Country Hills Toyota

I want to share my terrible experience of buying a car from Country Hills Toyota. I believe they deceived me with the finance interest rate. They told me it is 6.3%, but after signing the paper, I notice from Country Hills Toyota. I believe they deceived me with the finance interest rate. They told me it is 6.3%, but after signing the paper, I noticed it is written 7.99%. Besides, they sold (palm off) me a Corolla Cross that is much more expensive than the market price. They took advantage of my ignorance about the car market. Stay away from this dishonest dealer. More

⭐️⭐️⭐️⭐️⭐️ (5/5 stars) Excellent Service Experience at Country Hills Toyota On June 5th, 2025, I brought my vehicle in for servicing at Country Hills Toyota and was thoroughly impressed with the level Country Hills Toyota On June 5th, 2025, I brought my vehicle in for servicing at Country Hills Toyota and was thoroughly impressed with the level of customer service I received. Gary Wong assisted me at the service desk—he was courteous, professional, and happy to answer all of my questions. His calm and helpful demeanor made the check-in process smooth and stress-free. While waiting, I was able to enjoy a coffee in the lounge, which was a nice touch and made the experience even more comfortable. Since Farouk wasn't in until later in the day, another team member, Samer Safadi, took the time to speak with me. He answered my questions and also shared how much he enjoys working at Country Hills Toyota—which really stood out. It’s always great to hear when employees are genuinely happy at their workplace. I’ll be returning on June 6th to complete the service as part of my “Smart Care” package. Based on this visit, I can confidently say the staff here truly go the extra mile. This is customer service done right—and it’s clear that management genuinely cares about how customers are treated. Thank you to everyone who helped make this a great experience! More

Communication, especially listening skills zero to none. Prolonged wait time to only find out that sales person assumed what vehicle we wanted, not what we actually ordered. Not a single word or apology for Prolonged wait time to only find out that sales person assumed what vehicle we wanted, not what we actually ordered. Not a single word or apology for inconvenience or simply initiating conversation on what gone wrong. Not a single word to the client - how can we fix it for you. Classic behavior of salespeople going dead silent or start showing dismissive attitude toward clients who speak up and ask legitimate questions. Same day went across the street to another dealership and immediately been greeted with smile, handshake and offer of a glass of water. Salespeople happy to listen to what we are shopping for. No one pushing or rushing us into anything. Pure decent customer service. Experience with Toyota at this point is like going into a cheap, chaotic secondhand market, with people waiting around and staff eating lunch or shooting ball in the office. Prices of pre owned vehicles justified only with - Toyota never loses value, never breaks, same old lines. Thank you for opening our eyes that we can spend our money elsewhere with top car makers who respect their clients, their time and money. You won’t find this at Toyota, at least not that in Country Hills. More

Have had free oil changes on every Toyota vehicle I have ever owned from this COUTNRY HILLS TOYOTA dealership. Not today. Today 2 service advisors forced an ending to an 8 year relationship where I have h ever owned from this COUTNRY HILLS TOYOTA dealership. Not today. Today 2 service advisors forced an ending to an 8 year relationship where I have had 2 Toyota vehicles and 1 Lexus serviced exclusively. Brought my 2014 Tundra in for a routine oil change which has always been free as part of the sales agreement. But, because I had another scheduled service at a different dealership in the US while we were on holidays, the oil change service agreement has been nullified. To paraphrase, Why would I give you a free oil change when you pay someone else to do the work? That was the reason given by 2 service advisors today. What else was I supposed to do when the oil change service reminder keeps popping up and I am 3000 KM from home and in the middle of a 4 month trip? The truck was serviced at an authorized Toyota dealership in Mesa AZ. In an effort to squeeze $110.00 on an oil change, 2 service advisors have cost this dealership several hundred thousand dollars in future vehicle purchases and related service revenue. Hope it was worth it. I guess agreements don't really mean anything to this dealership. More

I recently bought my new Toyota RAV4 from Country Hills Toyota and I was really impressed with the level of customer service provided by Mr. Sako. The explanation on cost and value of the vehicle and produ Toyota and I was really impressed with the level of customer service provided by Mr. Sako. The explanation on cost and value of the vehicle and product specification options provided was really educative. Also, the financial implication was clearly explained which aided my decision to buy a Toyota product from Country Hills Toyota. I will definitely recommend Mr. Sako and Country Hills Toyota to friends and family. More

I recently bought a rav4 and had the pleasure of dealing with David Siervo. I would certainly recommend him to my family and friends because he cares not just about his sales but about the customer. He did with David Siervo. I would certainly recommend him to my family and friends because he cares not just about his sales but about the customer. He did not pull a fast one in selling me a vehicle but took time to explain everything, even calls me late in the evenjng ( 8:30 pm). I had a five star service because he delivered it to my home. I had 4 other salesperson emailing/texting me but he was the most persistent, displaying excellent work ethics. More

On our last visit, the products were overpriced and the salespeople tried to push the product: I found the same product elsewhere at a much better price with way better service. At Country Hills the salesp salespeople tried to push the product: I found the same product elsewhere at a much better price with way better service. At Country Hills the salespeople could be easily overheard comparing how many sales they made. More

I had the pleasure of working with Issaic Bittu at Country Hills Toyota, and I can honestly say he provided an outstanding customer experience. I originally purchased a 2014 Toyota RAV4 from him, and Country Hills Toyota, and I can honestly say he provided an outstanding customer experience. I originally purchased a 2014 Toyota RAV4 from him, and when it came time to upgrade, there was no question about where I would go. Issaic’s exceptional service, patience, and attention to detail made my decision to buy the 2025 Toyota Highlander Hybrid an easy one. From the moment I walked into the dealership, Issaic made sure I felt comfortable and well-informed throughout the entire process. He listened carefully to my needs and preferences, provided expert advice, and helped me choose the perfect vehicle. What truly stands out about Issaic is his genuine passion for helping his clients. He made sure I understood every feature of the Highlander Hybrid and answered all my questions with thoroughness and professionalism. He went above and beyond to ensure I had a smooth and hassle-free experience. I truly appreciate the care and dedication he showed. I also had the pleasure of working with Rajpal Singh, the Business (F&I) Manager, and he was equally impressive. Rajpal was friendly, professional, and made sure I fully understood all the financial aspects of my purchase. He helped me with a seamless and transparent financing process, ensuring I got the best deal possible. His attention to detail and excellent communication skills made the whole experience stress-free. If you’re looking for a knowledgeable, friendly, and trustworthy salesperson, I highly recommend Issaic Bittu at Country Hills Toyota. Thanks to him, I’m thrilled with my new vehicle, and I’ll certainly be returning in the future! I will definitely recommend Issaic and Rajpal Singh, along with Country Hills Toyota, to my family members and friends. Recently, I referred a friend to Issaic, and he also helped book his 2025 Toyota RAV4. More

I bought a 2025 Toyota RAV4 Hybrid on Feb 28 from Country Hills Toyota, and it was one of the worst car-buying experiences I've ever had. I dealt with Daniel Joung and Daniel Lee, and unfortunately, Country Hills Toyota, and it was one of the worst car-buying experiences I've ever had. I dealt with Daniel Joung and Daniel Lee, and unfortunately, things did not go as expected. • Price Discrepancies: The price I was quoted was different from what we had originally discussed. Their own paper copy, which I had a photo of, showed a price that was more than $1,100 higher than what was agreed upon. I was told the tax would be lower because of my trade-in, but when I picked up the vehicle, they charged me the higher amount. I argued with Daniel Lee and Daniel Joung, explaining that I was clearly told the trade-in would lower the price of taxes, but Daniel Lee claimed there was nothing he could do. It was frustrating to feel misinformed and dismissed. I have ended up paying more for actual vehicle based on their own way of calculation. • Warranty Issues: I added a 4-year extended warranty (one additional year beyond the manufacturer’s 3-year warranty). I was told that purchasing this warranty would allow me to service the car at other Toyota dealerships. However, when I got home and reviewed the paperwork, it only showed a 3-year warranty with no extended coverage. Daniel lee rushed me to sign the papers quickly, and I now regret not reading them more carefully. I have reached out to Daniel Joung about this issue, but let me know that no warranty was added apparently I've declined while I asked Daniel Joung to make sure warranty was added on the price. I know how important it is to add warranty Daniel Lee was extremely unprofessional and didn’t seem interested in resolving my concerns. With so many other Toyota dealerships out there, I highly recommend you avoid this one. More

A copy paste sent to the general manager about of experience. Hey Brian We ended up going for a Lexus TX. We didn’t have the best experience at your location. Your sales manager Faziel was try experience. Hey Brian We ended up going for a Lexus TX. We didn’t have the best experience at your location. Your sales manager Faziel was trying to sell us a grand highlander for above MSRP, which I found to be very predatory. We where in need of a new car as our old one was written off but to ask $10k above MSRP and then be told we’ll either that or wait a year for one seemed like a very shady business tactic. I’m going to assume it comes from the top down as a don’t see a sales manager making a decision like that on their own. All I wanted to say was do better, it’s a xxxxty time in the world for a lot of people and buying a car is a big purchase for most people, we bought our Lexus and paid below MSRP and we were treated like human beings. I’m aware this will more then likely fall on deaf ears but I’m hoping one day when the market flips back to the consumer being in control again your business suffers for you shady business tactics. More