Country Hills Hyundai

Part 1 My encounter with the Country Hills Hyundai car dealership has left me utterly disheartened and frustrated. It's like a heavy cloud of disappointment has settled over me, and I can't shake off the dealership has left me utterly disheartened and frustrated. It's like a heavy cloud of disappointment has settled over me, and I can't shake off the feeling of being let down. Let me walk you through the whole ordeal, step by step, so you can truly understand just how deeply this experience has affected me. It all began when I stepped into the dealership to explore the premium car options. With excitement, proudly hoping to drive away with a Genesis, I met Kim, a sales representative, who didn't seem to have any enthusiasm, knowledge, or answers to my queries. As we moved ahead, I was shown a Genesis G70 with a slightly cracked windshield. Since I liked the car, I decided to give a shot in making a deal. As we moved forward to discuss my trade-in – a well-kept 2020 Honda Civic Touring in mint condition with a handful of customizations – things took a wild turn. The negotiation process felt like a losing battle. After much back-and-forth, they handed me a pitiful $27,500 for my beloved Civic, all while trying to convince me that this was a fair deal. It was a gut punch to see my carefully modified car reduced to such a low valuation. To add salt to the wound, they brought up the option to fix the cracked windshield for an additional $3,500. Who in their right mind would want to pay extra for repairs immediately after buying a car? It was like they were testing my patience and my sanity. Despite these concerning signs, I pressed on, hoping that the negotiation process would lead to a reasonable outcome. I managed to settle the price after much arbitration and handed over a $2,000 deposit as a sign of commitment, believing that this would mark the beginning of a smooth transaction. But, Boy, was I wrong. The reality hit hard when I sat down with Joseph Atkin, the finance manager. Joseph's attitude was anything but reassuring. He began by stating that getting an interest rate of 9-10% would be a "miracle" in today's market. The way he undermined my financial standing right from the start was both disheartening and unprofessional. I asked him to provide loan options so I could make an informed decision, so he ensured to get back to me the following day. To my misfortune, I did not hear from him, leaving me wondering if he had forgotten about me altogether. So, I reached out myself, but every attempt to reach Joseph or someone from the dealership was met with vague promises and empty assurances. It was like they were deliberately keeping me in the dark, testing my patience to the limit. By the time Saturday rolled around, I was beyond frustrated. I had to practically beg for updates, and when I did manage to get through, it was more of the same – vague answers and promises that went unfulfilled. It was as if they didn't care about my time or the fact that I was on the verge of making a significant purchase. As Sunday passed with no progress, I was left feeling powerless. The dealership's lack of transparency and communication was taking a toll on my emotions. It was baffling to think that a business would treat potential customers this way, leaving them hanging without any information. Finally, Monday arrived, and I decided to take matters into my own hands. I went to the dealership in person at the agreed-upon time of 4:45 pm. With my Honda Civic, complete with all agreed upon accessories intended for trade-in, I walked in with a mix of hope and apprehension. Joseph was waiting for me, but what followed was a chain of revelations that left me utterly shocked. Joseph disclosed that he had secured a loan, yet he conveniently left out the name of the bank responsible for the loan. It was a red flag that set the tone for what was to come. He presented me with three financing options, each more confusing than the last. The frustration and confusion were becoming unbearable. More

WORST DEALERSHIP ON PLANET EARTH BY FAR. I have shared my full reviews on other sites allowing for more context. Please do not buy a vehicle here. I have shared my full reviews on other sites allowing for more context. Please do not buy a vehicle here. More

Ishan was very knowledgeable and he knew his product line Thanks for the test drive on the ioniq 6 Thanks for the test drive on the ioniq 6 More

Ishan was awesome. The staff is so friendly and helpful I however wish there was better communication. It is hard to reach someone on the phone The staff is so friendly and helpful I however wish there was better communication. It is hard to reach someone on the phone More

The agents are in experience and hide the price from you. They will force you to buy at the same day so beware and always take quote from 3 to 4 dealers before going to here. Poor customer service and s you. They will force you to buy at the same day so beware and always take quote from 3 to 4 dealers before going to here. Poor customer service and sales experience. More

We were advised by another reputable mechanic to bring our 2016 Hyundia Tuscon 1.6L in for an oil consumption test to the dealership as he advised there are many issues with these motors and it was using our 2016 Hyundia Tuscon 1.6L in for an oil consumption test to the dealership as he advised there are many issues with these motors and it was using an excessive amount of oil for a newer model vehicle. Everytime we did bring it in to be checked by a Country Hills Service tech, he added oil to the car. This happened 3 times. After consulting with the service manager, we were advised this is normal oil consumption for the vehicle. We have had numerous vehicles in the past and have NEVER had an issue with burning this much oil. So after being told by the Service department from Country Hills Hyundai that this was completely normal, we drove the vehicle. Last week while driving the vehicle, we noticed the check engine light came on and the vehicle was running rough and lost power. We immediately brought the vehicle back to Country Hills Service department for diagnosis. After 2 days we were advise that the motor was completely gone and would need to be replaced. We asked if this would be covered by Hyundai, and were once again told this was normal. I would advise anyone with a Hyundai to get it checked at a reputable mechanic that you trust. This has ended up costing us over $13,000 dealing with this dealership. I would advise to stay away. More