Country Hills Toyota

I don’t think they understand how to book appointments. Was booked for a 45-1 hour tire swap and I was told they were running a little behind, like 4 hours behind!! I work a spilt shift and couldn’t wait Was booked for a 45-1 hour tire swap and I was told they were running a little behind, like 4 hours behind!! I work a spilt shift and couldn’t wait that long, told them it was just a tire swap and how could it be that long he said that’s just how long it would be. Said no I can’t do that and left. No one seemed bothered I left like it happens all the time. I left a message for the service manager about the situation and no response or concern. Happily went to Charles Glen the next week and had no issues at all. Don’t waste your time with Country hills they don’t care. More

Very bad customer service, I got an oil change done on this location today. waited for 2 hrs to get the job done. On my way home im planning to buy some donuts for my daughter then realized they took my this location today. waited for 2 hrs to get the job done. On my way home im planning to buy some donuts for my daughter then realized they took my spare change in the car as well. Talked to the manager and told me it was all my fault. What a very bad customer service you can have on this location. More

Bought my vehicle last september 2020, requested to delivery with winter tires, They delivered with summer tires, and said my car is on winter tires, went for servicing and summer tire change in Mar 20 delivery with winter tires, They delivered with summer tires, and said my car is on winter tires, went for servicing and summer tire change in Mar 2021, they serviced me and delivered the vehicle with winter tires. When I came to know about this and spoke to service manager about this, he is not even apologizing, and suggest me that I should know about my tires as it is my car. Very poor service, very irresponsible response. More

BE WARNED!!! GO EVERYWHERE ELSE BUT HERE. Never coming back here for a service. Got my air conditioning fixed, paid quite a sum but it didn’t get cold enough on pick up day. Was asked to drive it around t back here for a service. Got my air conditioning fixed, paid quite a sum but it didn’t get cold enough on pick up day. Was asked to drive it around to see if it gets better which didn’t make sense for me but okay. Came back 25 days later for a reservice cause the air conditioning can’t even cool down my daughter in the back seat. When I brought the car in they said I asked what test they were gonna do, which was to test the air with a thermometer. I asked what was the range they said they couldn’t give out that information at the service desk. Tech comes out after an hour, tells me it’s clocking at 17 degrees C and the range for “factory” is 14-17. I wanted to see this for myself cause it doesn’t feel like 17 but even so, 17 is 5 temp settings before low. I have a friend who worked at a Toyota before and he said they can make it colder. So I guess they just didn’t wanna do it. Never coming back here. Go to a different Toyota service center. Or don’t pay until your satisfied with the work cause once they have your money, they won’t do anything. Warranty means nothing. More

Someone warned us to check if our vehicles maintenance was done properly and when we did check, our washer and coolant fluid were not really topped up. The manager did not even apologize and was too def was done properly and when we did check, our washer and coolant fluid were not really topped up. The manager did not even apologize and was too defensive. More

Worst dealership i have ever came across of Toyota mainly two people Mike and Gerald Low please find another dealership don't go to them most rude people i have ever met. two people Mike and Gerald Low please find another dealership don't go to them most rude people i have ever met. More

Worst dealership i have ever came across of Toyota mainly two people Mike and Gerald Low please find another dealership don't go to them most rude people i have ever met. Please close the dealership if you d two people Mike and Gerald Low please find another dealership don't go to them most rude people i have ever met. Please close the dealership if you dont want to sell the car. More

I am highly not satified with my exterior cleaning polish was not good and interior cleaning was not up to the mark according to my terms they did not clean the whole car properly . I am really dissatified w was not good and interior cleaning was not up to the mark according to my terms they did not clean the whole car properly . I am really dissatified with your services . Even i want my money back . Or clean my car again . Will not recommend anyone to go and get your car detail from country hills toyota . More

Terrible condescending, rude service. Told me a vehicle was available and even confirmed the appointment twice but as soon as I got there the vehicle was mysteriously unavailable. Talked to me like I was s was available and even confirmed the appointment twice but as soon as I got there the vehicle was mysteriously unavailable. Talked to me like I was stupid I guess because they are prestigious car salesmen (insert sarcasm). They even ripped off a "single mom" aquaintaince of mine for $2,000 (explicitly told her deposit was refundable but they would not refund). Ads also misleading/lies to get people in the door. Basically your stereotypical, ultra sleezy sales reps; avoid at all costs. Ended up buying at Cochrane Toyota. They were much better to deal with. Frankly, any dealership would likely be much better to deal with. More