Country Hills Toyota

I bought a 2025 Toyota RAV4 Hybrid on Feb 28 from Country Hills Toyota, and it was one of the worst car-buying experiences I've ever had. I dealt with Daniel Joung and Daniel Lee, and unfortunately, Country Hills Toyota, and it was one of the worst car-buying experiences I've ever had. I dealt with Daniel Joung and Daniel Lee, and unfortunately, things did not go as expected. • Price Discrepancies: The price I was quoted was different from what we had originally discussed. Their own paper copy, which I had a photo of, showed a price that was more than $1,100 higher than what was agreed upon. I was told the tax would be lower because of my trade-in, but when I picked up the vehicle, they charged me the higher amount. I argued with Daniel Lee and Daniel Joung, explaining that I was clearly told the trade-in would lower the price of taxes, but Daniel Lee claimed there was nothing he could do. It was frustrating to feel misinformed and dismissed. I have ended up paying more for actual vehicle based on their own way of calculation. • Warranty Issues: I added a 4-year extended warranty (one additional year beyond the manufacturer’s 3-year warranty). I was told that purchasing this warranty would allow me to service the car at other Toyota dealerships. However, when I got home and reviewed the paperwork, it only showed a 3-year warranty with no extended coverage. Daniel lee rushed me to sign the papers quickly, and I now regret not reading them more carefully. I have reached out to Daniel Joung about this issue, but let me know that no warranty was added apparently I've declined while I asked Daniel Joung to make sure warranty was added on the price. I know how important it is to add warranty Daniel Lee was extremely unprofessional and didn’t seem interested in resolving my concerns. With so many other Toyota dealerships out there, I highly recommend you avoid this one. More

A copy paste sent to the general manager about of experience. Hey Brian We ended up going for a Lexus TX. We didn’t have the best experience at your location. Your sales manager Faziel was try experience. Hey Brian We ended up going for a Lexus TX. We didn’t have the best experience at your location. Your sales manager Faziel was trying to sell us a grand highlander for above MSRP, which I found to be very predatory. We where in need of a new car as our old one was written off but to ask $10k above MSRP and then be told we’ll either that or wait a year for one seemed like a very shady business tactic. I’m going to assume it comes from the top down as a don’t see a sales manager making a decision like that on their own. All I wanted to say was do better, it’s a xxxxty time in the world for a lot of people and buying a car is a big purchase for most people, we bought our Lexus and paid below MSRP and we were treated like human beings. I’m aware this will more then likely fall on deaf ears but I’m hoping one day when the market flips back to the consumer being in control again your business suffers for you shady business tactics. More

I waited nearly 2 years for a car and when i got it they charged me approx. $3000 over mrsp, i was going to buy the new 4runner limited from them in 12 months but no way now! charged me approx. $3000 over mrsp, i was going to buy the new 4runner limited from them in 12 months but no way now! More

I had been struggling for the past one month to get a warranty work completed on my Toyota Highlander. I had called service department for almost 15 times, went to the shop and talked to service represen warranty work completed on my Toyota Highlander. I had called service department for almost 15 times, went to the shop and talked to service representative twice. Every time, I was told they will call me back . After a month I decided to post this message for the general public not to give them five star because of lavish 5star waiting room but to be honest when it comes to giving them 5 star review. Even after so many call, no one has called me except giving me false promise " someone will call you back" Highly disappointed as to why I bought my Highlander from CH Toyota More

I have been a CHT customer for over 15-years and have had consistently positive experiences. This May I bought a 2024 TRD Pro 4Runner and had several modifications made to the build (window tints, custom bum consistently positive experiences. This May I bought a 2024 TRD Pro 4Runner and had several modifications made to the build (window tints, custom bumper, winch, light bar, etc.). Hanif Kanji (sales), Kyle Fargo (parts), and the service team have been professional, efficient, and friendly. I would highly recommend CHT! More

I bought a car from them. Use their service for many years. Collect info and my experience with the service. I do not how to comment on the service. They have tried to withdra Use their service for many years. Collect info and my experience with the service. I do not how to comment on the service. They have tried to withdraw your money by any means even if your car has an issue or not. Still used their maintenance service until I recognized a problem from them. Your car will never be perfect when bringing it to them. They will draw that you have to do this or do that and the bill will go up. Sometimes, you may meet a rude staff that my wife and I used to. It looks like they do not need customers. I do not recommend people use their service. Good luck. They may also treat you when you go to their shop, and select a fancy car (I mentioned about options on the car). You deal with a staff, book an appointment back to get a car. If you do not take a pic or write them down. You may receive a cheaper car that they change all the options you saw before. The price of them is around 3k. It is my wife’s story. More

I highly commend country hills toyota as I never felt neglected and the support was amazingly incredible! By the help of Ms flory Daloos, Cyndee Martinez and Bryan who were so great and did splendid cust neglected and the support was amazingly incredible! By the help of Ms flory Daloos, Cyndee Martinez and Bryan who were so great and did splendid customer service and who professionally handled us with care, we got the car we loved. They’re friendly and supportive. Nice work! Keep going! More

Update: 07 August 2024 Subsequent to my negative review here on 27 May, Brian responded to my review and asked me to contact him. I tried to contact him over the phone on 29 July, I left my cell pho review here on 27 May, Brian responded to my review and asked me to contact him. I tried to contact him over the phone on 29 July, I left my cell phone number and on 30 July, left a message with the receptionist, still Brian did not find time to call back. So, basically, they do not care and his response to my review was just a formality and they do not care at all. I am fine with that. Just wanted to let everybody know. They are nice as long as you keep spending money, the moment you start asking questions, you are no more a good customer. Thank you. More

The salesmen are sleazy, the service personal are disrespectful. You book an appointment and have to wait like 2 hrs to get your vehicle in. I would recommend Stampede or Charles Glen toyota, profess disrespectful. You book an appointment and have to wait like 2 hrs to get your vehicle in. I would recommend Stampede or Charles Glen toyota, professional, friendly and excellent customer service. More

I request to the Alberta government to suspend the license of the COUNTRY HILL TOYOTA Am very frustrated to writing this review about country hills Toyota’s nonsense mechanic? It was mid of the Apri license of the COUNTRY HILL TOYOTA Am very frustrated to writing this review about country hills Toyota’s nonsense mechanic? It was mid of the April I visited the dealership for my car. My Car had a sound at left front tire. Your mechanic diagnosed to change the Barings of the Care, and he did and I pay for that. Unfortunately sound never ended. I called the mechanic and he said come again. I went there and he said baring is ok you can change the TIREs of the car. I didn’t change the tire went to another mechanic to confirm that sound is from tire or something else is going on. My mechanic changed the tire for a time and he said sound is not from the tire. What the mechanic diagnose (new mechanic), he said COUNTRY HILLS TOYOTA did not change the Barings but snatched money from you or if they change they does not know how to change the Barings of the car they are stupid and nonsense just gold diggers. I called the Toyota once again and tell them the story what the private mechanic said. Toyota call me again to confirm!!! They changed the tire to confirm and they confirm that nothing is wrong with the tire. Toyota lies with me 3 times. Meanwhile I spend more than $1000 overall on Barings and taxi. But the nonsense Toyota Country hills never solve my problem. Last time I gave them car to look on 1st of the July, they handover to me today at July 8th and sound is still coming from the car. I am sure they never change the Barings of the car, they are liar and money snatcher. I am not sure how government of Alberta gave them money making license to snatch money from Albertan. I request to the Alberta government to suspend the license of the COUNTRY HILL TOYOTA SABIT More