Country Hills Hyundai

Terrible! We went to test drive a vehicle that didn’t even exist! SO BAD We went to test drive a vehicle that didn’t even exist! SO BAD More

Bought a genesis and was told that the missing fob would be replaced under warranty. I have contacted the sales man Ishan and he promised he would call me back. I have called and left a voicemail so far no be replaced under warranty. I have contacted the sales man Ishan and he promised he would call me back. I have called and left a voicemail so far no reply. Seems like once they sell you a vehicle that’s it. More

My Kona Trend that I bought from this dealership is having major oil dilution issues. It has been towed to the shop 5 times in the first 17K kilometers. They don't even have the basic parts in stock. having major oil dilution issues. It has been towed to the shop 5 times in the first 17K kilometers. They don't even have the basic parts in stock. I lost a month of driving waiting for them to get parts. Stay away from "fast" Eddy and his short term financing deals. He "misplaced" a $24K downpayment check for about a month and a half. Terrible communication. Never believe them when they say they will call you back. More

Shut out to Nursang Sherpa, he is vey skill in customer service. Double thumps up. I hope all in the service team works like you.. service. Double thumps up. I hope all in the service team works like you.. More

I am writing this review as I have not received any response from the finance staff, and I believe it’s important to share my experience with fellow customers. I hope that other staff member can addres response from the finance staff, and I believe it’s important to share my experience with fellow customers. I hope that other staff member can address my concerns. I recently completed the lease buyout process at Crawfoot Hyundai, despite initially entering into a lease contract at Country Hills Hyundai. The finance team here requested a payment of $995 for the lease closing, whereas I had previously paid $325 at Crowftto Hyundai for an identical service. Could you kindly explain why this dealership charge more for the same service? Is this a standard fee all customers, is it specific to my case? My dissatisfaction dates back to when I initially leased the vehicle three years ago. I discovered that the car had already covered over 540km, and this information was not disclosed to me. While I acknowledge my oversight in not carefully checking the odometer, I was disappointed by the lack of transparency from your end. Trust is crucial, especially when making significant purchases like a vehicle. Joanna, currently working at Genesis Country Hills Hyundai, initially served as my salesperson and displayed kindness. However, she did not respond to my calls when I needed her. Eddie, the director of finance, responded to the email in a manner that lacked politeness and greetings. It surprises me that someone in the service industry would exhibit such rudeness. More

A Great experience from start to finish. On Saturday evening on the 2023 Labour day weekend I sent an inquiry about a Palisade listed on their website. I was surprised when only minutes lat On Saturday evening on the 2023 Labour day weekend I sent an inquiry about a Palisade listed on their website. I was surprised when only minutes later I received a response from Kim. After several text messages we then spoke on the phone. Kim was very diligent in responding to our questions and sending pictures. The vehicle we asked about had just been sold but was still listed on the website . Kim very quickly located another Palisade with the same trim and interior colour but with a different exterior colour which we found totally acceptable. As we had to drive from Edmonton to Calgary, our availability to take delivery was somewhat limited. Both Edward & Joseph from financing worked diligently to accommodate our schedule. Upon arrival at the dealership, Kim promptly greeted us and took an active interest the entire time.. The walk-through with Sara was well presented. A big thanks to Kim, Sara, Edward, Joseph who all touched our process at some point or another. Also thanks to Denny, sale manager, who took time to introduce himself and check in as to how well our experience went. More

Great dealership to work with, always a pleasure. Managers are awesome and we got the best deal from them Managers are awesome and we got the best deal from them More

Part 1 My encounter with the Country Hills Hyundai car dealership has left me utterly disheartened and frustrated. It's like a heavy cloud of disappointment has settled over me, and I can't shake off the dealership has left me utterly disheartened and frustrated. It's like a heavy cloud of disappointment has settled over me, and I can't shake off the feeling of being let down. Let me walk you through the whole ordeal, step by step, so you can truly understand just how deeply this experience has affected me. It all began when I stepped into the dealership to explore the premium car options. With excitement, proudly hoping to drive away with a Genesis, I met Kim, a sales representative, who didn't seem to have any enthusiasm, knowledge, or answers to my queries. As we moved ahead, I was shown a Genesis G70 with a slightly cracked windshield. Since I liked the car, I decided to give a shot in making a deal. As we moved forward to discuss my trade-in – a well-kept 2020 Honda Civic Touring in mint condition with a handful of customizations – things took a wild turn. The negotiation process felt like a losing battle. After much back-and-forth, they handed me a pitiful $27,500 for my beloved Civic, all while trying to convince me that this was a fair deal. It was a gut punch to see my carefully modified car reduced to such a low valuation. To add salt to the wound, they brought up the option to fix the cracked windshield for an additional $3,500. Who in their right mind would want to pay extra for repairs immediately after buying a car? It was like they were testing my patience and my sanity. Despite these concerning signs, I pressed on, hoping that the negotiation process would lead to a reasonable outcome. I managed to settle the price after much arbitration and handed over a $2,000 deposit as a sign of commitment, believing that this would mark the beginning of a smooth transaction. But, Boy, was I wrong. The reality hit hard when I sat down with Joseph Atkin, the finance manager. Joseph's attitude was anything but reassuring. He began by stating that getting an interest rate of 9-10% would be a "miracle" in today's market. The way he undermined my financial standing right from the start was both disheartening and unprofessional. I asked him to provide loan options so I could make an informed decision, so he ensured to get back to me the following day. To my misfortune, I did not hear from him, leaving me wondering if he had forgotten about me altogether. So, I reached out myself, but every attempt to reach Joseph or someone from the dealership was met with vague promises and empty assurances. It was like they were deliberately keeping me in the dark, testing my patience to the limit. By the time Saturday rolled around, I was beyond frustrated. I had to practically beg for updates, and when I did manage to get through, it was more of the same – vague answers and promises that went unfulfilled. It was as if they didn't care about my time or the fact that I was on the verge of making a significant purchase. As Sunday passed with no progress, I was left feeling powerless. The dealership's lack of transparency and communication was taking a toll on my emotions. It was baffling to think that a business would treat potential customers this way, leaving them hanging without any information. Finally, Monday arrived, and I decided to take matters into my own hands. I went to the dealership in person at the agreed-upon time of 4:45 pm. With my Honda Civic, complete with all agreed upon accessories intended for trade-in, I walked in with a mix of hope and apprehension. Joseph was waiting for me, but what followed was a chain of revelations that left me utterly shocked. Joseph disclosed that he had secured a loan, yet he conveniently left out the name of the bank responsible for the loan. It was a red flag that set the tone for what was to come. He presented me with three financing options, each more confusing than the last. The frustration and confusion were becoming unbearable. More