Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Country Hills Nissan
Calgary, AB
136 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
136 Reviews of Country Hills Nissan
September 26, 2024
Great experience purchasing my Ram at Country Hills Nissan. We had a good exchange with Zak as our salesperson. Shoutout to Erin at Services who made a few phone calls to make sure we would be sati Nissan. We had a good exchange with Zak as our salesperson. Shoutout to Erin at Services who made a few phone calls to make sure we would be satisfied on our purchases! More
by J Roy
Employees Worked With
Zak, Dan the Manager
September 17, 2024
Absolutely horrendous experience. Do not ever ever not only by Nissan but buy from these guys because customer service is not their expertise. they told us to buy this undercoating wh Do not ever ever not only by Nissan but buy from these guys because customer service is not their expertise. they told us to buy this undercoating when we bought a brand new vehicle and told us it will be valid for entire lifetime of the vehicle and we just have to bring it in every two years and get it recoated for free. When I took it in after 2 years not only there was inspection charge attached to it but after that they weren't even sure if they were going to put new undercoating or not. Then I requested a shuttle which was hour and a half late, made me take off of work early and when I asked if there was a earlier shuttle was available or can send different shuttle or reimburse Uber, the attitude from customer service rep Mako was absolutely disrespectful and directly told me "I told you times vary so you are on your own so figure it out. Save yourself some dignity and dont ever buy from these guys. More
by Pj
Employees Worked With
Mako
September 07, 2024
I had a fantastic experience working with Chris Nechi and Mark as well. They were incredibly knowledgeable, patient, and attentive, answering all our questions and helping us find the perfect vehicle. We hig Mark as well. They were incredibly knowledgeable, patient, and attentive, answering all our questions and helping us find the perfect vehicle. We highly recommend him to anyone looking for a great car-buying experience. Thank you for your exceptional service! More
by Rica
Employees Worked With
Chris Nechi
July 27, 2024
I purchased a 2021 Kicks from this dealership a few days ago. This was one of my worse buying experiences I ever had. The entire process was excessively time-consuming, taking over 12 hours across three ago. This was one of my worse buying experiences I ever had. The entire process was excessively time-consuming, taking over 12 hours across three days. Despite scheduling appointments, I faced significant delays, including waiting over an hour past my appointment time to meet with Abdul from finance. Although Abdul eventually came to get me 40 minutes late, he directed me to speak with Chris first to discuss potential add-ons. Both Chris and Abdul were extremely insistent about selling additional features. Despite my repeated refusals, they continued to pressure me by lowering prices and attempting to persuade me to purchase extras I did not want. There appeared to be a total lack of communication between Chris and Abdul. I had clearly informed Chris that I did not want any extras and preferred a 48-month loan term. However, Abdul presented a plan that included all the extras and warranties, along with a 96-month term. The extras and warranties alone amounted to over $10,000 on a $23,000 car purchase. Abdul was relentless in his attempts to sell the add-ons. Each time I declined, he questioned my decision and repeatedly lowered prices and re-bundled offers. Even after multiple refusals, he suggested that most people accept the deal because it was “so good.” On the day I was scheduled to pick up the vehicle, my appointment was at 6:30 p.m. I arrived 10 minutes early, but Chris was 10 minutes late. During this time, I observed him conversing with another salesperson and walking around, which made it seem as though he was deliberately delaying. Additionally, the vehicle was supposed to be detailed inside and out, but the job was subpar. The salesman spent about 15 minutes cleaning the inside of the doors and parts of the exterior, but multiple areas were still dirty when I left. Additionally of note, I originally put own a deposit on a different car, only to find out later that day that it was already sold to someone else. When I inquired how this could have happened, Chris brushed it off and noted that nothing could be done. Despite my wife’s repeated warnings not to continue with the dealership, I pursued which I now regret. To provide a balanced view, I must mention that my initial visit to the dealership was positive. The salesman was accommodating, allowing my son and me to take two different vehicles home to show my wife. However, this was the only positive aspect of the entire experience. I faced high-pressure sales tactics from Chris, who was quite irritated after I convinced him I needed time to think about the purchase. I also wanted to add that everyone that I have dealt with has been really helpful and friendly. A few days after I took delivery I took the Kicks for a transmission fluid change, at an independent garage. They showed me the air filter. This was the original air filter from when the car was new. It was completely black, with lots of debris in it. I would assume the vehicle inspection the dealer was suppose to have done, prior to my purchase, would have caught this. I assumed they didn’t look at anything and just checked off the boxes on the checklist. Especially if they missed something as simple as an engine air filter. My cabin air filter was the same thing, extremely dirty. Overall, my experience with Country Hills Nissan was frustrating to say the least. It did contact a couple senior sales managers but never heard anything back. I will never purchase a vehicle from this dealership again. More
by teams.conduct
Employees Worked With
Chris, Abdul
July 12, 2024
The worst service and terrible attitude to customers. They spent a week and a half of our time and increased the cost of the car by $1,600 right on the day of the scheduled purchase of the car. We wante They spent a week and a half of our time and increased the cost of the car by $1,600 right on the day of the scheduled purchase of the car. We wanted to buy a used car in this store. We came to see 2 options that were exhibited on the store's website, as a result they were not available. They offered to meet the next day, because they are waiting for another car, we made a deposit. The next day, the manager did not call back, I called him myself, he apologized and said that they would have the car tomorrow. The next day we came to see the car in the evening, waited for another 40 minutes for it to be delivered. We agreed on a deal, the manager himself offered us a cost option, pick up a car with full service or pick up the car in the condition in which it is cheaper. We chose the second option. On the day of the purchase the manager called and said that the car would be $1,600 more expensive because they made it full compliance. At the same time, no one called me in advance and not discussed it with me. As an excuse, everything the salesperson came up with to say "this is a free country." Well, if they believe that this can cover the non-performance of agreements with clients, the lack of professionalism and ability to work with the client, it's a pity. And all the manager was able to answer the question why this situation happened: we lost contact with our service center and they did full maintenance of the car, so now it costs more. I want to clarify that the service center is near the store, it's just ridiculous. Don't waste your time, I believe there are other good sellers in the city. More
by Daryna
Employees Worked With
Tarik Bawazir
May 16, 2024
They stole my sons money. He asked if he could put cash down to hold a vehicle so that he could research the used vehicle, they promised to return his money if he didn't want He asked if he could put cash down to hold a vehicle so that he could research the used vehicle, they promised to return his money if he didn't want to purchase the vehicle. Today they would not return his deposit, they took full advantage of his vulnerability. This is predatory and disgraceful!!! They lied. More
by ToddA
Employees Worked With
Chris
May 01, 2024
The amazing sales team at Country Hills Nissan particularly Alpesh and Mark Aburto were wonderful; looking for the right deal; bank loan; etc all went trough smooth and efficient; excellent servic particularly Alpesh and Mark Aburto were wonderful; looking for the right deal; bank loan; etc all went trough smooth and efficient; excellent service! Congratulations; do not hesitate to come with this dealer to find an answer to your car necessities. More
by Satisfied
Employees Worked With
Mark Aburto, Alpesh Mutha
May 01, 2024
My wife and i got a Nissan Kicks from country Hills Nissan with the help of Chris Nechi, a salesman par excellent. He is a very kind, patient and friendly gentleman who understands how best to threat a Nissan with the help of Chris Nechi, a salesman par excellent. He is a very kind, patient and friendly gentleman who understands how best to threat a customer. We recommend him and Country Hills Nissan to any prospertive car buyer . More
by odoemecj
Employees Worked With
Chris Nechi
January 25, 2024
We came in to look at a car and ended up purchasing a vehicle. We were very pleased to deal with Austin and Sachleen. They made the purchase very pleasant. vehicle. We were very pleased to deal with Austin and Sachleen. They made the purchase very pleasant. More
by D. Shmorong
Employees Worked With
Austin, Sachleen and Abdul
