Country Hills Hyundai

Brutal new car buying experience I purchased a 2015 Santa Fe last month and the purchase of this vehicle was the most disappointing and disheartening experience I've ever had in the 2 I purchased a 2015 Santa Fe last month and the purchase of this vehicle was the most disappointing and disheartening experience I've ever had in the 25 years I've been driving cars and the dozen new vehicles I've bought. The primary problem (though there were certainly others) stems from the condition I received the car in. The dealership was late having the vehicle prepared and I waited with my wife and bored children while the dealership got it's act together. When the vehicle was finally brought around I was handed the keys (with no explanation whatsoever of any of the features of the vehicle). The only comment the salesperson made as he handed me the keys was "Oh hey, I just noticed that the sunroof isn't working - call tomorrow and we'll set up an appointment to sort it out". I thought I paid a fee for pre-delivery inspection? Why would you hand off a vehicle with such an obvious defect? Like a fool I accepted the vehicle there due to family-related time pressures. I should have refused it entirely. When I brought the vehicle back to be fixed 36 hours later (the dealership could not get me in the day after the purchase) I was eventually told that the mechanics could not figure out what the problem was and that a case would have to be opened up with Hyundai in Korea. A week went by without my vehicle (while I drove a loaner). The mechanics got word from Korea that they would have to remove the entire headliner and replace the wiring harness in the roof. However, the part would have to be shipped by boat from Korea and they weren't sure how long it would take to get to Canada - it could potentially be weeks I was told . At that point I told them that I wanted them to buy back the vehicle (I had put 60km on it) and give me another (hopefully working) vehicle from the lot. They claimed they would look into this buy-back and get back to me with word from Hyundai Canada in Toronto who would have to approve it. The next day I got a call from the dealership telling me that I was "in luck" because a Hyundai Canada technician had happened to be at the dealership that day and my situation was discussed. The technician authorized the dealership to pull down the headliner on another new 2015 Santa Fe on their lot, remove the wiring harness from that vehicle, and place it into mine. When the part eventually arrived from Korea they would but it into the "sacrificial" Santa Fe. What a treat for whatever sucker buys that "new" car off the lot - I'm sure that fact will be disclosed to them. I was told that Hyundai Canada would not entertain the buy-back until this ridiculous solution was attempted. Two days and 8 hours of labour later I received my vehicle. Not counting the oily fingerprints that I twice had to point out to the service adviser and have removed by the detailer and the dust (likely from the headliner) all over the dash and console, the vehicle was back in working order. I never got to experience the unique thrill of driving my a brand new perfect car. This is the third Hyundai product I've purchased and it will likely be the last as a result of this disaster. The dealership could have avoided this whole mess had they actually done a thorough pre-delivery inspection (which I was billed for of course). They would have seen the scope of this defect and given me a different vehicle from the start. More

Horrifyingly bad experience My van is from the south location. They are fantastic by the way, but I live closer to the north and my van required some recall work. The motor on My van is from the south location. They are fantastic by the way, but I live closer to the north and my van required some recall work. The motor on the left sliding door had stopped working so we had to manually open and close the door and we thought this was part of the recall work that needed to be done. ( turns out it wasn't part of the recall ). My husband picked up the van when it was ready and when he got it home we discovered the power buttons for the right door and trunk didn't work. I called back and they got me in right away. The day they got my van I get a call from the service tech stating they needed payment authorization. I said absolutely not because they worked when I dropped the vehicle off. I asked them to call and deal with my husband. Hours go by and we didn't hear anything. So I called and asked to speak to the service manager. They finally agreed to go back over the work they had done. A few hours later I call in for an update and get a call back from the service tech stating they had just forgot to turn the power back on and everything was working now. My husband goes and picks it up and checks the right sliding door and trunk. They work. He didn't check the left sliding door because we hadn't asked them to do anything to that as the motor had stopped working. When he got the van home, I noticed that they had unhooked the babies carseat, I tried to open the left sliding door msnually so I could re install the car seat.... The door now won't open at all. I have my husband come out and try and he says they have either broken the left door or disabled it somehow as it cannot be opened for any reason now. This is not only HORRIBLE service but also now a safety concern. How do you send your vehicle in for recall work and get it back with all these things wrong. And to disable or break a door is just appalling. More

Very Professional. Best part, you let me bring my little girl "dog" into your building. The Sales person was very polite, relaxed, and professional. The staff were smil Best part, you let me bring my little girl "dog" into your building. The Sales person was very polite, relaxed, and professional. The staff were smiling and made sure we were taken care of. I loved the gong! More

Worst Car Dealership - Stay Away! I went into CH Hyundai on 13 March to lease a vehicle, after some very aggressive and almost bullying negotiations, the Fleet MGR Dana Lucio came back I went into CH Hyundai on 13 March to lease a vehicle, after some very aggressive and almost bullying negotiations, the Fleet MGR Dana Lucio came back with some papers, when he checked off 'Finance" I said that I wanted to lease, he said, but we've gone over everything, already. I then said I wanted to think about it, he said well let's get the ball rolling and I could think about it until I brought my car back in for a trade in appraisal. He then said that he needed a $2000.00 deposit to hold the vehicle and not to worry if I decided not to go through with it, they would gladly refund my deposit. I then met with Billy the Finance MGR, and again, he had me signing all these papers, I kept stressing that I wasn't sure if I wanted to go through with it. Billy said, they would just get an Approval, and I could always stop the process. I left and decided after talking with my Accountant and a afew friends that it wasn't a good deal for me to buy a vehicle as apposed to Leasing, I am in Sales and Leasing works better for me. I then called Dana and said that I did not want to pursue this, he said to come back in and we would work something out. I arrived at the dealership at 5 pm Friday afternoon and was brushed off by Dana to Jarret Schneider, who told me that they could do a Lease for quite abit more money. I said, No that the price was too high. he said that I had backed him into a corner and there was nothing he could do, That I had signed a legal and binding document and that they could sue me!! I told him this was not a final sale, he said yes it was!! I stated that I had not gotten any papers or anything, He said SO!! I then asked for my deposit back, he then said, and I quote, "SUCK IT UP, I don't have to give you your money back, it's mine, either you buy a car from us or you're out $2000.00! I then left. Since then I have called the Dealership twice, spoken to Dana who said he would have some one call me back, which never happened. On Tuesday 17 March, I noticed that the $2000.00 had been charged to my Credit Card, I then called Country Hills Hyundai and spoke with Ryan, he kept asking me if I had bought a Toyota, I said that I had decided to wait, he then asked if I had purchased a vehicle I said it was non of his business. He then said if I was going to threaten him, he would not do anything. I never threatened him at all. he then said that he would review the file and get back to me. Two hours later I called back and was told Ryan was busy. He then returned my call and said that he had the completed contract and that I was responsible for the vehicle. I said if it was a final contract, why was I not given any papers? Ryan then said, I could pick up the papers or he would mail them to me. I have leased two vehicles prior to this and know that what transpired on Friday, 13 March 2015 was not a completed deal. I honestly feel like they like to intimidate and bully people into buying vehicles and know that they feel as though they can take advantage of me because I am a woman. Now I am out $2000.00 and still no vehicle. I am going to fight this and hopefully get my money back. I am in Sales and know that any agreement can be cancelled at any time. More

Worse Management This is worse experience ever with any salesman (to say was fleet manger for God sake). Specially when it's trade in & you putting price on others & This is worse experience ever with any salesman (to say was fleet manger for God sake). Specially when it's trade in & you putting price on others & they know as well how much they worth exactly, you should be hearing back same stuff for yours. You should be respectful if others are to you, but this idiot double than the age of me has no clue about customer service is the first thing. Secondly he is telling the customers(us) that he going to fire one of his employee (Brian Cho)because he agreed on the price what this came to know when he has his own estimate. Just stayed quiet for the sake of the job of other guy othersie for the behaviour at the level he is paid there this stupid guy deserves a slap for sure or two may be depending how arrogant he goes. His exact words were " Ohh if he offered you this price he's gonna get fired today for sure" what an arrogant idiot. I won't say it worse customer service but would rather say it wrong selection of person at particular position because I also work at good postion in a reputed company I never or nobody treat employees at other levels like he does. Even if got concern regarding the price that other agreed on he could have said straight no to us & would have talked to that guy in private, not like telling us that he would fire that guy like he owns the place & can do whatever he wants. And he asked us to leave his office not like in normal voice either but in loud & clear that everybody around there heard it very clear, I could have replied to that my uncle's age guy with F*** word but stayed quiet because didn't want to create scene and I was with my gf. But he definitely showed one & only dealership I think in Calgary that provides such a great professional service with such guys in their management. This is from my experience bevcause I dealt with many in past for my used cars & stuff. Just went to this particular one first time ever cuz my gf went there last time alone and she took me there otherwise I have seen guys by Barlow, dealership might be smaller than this but greater service than this for sure or others in SW, I might see this idiot again if I go some other day with same car & will show that idiot that it's worth of this much not what he was asking with trading in my car...lol More

Long process but worth the wait. My engine blew and I bought some after market warranty from them. At first there was a process for me to get a new engine but Tin Nguyen and Joey Smit My engine blew and I bought some after market warranty from them. At first there was a process for me to get a new engine but Tin Nguyen and Joey Smith got everything set up and dealt with. Joey was nice to get me a rental, then a loaner for the long wait for the engine to get install and dealt directly with the warranty people and even got the best deal and engine for me. I will recommend everyone to go to these guys as they are the best to deal with and helped me with every step. thanks again. More

From Good to Bad We are under the assumptions that putting a deposit is a gesture that we are interested and committed to purchase a vehicle and it is needed in order We are under the assumptions that putting a deposit is a gesture that we are interested and committed to purchase a vehicle and it is needed in order for the financing process to go through. We are hundred percent sure that we did't commit on buying the vehicle right away since we are still have no clue on what will going to happen from the financing application. So on the next day, we went to the dealership and discuss the financing options. What they gave us is not what is exactly the numbers we heard from them from the first day, due to the financial risk or whatsoever they asked us for a reasonable amount of down payment so they can give us the vehicle on a lower payment amount. We told them that we can't afford the price so they scrap the first vehicle and presented us a second one which we are do not like a bit and still the price is not affordable for us. So they showed us a third vehicle which we really like, but since they don't have the complete information regarding that vehicle and its time for their store to close so we decided to wait til tomorrow for the numbers. I told them go ahead to do your stuff figure the numbers let us know and we will see about it, Upon leaving the parking lot, the sales agent hurried back to us and asked my wife to sign something so I let my wife to go inside and I stayed outside. She signed the papers but without a full knowledge that it is a final purchase. Now the next day the number they gave us still don't mach our budget. If we cannot both agree on the price and terms then the deal is off of course. We do not want to go on something that it will ruined our financial capability on the long run of course. So we told them that we cant afford it therefore we are not gonna purchase the vehicle. Hence, they supposed to return the deposit. If they have a policy of no refund they should clarified it and verbally explained to their customers since from the start before asking for any deposits or signing anything. It is ours - consumer, the responsibility to read and comprehend the documents before signing but also they have the responsibility to educate us since they are the one who are experts on that particular field. They should completely and reiterate the policy to the customers as putting a deposit and signing a document is a very delicate matter. If they do really care about us and they have the integrity that they keep telling us then they should have ensured in any way possible that we are aware of that policy no matter what. The Manager named Ted called me a liar over the phone without an evidence to show then sell the vehicle to me, he told he has the right to call me a liar. We are now suffering from this unfair treatment especially my wife who just about to pass the first trimester of pregnancy which are very delicate, she is furious, anxious and couldn't sleep well knowing we just lost $500 dollar for nothing but disappointment and grief More

Great price at the cost of customer service. From a purely transactional standpoint, the team at CH Hyundai were able to get me the vehicle I wanted (2015 Sonata Limited) at an excellent price. From a purely transactional standpoint, the team at CH Hyundai were able to get me the vehicle I wanted (2015 Sonata Limited) at an excellent price. Especially commendable is the finance manager Merianne R. She is professional, knowledgeable, and has excellent communication. If you can do your homework beforehand and skip the floor and deal directly with the sales manager Ryan R and with Merianne, do it and save yourself some time. On the downside, the salesperson I was given, Brian C, left me with a very poor impression. He doesn't respond to voicemails and doesn't use the out-of-office notification on email. Communication with him was terrible. The worst part was him making an appointment with me (at 9:00 am on a Monday) and then not showing up, not notifying me, and not notifying anyone else to cover for him. Turns out he doesn't start till 1:00 pm on Mondays. Well then, why would you schedule a meeting for 9 am? When I finally did see him later that evening, no apologies or explanations were given. That is just pure discourtesy. During vehicle pickup, Brian passed us off to another associate to do the walkthrough. Maybe the car is so new they don't know how to operate all the features, but that was a waste of time too. Also, I would not trust the service department here either. I asked a simple question (to test their knowledge) and the lube manager, Doug, gave a blatantly wrong response. (If you are curious, I asked what the torque specification on the oil drain plug was, and he answered 50-60 ft-lb. Anyone that has changed their oil will know that would destroy the threads. The service manual for Hyundai says 8.7-11.6 ft-lb for the oil drain plug.) I hope for others sake their technicians are better trained then their manager. All in all, I got a fantastic car at a great price, and hopefully I will never have to step foot in this dealership again. More

Awesome experience! I'm very impressed with the excellent service I received here. I was able to buy the vehicle I wanted for the price I was looking for. Everyone was I'm very impressed with the excellent service I received here. I was able to buy the vehicle I wanted for the price I was looking for. Everyone was very friendly and helpful and answered all of my questions. They went the extra mile too....helped pick me up at the airport! I've already been telling all my friends about this dealership and would highly recommend it to anyone. More

Excellent Experience I had questions regarding financing a new Hyundai and was referred to Billy Tran. He was very patient and knowledgeable and provided excellent custom I had questions regarding financing a new Hyundai and was referred to Billy Tran. He was very patient and knowledgeable and provided excellent customer service. I know that if I decide to buy a Hyundai, I will definitely come back to Country Hills Hyundai and deal with Billy. More