Country Hills Hyundai

Screwed me out of my warranty repair I brought my Genesis Coupe into the service department for a rattle from the transmission.. same day they confirmed that it is something internal in t I brought my Genesis Coupe into the service department for a rattle from the transmission.. same day they confirmed that it is something internal in the transmission and that is it covered under my extended warranty, the part has been ordered. After a month they decided to finally put me into a rental vehicle because the part is still on back order status. After just a little over 2 months.. they call me to tell me that it is not warranty and after the re-installation.. the rattle is gone and car is fixed. I went to go pick it up and the rattle is still there and I didnt even drive it yet.. I also noticed they damaged my rim.. I get a call from Kay a couple days later.. he is telling me the noise is normal.. a rattling transmission is obviously not normal.. he then try to tell me that Nissan 350z and the new Nissan GT'R's do the same thing.... uh.. no they do not... Kay should know better as he used to work for Nissan.. Yet he could not stay all Genesis Coupe's transmission rattle.. CAUSE THEY DONT! He also would not repair the rim that his employee damaged. I contacted the GM Jordan.. He said he will contact Hyundai Canada and get back to me.. I heard nothing after 2 weeks so I called and left him a message... I heard nothing back again.. so I called again after a few days and left another message.. till this day I still heard nothing back from him. Looks like they both dont care about their customers. More

WORST CUSTOMER SERVICE EVER I would not recommend this dealership to my worst enemy. All issues resulted from not contacting my family on the delivery date of a new Santa Fe afte I would not recommend this dealership to my worst enemy. All issues resulted from not contacting my family on the delivery date of a new Santa Fe after a deposit was left, in fact we had to contact the dealership twice before anyone could give us any information. As it turned out the vehicle which was promised to us was no longer available, but no one had the decency to let us know. This lead to contacting Country Hills Hyundai and having to deal with several different people who could not help at all. My family and I got the worst possible customer service here from one individual especially and that was perpetuated by his manager. My major issue is with the treatment Xavier Navarrate gave to my wife especially. Evan going so far as inviting her down to the dealership to fight with him in person, because he doesn’t fight over the phone. I talked with Xavier as well and he dismissed me and my issues I was bringing to his attention, because as he told me he was in sales not customer service. I did try to contact his manager and left two messages for Jordon Romeril, both of which were never returned. Good customer service which Is not part of the training that is received at Country Hills Hyundai. More

It was excellent! My wife and I were looking for a dependable SUV for my daughter and her 2 boys ( ages 2 and 14). We found what we wanted through Owen Lee and he prett My wife and I were looking for a dependable SUV for my daughter and her 2 boys ( ages 2 and 14). We found what we wanted through Owen Lee and he pretty much guaranteed it was in very good shape. After he followed us 80 KM’s to deliver the vehicle, it was obvious something was amiss with the engine. We brought it back the next day and left it at the dealership. Owen drove us back to where we were staying 80 KM’s away. After much head scratching and testing the problem was found and corrected. Owen delivered the vehicle out of town which I think was as accommodating as you can get. I would definitely recommend Owen, the service department, and this dealership to anyone. More

Super customer service experience! I bought my first car at Hyundai Country Hills and we were treated really well!! If you’re looking to buy a car, look for Shawn and he’ll really help I bought my first car at Hyundai Country Hills and we were treated really well!! If you’re looking to buy a car, look for Shawn and he’ll really help you a lot! Also, Nam is amazing!!!!! You can never go wrong with these people! More

Bad experience It is like they wanted to fulfill every bad used car salesman stereotype. Everything a "used car dealership" is "known" for, they try to achieve. It is like they wanted to fulfill every bad used car salesman stereotype. Everything a "used car dealership" is "known" for, they try to achieve. More

Poor experience I bought my Hyundai Elantra at Country Hills Hyundai in July 2018, I absolutely do not recommend this dealership. I do not enjoy giving bad rev I bought my Hyundai Elantra at Country Hills Hyundai in July 2018, I absolutely do not recommend this dealership. I do not enjoy giving bad reviews of business, but unfortunately my experience with this dealership was beyond terrible. I found that the salesmen were misleading me and my wife, making us believe that they were “giving” us free add ons in the car such undercoat protection and 3M Film protector. At no time did they break down the price of this “given” product. I did a terrible job to review the bill of sale, so if I can help anybody learn from my error, here are a couple of tips... make sure that everything they told you when you selling you your car is on written paper and you have a copy of this paper for personal reference. I remember at one point one of the salesmen made me sign a piece of paper on which they had scribbled all the extra stuff they were “giving” me for my car. I shouldn’t have signed anything so unofficial and unprofessional as a random piece of paper and it shouldn’t have been asked of me. In my opinion the salesmen were misleading and intentionally confusing with the purpose to add hidden extras on the car I would not have chosen. When I took possession of my car, all the papers related to the extra protection on the car like the Tire Warranty, Undercoat Warranty and the Extended Warranty were not provided and no salesmen was present to complete the transaction or answer questions. I had to phone and email the dealership multiple times to receive my papers. At one point a senior person at Country Hills told me that I did not need the warranties and receipts for the aftermarket products they installed because I was able to see them! At one point during the purchasing process, I filed a complaint with AMVIC because I felt that the salesman had been unethical with me and my wife. Following the AMVIC complaint one of the senior salesman called me back and aggressively stated that, “the next time you here from us it will be from my General Manager or a lawyer”. I perceived this as a threat and called AMVIC who told me it is my right as consumer to fill a complaint with AMVIC. Do not be intimidated, it's your right as consumer. Overall our experience at this dealership has been terrible and it is unbelievable that a business where the customer is spending thousands of dollars would treat their customers like this. One final helpful tip is that when buying a new car, the customer has the right to service their car under warranty at ANY Hyundai dealership in Canada. Dealerships make most of their profit with their service departments and the best way to show unhappiness is to bring your business somewhere else. More

Excellent service that went the extra mile Sales Manager Joe Weselosky met the bar and the. Went that extra mile. We love our new Santa Fe! Amazing job Joe, just incredible service! Sales Manager Joe Weselosky met the bar and the. Went that extra mile. We love our new Santa Fe! Amazing job Joe, just incredible service! More

Excellent buying experience with Shawn Sullivan Last weekend (July 28) my wife and I stopped in to Country Hills Hyundai to look at a used 2017 Santa Fe Sport. We were met at the door and asked if w Last weekend (July 28) my wife and I stopped in to Country Hills Hyundai to look at a used 2017 Santa Fe Sport. We were met at the door and asked if we needed help and were given into the care of Shawn Sullivan. It turns out that Shawn was new to sales but had been with Country Hills for a few years and had a great understanding of the all of the vehicles. Shawn took the time to show us the original used Santa Fe as well as an SE and Ultimate trim in the 2018, explaining all of the differences along the way as well as a quick test drive of the Tuscon just to rule it out. We spent more time test driving the Santa Fe than settling on a price for a brand new 2018 Santa Fe Sport 2.0T Ultimate which I believe was fair for both us and the dealer. Of course the final step is the Finance office and you often hear horror stories of pressure tactics and adders. What a pleasure it was when Eddie had us in and out in 15 minutes, and only offered to provide options and accepted when we said no without any additional pressure. The only unfortunate part is they did not have the Midnight Blue in the Ultimate trim we chose so they have to bring it in. After a week we are super excited and can't wait get a date for delivery. 5 STARS, nothing negative to say about the experience. Special thanks to Shawn Sullivan for a great first sale as well as Tyler Sutherland, Eddie Ng and the other staff at Country Hills for a great experience. Happy customers, Robert and Monique Miller More

Excellent customer service I would like to thank Scott Halliday , for the excellent customer service he provided while buying my new car. He is very professional, friendly and I would like to thank Scott Halliday , for the excellent customer service he provided while buying my new car. He is very professional, friendly and he did his best to get our best deal Really very highly recommend him More