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Country Hills Hyundai
Calgary, AB
258 Reviews
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258 Reviews of Country Hills Hyundai
March 20, 2025
Dishonest, evading, and outright lies. Went in to buy a used car, initially the salesmen seemed honest, but we could not find an acceptable vehicle. He asked if we would be willing to Went in to buy a used car, initially the salesmen seemed honest, but we could not find an acceptable vehicle. He asked if we would be willing to talk with his supervisor, I agreed. They found a car at country hills nissan that was perfect. That was the end of the good experience. I came in with an 8000.00 available down-payment and needed financing for the balance. I was told they offered a protection plan that included rust, sound, paint and upholstery protection for 3400 dollars. I agreed to it as I plan on owning the car for some time. When I asked more pointed questions about cost and financing the salesman told me the finance guy would explain it all, but they wanted me to get a bank draft for the full 8000 first so they could get a bonus. I thought it was kida funny,but they had so ar been good, so i obliged .When I got to the finance guy I noticed that the price for the plan was 5400 ,but assumed, foolishly that the 2000 overage would be deducted at the end of the contract. My wife asked if we could take the bill of sale and come back for the car on Monday after all the protection services were applied, Eddie said we'd get it when we pick up the car 2 days later. At that point I asked him if he was sure all the services could be performed in that short amount of time, he assured me yes, absolutely!. When I picked up the car 2 days later it was filthy, there were stains on the seats greasy fingerprints all over it and the glove box was filled with garbage, it even had a car rental agreement brochure in the glovey, the windows inside and out were filthy and a child's handprint was stained into the back passengers door. I immediately called the salesman Moe and sent him pictures of the mess. He claimed that had been having trouble with one of thier" guys" and was very apologetic, so I asked him how did you complete a interior protection plan without cleaning the car??? Now the alarm bells went off I looked under the vehicle and saw no new undercoat, so one can assume the none of the 5000 dollars of work was done . The salesmen gave me the old we'll make things right b.s. The next day I called again to ask when this was going to be done and got no real answer ,I then told the salesman, Moe, that I was coming back the next day to speak with him and Eddie the finance guy that didn't go over the contract with me in any way. It has been nearly 3 weeks and 5 phone calls and 2 to the sales manager and still no response.i contacted the service department that does the treatment sand they said they have a record that these services were performed on a day they DID NOT HAVE THE CAR. It was in my garage 20 kilometers away ,i have every conversation recorded. I'm going to see if this gets through to anyone at country hills Hyundai one last time. That will set the next course of action. I am also have a full cvt transmission service done at another shop as they have lost my trust, taken and signed me into a contract. Unfreakinbelivable. More
by Diss appointed
Employees Worked With
Eddie Ng, XAVIER NAVARRETE, Mohamad Alyassry
December 27, 2024
Horrible experience. Salesmen exhibiting hostile behavior. Wanted to buy a new Hyundai and was ready to factory order but was given abhorrent treatment. When I wanted to Salesmen exhibiting hostile behavior. Wanted to buy a new Hyundai and was ready to factory order but was given abhorrent treatment. When I wanted to complain, the manager even refused to talk . This place deserves to be shut down. I have already complained to the head office. More
by Akhil
Employees Worked With
BK Khusro
November 29, 2024
Wouldn't recommend this place to anyone. arrogant people. ONLY dealership in the world to charge $1400 for registration VIR fee. DONT make the same mistake i made. Car was unfortunately writ arrogant people. ONLY dealership in the world to charge $1400 for registration VIR fee. DONT make the same mistake i made. Car was unfortunately written off due to a moose and asked if i can get refund on extended warranty but Mr. finance guy Eddy immediately told me sorry no rebate or anything we can do. Couldn't even explain the $1400 registration fee. 1/10 wouldn't even tell my enemies to go here. Don't make the same mistake I did More
by saunders638
Employees Worked With
Eddie
November 01, 2024
Posted a review awhile ago about booking a maintenance 1 service which is a basic service on my vehicle. They proceeded to complete a maintenance 4 service which was 750.00. Their reasoning for doing this service which is a basic service on my vehicle. They proceeded to complete a maintenance 4 service which was 750.00. Their reasoning for doing this was that the vehicle was due for the maintenance 4 service. Fair but I would rather have booked for the bigger service when I actually had the money for it. I was asked to remove my review and in return they would provide 200.00 towards my next service and a full detail of my vehicle. Fast forward to now, I call to book my service and shockingly (not shockingly) they have NO record of any of this on my customer profile. So this is my big recommendation to stay far far away from this dealership. More
by Kim
Employees Worked With
I dont know who i dealt with. But as a team I rate them all zero, BOB BLEVINS, KAY REHAL
October 29, 2024
I bought the car last yr , when I have them exchanged my winter tires To seasonal tirea srvc people damaged it! First thing paint chip inside my car ( it a brand new t Car) and now the winter tires. I wo winter tires To seasonal tirea srvc people damaged it! First thing paint chip inside my car ( it a brand new t Car) and now the winter tires. I won't really recommend country hills hyundai . More
by Pgb
Employees Worked With
KAY REHAL
September 19, 2024
on August 14, 2024, I visited Country Hills to buy a heal damaged vehicle; the salesperson required me to put down $2500 to secure a Hyundai Elantra. I agreed to a finance arrangement for $170 biweekly. I tr damaged vehicle; the salesperson required me to put down $2500 to secure a Hyundai Elantra. I agreed to a finance arrangement for $170 biweekly. I tried the insurance for the base, but the rate I was getting was $556 monthly which is too expensive. I reached out to Kaysha and Ed to let them know what happened with the insurance. And let them know I cannot afford the car with the insurance. I would like to buy a different vehicle that is more affordable for me. They don’t have a car and refused to reimburse me for my money. From what I noticed about their behavior, they knew this was my first buying experience in Canada, and they tried to take advantage of me. That is a terrible experience and a terrible place to do business with. Be careful with that dealership. More
by Amaka
Employees Worked With
Kaysha
August 29, 2024
I went here to check on a car 3 days ago and the sales agent had me check the car I liked the car, but he told that somebody else put a hold on it and but most probably will not be approved, so he asked m agent had me check the car I liked the car, but he told that somebody else put a hold on it and but most probably will not be approved, so he asked me to put a hold on it so I will be 2nd in line. I put a $500 deposit and he made me sign some paperwork, when we noticed that 1 paperwork he asked me to sign is for a VIR (Vehicle Inspection Report) and they are charging $1300 for this paperwork. I asked other dealerships around and learned that they never charge this as this is supposed to be provided by seller on used vehicles for free. And the worse part is when we asked the FINANCE GUY why they are charging this much for VIR, his response was "ask the owner, it is below my pay grade to answer that question". So rude and unprofessional. I am so glad that the car was no longer available. the sale will not have gone through anyways because of the VIR rip off. There is really no good reason to go to this dealership. Double thumbs down👎👎 More
by ops
Employees Worked With
kim
August 13, 2024
I would like to give them one star , but that is not possible. The sales staff and management are lies a con artist who charge for things twice. Purchased a car while ago recently when back to look at possible. The sales staff and management are lies a con artist who charge for things twice. Purchased a car while ago recently when back to look at the invoice to see not only had I paid separately for an extend warranty but they had added in to the price of my car. The paper work was redone of= er 5 times with all different numbers. Please do not go there More
by Eeyore
Employees Worked With
Denny Kelts
August 07, 2024
Over the years i have had nothing but a bad experience with this dealership. Dosent seem to want to help you and are money hungry. I recently brought my car in for a few different things and the servive g with this dealership. Dosent seem to want to help you and are money hungry. I recently brought my car in for a few different things and the servive guy i dealt with ( Kevin Wilson) seemed eager to help me at first, but out of nowhere ignored my calls, no follow up and fell short on his promises. I finally had to book my car in myself as well as deal with someone else as he totally ignored me. The person i dealt with was very helpful ( Siobhan Hennessy) and got the job done. Also the tech. Guy was awesome too. Forget his name but its like rickard or richard something like that. Name starts with an R. Both of them were awesome in getting it repaired for me. Thank you guys. More
by dlabrecque_1
Employees Worked With
Siobhan Hennessy
June 25, 2024
The dealership is dishonest. All sales team are involved in posting non-existant vehicles at a cheap price to attract people to drive to their store near the airport. The young All sales team are involved in posting non-existant vehicles at a cheap price to attract people to drive to their store near the airport. The young staff laughs and don't care when you are told the vehicle you came to look at is sold. Do not visit this store! More
by lraccc
Employees Worked With
Aleyka Yassin
