Country Hills Toyota

Have had free oil changes on every Toyota vehicle I have ever owned from this COUTNRY HILLS TOYOTA dealership. Not today. Today 2 service advisors forced an ending to an 8 year relationship where I have h ever owned from this COUTNRY HILLS TOYOTA dealership. Not today. Today 2 service advisors forced an ending to an 8 year relationship where I have had 2 Toyota vehicles and 1 Lexus serviced exclusively. Brought my 2014 Tundra in for a routine oil change which has always been free as part of the sales agreement. But, because I had another scheduled service at a different dealership in the US while we were on holidays, the oil change service agreement has been nullified. To paraphrase, Why would I give you a free oil change when you pay someone else to do the work? That was the reason given by 2 service advisors today. What else was I supposed to do when the oil change service reminder keeps popping up and I am 3000 KM from home and in the middle of a 4 month trip? The truck was serviced at an authorized Toyota dealership in Mesa AZ. In an effort to squeeze $110.00 on an oil change, 2 service advisors have cost this dealership several hundred thousand dollars in future vehicle purchases and related service revenue. Hope it was worth it. I guess agreements don't really mean anything to this dealership. More

I recently bought my new Toyota RAV4 from Country Hills Toyota and I was really impressed with the level of customer service provided by Mr. Sako. The explanation on cost and value of the vehicle and produ Toyota and I was really impressed with the level of customer service provided by Mr. Sako. The explanation on cost and value of the vehicle and product specification options provided was really educative. Also, the financial implication was clearly explained which aided my decision to buy a Toyota product from Country Hills Toyota. I will definitely recommend Mr. Sako and Country Hills Toyota to friends and family. More

I recently bought a rav4 and had the pleasure of dealing with David Siervo. I would certainly recommend him to my family and friends because he cares not just about his sales but about the customer. He did with David Siervo. I would certainly recommend him to my family and friends because he cares not just about his sales but about the customer. He did not pull a fast one in selling me a vehicle but took time to explain everything, even calls me late in the evenjng ( 8:30 pm). I had a five star service because he delivered it to my home. I had 4 other salesperson emailing/texting me but he was the most persistent, displaying excellent work ethics. More

On our last visit, the products were overpriced and the salespeople tried to push the product: I found the same product elsewhere at a much better price with way better service. At Country Hills the salesp salespeople tried to push the product: I found the same product elsewhere at a much better price with way better service. At Country Hills the salespeople could be easily overheard comparing how many sales they made. More

I had the pleasure of working with Issaic Bittu at Country Hills Toyota, and I can honestly say he provided an outstanding customer experience. I originally purchased a 2014 Toyota RAV4 from him, and Country Hills Toyota, and I can honestly say he provided an outstanding customer experience. I originally purchased a 2014 Toyota RAV4 from him, and when it came time to upgrade, there was no question about where I would go. Issaic’s exceptional service, patience, and attention to detail made my decision to buy the 2025 Toyota Highlander Hybrid an easy one. From the moment I walked into the dealership, Issaic made sure I felt comfortable and well-informed throughout the entire process. He listened carefully to my needs and preferences, provided expert advice, and helped me choose the perfect vehicle. What truly stands out about Issaic is his genuine passion for helping his clients. He made sure I understood every feature of the Highlander Hybrid and answered all my questions with thoroughness and professionalism. He went above and beyond to ensure I had a smooth and hassle-free experience. I truly appreciate the care and dedication he showed. I also had the pleasure of working with Rajpal Singh, the Business (F&I) Manager, and he was equally impressive. Rajpal was friendly, professional, and made sure I fully understood all the financial aspects of my purchase. He helped me with a seamless and transparent financing process, ensuring I got the best deal possible. His attention to detail and excellent communication skills made the whole experience stress-free. If you’re looking for a knowledgeable, friendly, and trustworthy salesperson, I highly recommend Issaic Bittu at Country Hills Toyota. Thanks to him, I’m thrilled with my new vehicle, and I’ll certainly be returning in the future! I will definitely recommend Issaic and Rajpal Singh, along with Country Hills Toyota, to my family members and friends. Recently, I referred a friend to Issaic, and he also helped book his 2025 Toyota RAV4. More

I bought a 2025 Toyota RAV4 Hybrid on Feb 28 from Country Hills Toyota, and it was one of the worst car-buying experiences I've ever had. I dealt with Daniel Joung and Daniel Lee, and unfortunately, Country Hills Toyota, and it was one of the worst car-buying experiences I've ever had. I dealt with Daniel Joung and Daniel Lee, and unfortunately, things did not go as expected. • Price Discrepancies: The price I was quoted was different from what we had originally discussed. Their own paper copy, which I had a photo of, showed a price that was more than $1,100 higher than what was agreed upon. I was told the tax would be lower because of my trade-in, but when I picked up the vehicle, they charged me the higher amount. I argued with Daniel Lee and Daniel Joung, explaining that I was clearly told the trade-in would lower the price of taxes, but Daniel Lee claimed there was nothing he could do. It was frustrating to feel misinformed and dismissed. I have ended up paying more for actual vehicle based on their own way of calculation. • Warranty Issues: I added a 4-year extended warranty (one additional year beyond the manufacturer’s 3-year warranty). I was told that purchasing this warranty would allow me to service the car at other Toyota dealerships. However, when I got home and reviewed the paperwork, it only showed a 3-year warranty with no extended coverage. Daniel lee rushed me to sign the papers quickly, and I now regret not reading them more carefully. I have reached out to Daniel Joung about this issue, but let me know that no warranty was added apparently I've declined while I asked Daniel Joung to make sure warranty was added on the price. I know how important it is to add warranty Daniel Lee was extremely unprofessional and didn’t seem interested in resolving my concerns. With so many other Toyota dealerships out there, I highly recommend you avoid this one. More

A copy paste sent to the general manager about of experience. Hey Brian We ended up going for a Lexus TX. We didn’t have the best experience at your location. Your sales manager Faziel was try experience. Hey Brian We ended up going for a Lexus TX. We didn’t have the best experience at your location. Your sales manager Faziel was trying to sell us a grand highlander for above MSRP, which I found to be very predatory. We where in need of a new car as our old one was written off but to ask $10k above MSRP and then be told we’ll either that or wait a year for one seemed like a very shady business tactic. I’m going to assume it comes from the top down as a don’t see a sales manager making a decision like that on their own. All I wanted to say was do better, it’s a xxxxty time in the world for a lot of people and buying a car is a big purchase for most people, we bought our Lexus and paid below MSRP and we were treated like human beings. I’m aware this will more then likely fall on deaf ears but I’m hoping one day when the market flips back to the consumer being in control again your business suffers for you shady business tactics. More

I waited nearly 2 years for a car and when i got it they charged me approx. $3000 over mrsp, i was going to buy the new 4runner limited from them in 12 months but no way now! charged me approx. $3000 over mrsp, i was going to buy the new 4runner limited from them in 12 months but no way now! More

I had been struggling for the past one month to get a warranty work completed on my Toyota Highlander. I had called service department for almost 15 times, went to the shop and talked to service represen warranty work completed on my Toyota Highlander. I had called service department for almost 15 times, went to the shop and talked to service representative twice. Every time, I was told they will call me back . After a month I decided to post this message for the general public not to give them five star because of lavish 5star waiting room but to be honest when it comes to giving them 5 star review. Even after so many call, no one has called me except giving me false promise " someone will call you back" Highly disappointed as to why I bought my Highlander from CH Toyota More