then returned to us with a lengthy explanation of the biweekly payment amount and the refundable deposit option was crossed out with an 'X'. At that point, the situation started to feel very pressured. I asked if we could take the evening to think about it, but the salesperson responded that he was supposed to be off work two hours earlier and wanted to get a deal done. Despite repeatedly expressing our concerns, neither the salesperson nor the finance representative seemed interested in listening. Eventually, I stated that we were not agreeing to the terms and requested the deposit be refunded immediately. What had already been a naturally stressful situation involving a major purchase had become a high-pressure sales environment. After some back and forth, the finance representative did return the deposit. There were other concerns as well. When reviewing the CARFAX report provided to us, a page was missing. The pages were numbered "1/4," "2/4," and "3/4," but the fourth page was nowhere to be found. Whether intentional or not, it did not inspire confidence. My advice to anyone considering purchasing from Courtesy Chrysler Dodge Jeep Ram is simple: stand your ground, ask questions, insist on seeing all documentation, and do not let yourself be rushed into a decision. Their goal is to make a sale. In fact, our salesperson told us that we would have been his 14th sale of the month. There is nothing wrong with wanting to sell vehicles, but there is a problem when pressure tactics begin to outweigh the customer's needs and comfort level. Before signing anything or providing a deposit, ask to see all paperwork regarding the vehicle and any agreements before entering the finance room, including the fine print. Take the time you need to review everything carefully, regardless of how much pressure is being applied. This experience left a very poor taste in our mouths. We will never recommend Courtesy Chrysler Dodge Jeep Ram to anyone, and we will not be returning. More

I currently needed assistance in Calgary with my Jeep. Because we were from Regina I needed to find a repair shop I could rely on. We took it to Courtesy Chry/Jeep and they were very helpful. Brian my se Because we were from Regina I needed to find a repair shop I could rely on. We took it to Courtesy Chry/Jeep and they were very helpful. Brian my service advisor kept me updated and the repairs were done o time. Thank you very much for your service. More

The work on replacing my fuel pump was done professionally and on time. Brandy explained how long it would take and Kyle did an excellent job in diagnosing the issue and replacing the fuel pump professionally and on time. Brandy explained how long it would take and Kyle did an excellent job in diagnosing the issue and replacing the fuel pump. My Grand Cherokee works much better now. More

Jeannie was extremely helpful on the phone and had great assistance for me. Brian in service was also great, I have trust in how he communicates assistance for me. Brian in service was also great, I have trust in how he communicates More

The salesman did a very good job at reaching out several times. I would highly recommend him times. I would highly recommend him More

This dealership is top notch. I had an outstanding experience at the Courtesy Chrysler Jeep dealership and couldn’t be happier with the service I received. From start to finish, t I had an outstanding experience at the Courtesy Chrysler Jeep dealership and couldn’t be happier with the service I received. From start to finish, the entire team made the process smooth, professional, and genuinely enjoyable. Diesel Dilraj was my sales representative, and he was exceptional. He’s incredibly knowledgeable, patient, and took the time to answer every question without any pressure. You can tell he truly cares about helping customers find the right vehicle. Adrienne, who worked alongside him, was just as impressive—friendly, organized, and always quick to follow up. Together, they made a fantastic team and ensured everything moved along efficiently. I also had the pleasure of working with Hishram in finance, and he was excellent. He explained everything clearly, made the paperwork process easy to understand, and was great to deal with overall—transparent, professional, and respectful of my time. The level of service I received from this dealership really stands out. Prompt communication, a welcoming atmosphere, and a team that genuinely goes the extra mile. I would absolutely recommend them to anyone looking for a vehicle. Five stars all the way. More

The service was great. The whole experience exceeded expectations and we very happy our purchase. The whole experience exceeded expectations and we very happy our purchase. More

Brian at Courtesy handles each service with transparency and care! Thank you to the team for making sure my Jeep stays in great condition. and care! Thank you to the team for making sure my Jeep stays in great condition. More

* BUYERS BEWARE * Stay far away from ‘courtesy’ Chrysler, they are complete scam artists. I purchased a vehicle after being roped into financing with a $1000 non-refundable deposit required just to apply and they are complete scam artists. I purchased a vehicle after being roped into financing with a $1000 non-refundable deposit required just to apply and find out what interest rate they could offer with no mention of an additional $200 finance application fee. The process was rushed and any questions were dismissed or ambiguously answered, it was very pressured. I then did not receive any of the documentation until I picked up my vehicle days later. Gary had charged me admin fees twice ($809 x 2) and he listed a different price for the vehicle in documentation as to not reflect the ad price, he added charges for ‘courtesy advantage’ $540 claiming it was something mandatory, it’s not. When confronting Gary about the over $1500 overcharges I was dismissed, threatened and then ignored. Within days I noticed the inside of my vehicle was not even touched from the time of test drive to pick up. There was still garbage and debris covering the carpets from when I test drove it. So they did not apply any of the interior treatments from the ‘protection package’ they charged me over $3000 for. This issue was also dismissed and I was again ignored. So I started cancelling my extended warranty and treatment package as permitted within 60 days of purchase by notification of email and registered mail of all required documentation. Gary said it was the warranty for the protection package that mattered (but was sold as treatments applied) and they couldn’t refund me because the undercoating had already been done. Guess what, I took the vehicle to another mechanic to get inspected, they provided me with documentation and photos of the ‘undercoating’ or lack thereof. Again I was ignored, so I paid out the loan out of frustration and not wanting to pay a dime in interest and they received a chargeback from the bank (GOOD!!). Then was threatened with lawyers (again) and accused of scamming them. I found out AFTER meeting with Gary and getting threatened with lawyers, told I was responsible for the chargeback amount and convinced to keep the extended warranty, that it had been cancelled without my knowledge, no refund. They have now been unlawfully withholding my money for over a month. So I arranged to meet with Gary yet again and requested the manager present days prior to meeting. I also messaged the manager directly to request he be present at the meeting, no manager came even though he was present at the dealership that day. This time RECORDING THE ENTIRE MEETING on my phone. Gary still continued to LIE THROUGH HIS TEETH the entire meeting. The courtesy advantage is mandatory, avoiding answering anything about ad-list pricing. Asking if I had proof of the ad pricing (which I do!) but nothing more. Continuing to threaten me with lawyers in an attempt to intimidate me and not returning my refund because he claimed I was responsible for the bank chargeback amount since I didn’t keep the loan for 7 months like he told me too. Then offering to not charge me for the chargeback, (that I am not liable for) if I keep the extended warranty, which he already cancelled without my knowledge. I confirmed for the recording his offer, thanked him and walked out. Alberta legislation dictates that all car loans are open ended and can be paid off with NO PENALTY at any time. I have cancelled my extended warranty and treatment package within the allowable timeframe with required documentation. I will first be sending a letter of demand for the over 12k STOLEN from me by this dealership in overcharges and refund owed before proceeding legally. Never in my life have I been treated this poorly as a customer after spending tens of thousands of dollars. Shame on Gary and your entire dealership for taking advantage of a single mom needing a vehicle for work and trying to steal money through misleading, misrepresenting and outright lying and deceptive practices rather than showing an ounce of courtesy. More

Brian and his team are awesome and helped me to the highest level when I had questions. Thanks again highest level when I had questions. Thanks again More