Country Hills Hyundai

From Good to Bad We are under the assumptions that putting a deposit is a gesture that we are interested and committed to purchase a vehicle and it is needed in order We are under the assumptions that putting a deposit is a gesture that we are interested and committed to purchase a vehicle and it is needed in order for the financing process to go through. We are hundred percent sure that we did't commit on buying the vehicle right away since we are still have no clue on what will going to happen from the financing application. So on the next day, we went to the dealership and discuss the financing options. What they gave us is not what is exactly the numbers we heard from them from the first day, due to the financial risk or whatsoever they asked us for a reasonable amount of down payment so they can give us the vehicle on a lower payment amount. We told them that we can't afford the price so they scrap the first vehicle and presented us a second one which we are do not like a bit and still the price is not affordable for us. So they showed us a third vehicle which we really like, but since they don't have the complete information regarding that vehicle and its time for their store to close so we decided to wait til tomorrow for the numbers. I told them go ahead to do your stuff figure the numbers let us know and we will see about it, Upon leaving the parking lot, the sales agent hurried back to us and asked my wife to sign something so I let my wife to go inside and I stayed outside. She signed the papers but without a full knowledge that it is a final purchase. Now the next day the number they gave us still don't mach our budget. If we cannot both agree on the price and terms then the deal is off of course. We do not want to go on something that it will ruined our financial capability on the long run of course. So we told them that we cant afford it therefore we are not gonna purchase the vehicle. Hence, they supposed to return the deposit. If they have a policy of no refund they should clarified it and verbally explained to their customers since from the start before asking for any deposits or signing anything. It is ours - consumer, the responsibility to read and comprehend the documents before signing but also they have the responsibility to educate us since they are the one who are experts on that particular field. They should completely and reiterate the policy to the customers as putting a deposit and signing a document is a very delicate matter. If they do really care about us and they have the integrity that they keep telling us then they should have ensured in any way possible that we are aware of that policy no matter what. The Manager named Ted called me a liar over the phone without an evidence to show then sell the vehicle to me, he told he has the right to call me a liar. We are now suffering from this unfair treatment especially my wife who just about to pass the first trimester of pregnancy which are very delicate, she is furious, anxious and couldn't sleep well knowing we just lost $500 dollar for nothing but disappointment and grief More

Awesome experience! I'm very impressed with the excellent service I received here. I was able to buy the vehicle I wanted for the price I was looking for. Everyone was I'm very impressed with the excellent service I received here. I was able to buy the vehicle I wanted for the price I was looking for. Everyone was very friendly and helpful and answered all of my questions. They went the extra mile too....helped pick me up at the airport! I've already been telling all my friends about this dealership and would highly recommend it to anyone. More

Excellent Experience I had questions regarding financing a new Hyundai and was referred to Billy Tran. He was very patient and knowledgeable and provided excellent custom I had questions regarding financing a new Hyundai and was referred to Billy Tran. He was very patient and knowledgeable and provided excellent customer service. I know that if I decide to buy a Hyundai, I will definitely come back to Country Hills Hyundai and deal with Billy. More

awesome service I visited 4 dealerships prior. I wasnt sure what kind of vehicle i was looking for. It was easy to choose a Hyundai. I would highly recommend this dea I visited 4 dealerships prior. I wasnt sure what kind of vehicle i was looking for. It was easy to choose a Hyundai. I would highly recommend this dealership. Fantastic customer service go above and beyond even after your purchase. More

Brand New, Tucson Hyundai 2015! I want to thank everyone at Country Hills Hyundai especially Tin N and Jeremy P. They were both so knowledgeable and so helpful. I have been to other I want to thank everyone at Country Hills Hyundai especially Tin N and Jeremy P. They were both so knowledgeable and so helpful. I have been to other dealerships but the service was not even close to the one I got at Country Hills, Hyundai. Excellent Customer Service that I have never experienced before. They helped me get the SUV that I love and all the things that I wanted in it. Also, Tin N just last year, had helped my sister get an SUV and as well as one of my friends and he has been beyond amazing. I highly recommend the Country Hills Hyundai!! Amazing experience!! (: Thank you so very much Tin N & Jeremy P. More

I had a great experience at Country Hills Hunday! Don't know much about cars , on the market for an economy vehicle. Ted Lam was very knowledgeable and patient while answering all my questions . It Don't know much about cars , on the market for an economy vehicle. Ted Lam was very knowledgeable and patient while answering all my questions . It's a pleasure to do business in a professional setting ! Mary M More

best service ever Let me start off by saying I was amazed by the costume service.....they treated me like I was family as well as number 1 priority. ...I have bought ca Let me start off by saying I was amazed by the costume service.....they treated me like I was family as well as number 1 priority. ...I have bought cars before and got lemons however they made sure my car was in top running order before I left. Still to this day they send me emails asking how everything is going. Not only that but Billy Tran and made sure I got the best deal he could work out .... gotta love that ....so last but not least if your thinking of buying a used or new car make sure u ask bully first I bet he can find the exact same vehicle for cheaper and in great running order thanx a bunch love ya. More

Great Customer Service i want to thank everyone at Country Hills Hyundai for their service and help, especially Billy Tran. I found him to be very knowledgeable and helpful i want to thank everyone at Country Hills Hyundai for their service and help, especially Billy Tran. I found him to be very knowledgeable and helpful when it came time to buy our vehicle. Everything was outstanding and I would definitely deal with him again. Great service!! More

Awesome service Thank you for a great experience! I've had an exhausting time trying to look for a vehicle, and have been to quite a few dealerships. Country Hills Hy Thank you for a great experience! I've had an exhausting time trying to look for a vehicle, and have been to quite a few dealerships. Country Hills Hyundai was by far the best place. A huge thank you to Travis Westin for being so helpful and answering my million's of questions!! You made this experience a great one :) More