Country Hills Hyundai

RUDE SALES MANAGER WORKING AT COUNTRYHILLS HYUNDAI Going into a dealership office should compel or forcea customer to buy a vehicle under duress. That's what XAVIER NAVARRETE, a sales managet witj Cou Going into a dealership office should compel or forcea customer to buy a vehicle under duress. That's what XAVIER NAVARRETE, a sales managet witj Countryhills Hyundai tried to do. They made me a pay REFUNDABLE DEPOSIT WHICH THEY CLASSIFIED AS TOTALLY REFUNDABLE EVEN IF I DONT GET A VEHUCLE WITH THEM. BY the end of our discussion on that given day, I concluded I wasn't able to get the vehicle which did not have all the features I was looking for in the price. I agreed with the immediate sales person that was dealing with me and agreed I was coming for my refund by the next work day. I arrived at their office on our agreed date and time, only for the sales person to tell me his manager, XAVIER NAVARRETE said I couldn't get my deposit back. I asked to speak with him and when he came to me, he asked for me to explain my situation which I wasn't expecting since he already knew why I was at their office. The moment I started explaining to him, he stood up on me (INTIMIDATION), said he wasn't making my refund and that he will hold on to the refund until I'm ready to get a vehicle with them. I told him he can't force me to get a vehicle from them as the deposit clearly stated REFUNDABLE.. XAVIER NAVARRETE then asked me, what are you going to do? I'm not giving you the money and walked out on me. Meanwhile the original sales person kept on pleading with me and apologizing on behalf of his RUDE MANAGER. Their finance manager eventually stepped in and approved my refund back to my payment card. XAVIER NAVARRETE's is AN APPALING MISCONDOCUT AND DOES NOT DEPICT A GOOD IMAGE LF COUNTRYHILLS HYUNDAI TO THEIR CUSTIMER REGARDLESS OF RACE AND COLOR. More

Bad Experience I recently did a purchase. Communication from the Sales person was not good. There was no communication from the Sales Manager. I have purchased a I recently did a purchase. Communication from the Sales person was not good. There was no communication from the Sales Manager. I have purchased a few new cars over the years & this is the first time I have complained about the service of the purchase of a new vehicle. Dealing with Chris in finance was good. Very disappointed in this purchase. More

Great Experience I recently purchased a Tuscon from Country Hills Hyundai for my parents. The sales representative assisting me with the purchase was Tyler Sutherland I recently purchased a Tuscon from Country Hills Hyundai for my parents. The sales representative assisting me with the purchase was Tyler Sutherland. Tyler is extremely professional, knowledgeable about the product and honest. He did his absolute best to accommodate my every request; took the time to explain in detail each of the fees and what they represent. His dedication to his customer is a priority and was made obvious when he chose to deliver the.vehicle himself, completed all additional set-up (Bluetooth, plates, etc.) on a day that he was not even working! His kindness, patience and upbeat attitude made this entire process a positive and smooth experience. More

Excellent Customer Service Kyron Purdy was excellent at helping us with our Hyundai purchase. He was very knowledgeable and well able to answer all our questions. So I would de Kyron Purdy was excellent at helping us with our Hyundai purchase. He was very knowledgeable and well able to answer all our questions. So I would definitely do business with him again. More

Worst service Went for a regular oil change.had an appointment for 2.30 but the car didn't come in service bay till 3.30.why do you make appointment than?????? Went for a regular oil change.had an appointment for 2.30 but the car didn't come in service bay till 3.30.why do you make appointment than?????? More

Highly Reccomended Highly recommend Country hills Hyundai due to their friendly staff and reasonable pricing. This location makes the buyer feel like they're family. Fro Highly recommend Country hills Hyundai due to their friendly staff and reasonable pricing. This location makes the buyer feel like they're family. From reception to finance, everyone you come into contact with will treat you with utmost respect. The employees at this location are positive and confident in their ability to find the best vehicle to suit your needs. From personal experience I have found that other dealerships push you to buy vehicles quickly. This is not the case with Country hills Hyundai as they encourage you to be sure the vehicle is the right one for you. I will continue to purchase vehicles from here and encourage everyone else reading this review to do the same. More

Freindly staff The first time we went in we saw Malcolm. Malcolm was very friendly and helpful. He answered all our questions and concerns we had. That time we ju The first time we went in we saw Malcolm. Malcolm was very friendly and helpful. He answered all our questions and concerns we had. That time we just felt the price was just not right for us. Nothing to blame the dealership. Malcolm did everything to try to bring the price down and was very understanding. However we couldn't buy a vehicle that day. But he called us later to tell us about a better deal. Was again very friendly over the phone and informative. Unfortunately we missed him the second time we went in. More

Execellent services Went for a services of my car . It was very fast and the customer experience was the best I have had so far In a dealership. Went for a services of my car . It was very fast and the customer experience was the best I have had so far In a dealership. More

Highly recommended! I'm highly recommend Country hills hyundai dillership, especially Kyron Purdy, he is so knowledgeable, helped us with everything and got best deal w I'm highly recommend Country hills hyundai dillership, especially Kyron Purdy, he is so knowledgeable, helped us with everything and got best deal what we could had. It's so positive and friendly atmosphere there. I would definitely recommend this dillership! More

Good Service by Angel Infante - Nov 17, 2017 Fantastic service given today. Thanks to Angel for helping out customers most especially their needs. Keep up the good work and high standards of your Fantastic service given today. Thanks to Angel for helping out customers most especially their needs. Keep up the good work and high standards of your service. Your superb service will not go unnoticed! More