Country Hills Hyundai

Part 3- Last part At long last, I was presented with a financing option that Joseph seemed to pretend was created by some magic and his wizardry. He flaunted the numbers as he was doing me a favor in gett financing option that Joseph seemed to pretend was created by some magic and his wizardry. He flaunted the numbers as he was doing me a favor in getting the best deal. This time, the financed amount was finally what was agreed upon. Despite the exhaustion, I meticulously combed through the paperwork, only for Joseph's payment machine to malfunction while trying to refund my deposit. It was a fitting end to a saga marked by incompetence and frustration. As I held the keys to my new Genesis, any semblance of excitement had evaporated. The joy that should have accompanied this moment was overshadowed by the dealership's relentless tactics and utter lack of professionalism. The entire experience had drained me emotionally, leaving me feeling defeated and disillusioned. The lack of basic courtesy persisted as I prepared to leave the dealership. I was given the keys and told to go outside and find my car. No one was available to guide me through the final steps of the process. It was as if they had already washed their hands of me the moment the deal was signed. This lack of care for a customer making a significant purchase was truly disheartening. In a final twist of irony, I realized that my new Genesis was missing a license plate. This oversight encapsulated the entire experience – a sequence of errors, miscommunication, and a complete disregard for the customer's experience. With the help of a sympathetic sales representative, I managed to retrieve my license plate from my old car and attach it to the new one. It was a task that should have been the dealership's responsibility, yet even that fell to me. As I finally drove away from the dealership, I couldn't help but feel a mixture of relief and bitterness. I had the car I had set my heart on, but the journey to get it had left a bitter taste in my mouth. What should have been a triumphant moment was tainted by the dealership's tactics and their complete disregard for customer satisfaction. Simply put, my interaction with the Hyundai Genesis car dealership was a soul-crushing experience from start to finish. From the lackluster initial consideration to the hidden fees, unprofessional conduct, and utter lack of empathy, this ordeal was a lesson in how not to treat customers. As someone seeking to invest in a luxury vehicle, I never expected to be treated with such disregard and indifference. The lack of transparency, manipulation, and the sense of being taken advantage of have left an indelible mark on my perception of the Hyundai Genesis brand. It's my sincere hope that sharing this story will shed light on the kind of experience customers should never have to endure. Well played, CHH! More

Part 2 I chose an option after consulting with my brother, but my visit to the supposed "ready-to-go" Genesis quickly turned into a nightmare. The fuel tank was nearly empty, the included items such brother, but my visit to the supposed "ready-to-go" Genesis quickly turned into a nightmare. The fuel tank was nearly empty, the included items such as cargo net were missing, and the car was dirty. To top it all off, they had changed the car's rims without informing me. On apprehending the sales rep about it, she convincingly said, “Our wash facility is closed, so we couldn’t clean the car. Also, you must be mistaken about the wheels.” I had taken pictures of the car during my first visit and showed it to her, only to get no real response or recognition of the mistake. It was as if they were trying to see how much I could endure. The final straw came when I sat down to review the paperwork with Joseph. I noticed that the financed amount was listed as staggering $7,000 more than what we had agreed upon. It was a gut punch that left me questioning everything. It turned out that they had slipped in a $6,000 charge for an extended warranty, a charge that hadn't been mentioned during the financing options discussion. In a desperate attempt to deflect blame, Joseph insinuated that I should have asked about additional charges. But having dealt with car purchases before, I had expected transparency about such critical information. This hidden charge felt like a betrayal, a deliberate attempt to take advantage of my inexperience. And then came the bombshell – if I wanted to switch back to a standard warranty option, Joseph said they'd have to apply for a new loan from different banks, and I'd have to pay $800 for this change. It was as if they were trapping me in an unfair situation, forcing me to make a choice that benefited them at my expense. I was floored. This entire experience had been an emotional rollercoaster, with the dealership pushing me into uncomfortable positions and trying to extract as much money from me as possible. It was a heart-wrenching moment, realizing that they cared more about their profits than my well-being. With my frustration boiling over, I made it clear that I was walking away from the deal, even if it meant losing my $2,000 deposit. It felt like the only way to salvage any sense of dignity in this situation. Joseph's manager intervened and offered me a $2,300 cashback if I agreed to the overpriced extended warranty. My thoughts were, “Seriously?!”. It was a glimmer of compromise, but my trust in the dealership was beyond repair. Ultimately, they agreed to unwind the contract, but not without further delays. I was left waiting for an additional 35 minutes, with both Kim and the delivery coordinator having already left for the day. The disregard for my time was evident, and it felt like they were trying to exhaust me into submission at the end of a very long day for me. More

WORST DEALERSHIP ON PLANET EARTH BY FAR. I have shared my full reviews on other sites allowing for more context. Please do not buy a vehicle here. I have shared my full reviews on other sites allowing for more context. Please do not buy a vehicle here. More

Ishan was very knowledgeable and he knew his product line Thanks for the test drive on the ioniq 6 Thanks for the test drive on the ioniq 6 More

Ishan was awesome. The staff is so friendly and helpful I however wish there was better communication. It is hard to reach someone on the phone The staff is so friendly and helpful I however wish there was better communication. It is hard to reach someone on the phone More

The agents are in experience and hide the price from you. They will force you to buy at the same day so beware and always take quote from 3 to 4 dealers before going to here. Poor customer service and s you. They will force you to buy at the same day so beware and always take quote from 3 to 4 dealers before going to here. Poor customer service and sales experience. More