Country Hills Hyundai

Excellent service Ahmed Mourad was really helpful,very polite, and friendly! He wasn't pushy like most salespersons. I highly recommend him, make sure you ask for him! Ahmed Mourad was really helpful,very polite, and friendly! He wasn't pushy like most salespersons. I highly recommend him, make sure you ask for him! More

Excellent Service I would like to thank Angel Infante for the excellent service and his honesty regarding the fact that my car was still under warranty (fuel pump). I I would like to thank Angel Infante for the excellent service and his honesty regarding the fact that my car was still under warranty (fuel pump). I would rate the service, shuttle and salesperson as very professional a welcome change from other dealerships. More

Complaints and incompetence On and about May 8th, my wife and I went to this dealership to look for a vehicle through Drive Canada. We discussed what our needs were and were show On and about May 8th, my wife and I went to this dealership to look for a vehicle through Drive Canada. We discussed what our needs were and were shown a vehicle that was at another dealership of the same group. We were told that the vehicle was between 9 and 10,000.00. We went to the other dealership and took the vehicle out for a test drive and decided to take it. When we returned to the dealersip to start the paperwork, we were informed that she had given us the price for another by mistake and that this one was just over 11,000.00. We understood this as everybody can make a mistake. We were told that the mileage was 94,000kms. During the filling out of paperwork, it was suggested that we request a cashback of 4,000.00 to pay off one of our credit cards to assist in improving our credit rating and we agreed with this. When we returned to the dealership to pick up the vehicle and sign the papers, we seen the mechanical inspection recorded the mileage at 98,435 instead of the 94,000 as first quoted. The vehicle was supposed to be all checked over and everything fixed that needed fixing and was given a clean bill of health. We signed all the papers and took the vechicle home. After we had the vehicle home, we noticed that there was a problem with the key remote unlocking system. This was a problem the day we test drived the vehicle and I thought it was supposed to be fixed before we picked up the vehicle but it was not. I called the dealership about it and returned it to the shop for repair. I was informed after the check that they could not deal with it and it would have to go to a GM dealership to be repaired and we were informed that in this case would have to have a new key programed for the vehicle and we would have to cover half the cost which amounted to 143.34 to us. These instructions were implemented by the general manager. We were informed on May 8th, the day that we signed the papers that our cheque for 4,000.00 was to be sent to us within a week or so. We waited and waited and no cheque. I made several phone calls to the business manager we were dealing with and requested her to call us but she did not return our calls. I called and finally got hold of a credit manager and explained our situation. Very shortly afterwards I received a call from the business manager and said she would look into it for us and get right back to us. We waited and waited again with still no call back. on or around the middle of June, I called back and left another message but no return call so I called back and the business manager did answer and explained that for some unknown reason the producing of the cheque somehow got missed. She said that it would be ready in a few days and she will mail it out as soon as she got it. Meanwhile we went on vacation from the 22nd of June till the 9th of July. The check arrived in our mailbox that day but it was for only 2500.00 instead of the 4000.00 that we were supposed to get. I called the business manager right away and left her a message. Having not heard from her in the morning, I tried again around 3pm and got her on the phone. She said that she only had 2500.00 showing on her records and when I explained that it was 4000.00 she said that she would check it out and get back to me right away. This was on Monday, July 9th. On Thursday, July 12th, I still had no response from her so I drove out to the dealership and met with the general manager to discuss this problem we were having with their business manager and he was going into a meeting and would look after it as soon as possible and get back to me. While talking to the general manager, I expressed my concern about the incompetence of his business manager and he totally disagreed with me and said that she was an exellant worker. I believe that after this incident with her screwups, she should have a review of her job discription. I did receive a call shortly after I left the dealership from the business manager stating that she had the check in her office for the balance of 1500.00. I just told her to mail it as I was not going back there anymore. I will be contacting the Better Business Bureau and laying a complaint to them about this dealership. I believe that they are lacking in customer service and definately have some incompetent employees and displaying a very poor business operation. It is unfortunate for us to have to go through this type of situation with a newer dealership and it should never have happened. I told the GM this morning that I would not deal with them anymore and I would not recommed them to no one. He did not seem to care. More

Amazing Love this place. They are so welcoming and ready to help. They definitely know their stuff and aren’t pushy like other places. I would recommend th Love this place. They are so welcoming and ready to help. They definitely know their stuff and aren’t pushy like other places. I would recommend this place to anyone who needs a car. Used or new! More

One of the worst buying experiences ever Ended up working with the finance office for my purchase rather than sales - process seemed a bit much for them Was very clear I wanted a good used v Ended up working with the finance office for my purchase rather than sales - process seemed a bit much for them Was very clear I wanted a good used vehicle had selected 3 possibles from posted inventory ( looking around 11-15 k) had a preference for Malibu’s - they knew that First test drive was on a 1 yr old Malibu 5k above my outer limit on price - but shooting for an up sell common enough For some reason they switched salespersons for me at this point don’t know why - I was not a difficult customerl So the car I really wanted I checked on thru the week and new salesperson didn’t mention anything about protecting that one I assumed all was well and I was coming back to dealership on weekend to get that sale done Weekend came and I found out car I wanted was sold. At this point I’m irritated this happened and I’m done with these people Somehow at this point the sales mgr intervenes here( ( Xavier Navarrete) and convinces me to give them a 2nd chance - and I did. got a good set of wheels in my $ range. So he gets this done and I go back to dealing with finance dept as my salesperson. (mistake) and the process gets hard again multiple trips for different things but I’m as far sth as you can go 45 mins either way. I sent many texts and ph calls to finalize the deal but I got no attention or return texts until I’m calling the store mgr to get this done - then I get follow up Really did appear the process was a bit much for them busy with other customers I waited around a lot Follow up and communication ceased to exist Pieces of the deal got overlooked and I had to make more return trips for items that shuda been looked after earlier I have a nice set of wheels now but man this process was painful More

Great service/fast/efficient At the start of my service I thought it was going to be a gong show as there was no rhyme nor reason for getting vehicles into the service bays, check At the start of my service I thought it was going to be a gong show as there was no rhyme nor reason for getting vehicles into the service bays, checked in and on their way but these guys proved me wrong. They managed to corral a bunch of cars in a timely fashion and my service which was scheduled for a 3pm pick up was done by 1pm. They detailed my car and I am beyond impressed! Thanks guys! More

Fantastic It was a fantastic experience . We worked with kaleb .He was very friendly .We are really happy from his service he found a us a vehicle according to It was a fantastic experience . We worked with kaleb .He was very friendly .We are really happy from his service he found a us a vehicle according to our requirements......Thanks Kaleb More

Good Customer Focus Recently purchased hyundai sonata 2013 used car met kelvin an outstanding sales man and with Good customer focus Very pleased with his actions and f Recently purchased hyundai sonata 2013 used car met kelvin an outstanding sales man and with Good customer focus Very pleased with his actions and follow up More