Country Hills Hyundai

Poor customer service. Booked a morning appointment for servicing and they called in late afternoon stating they would need to keep car as they had not done anything with i Booked a morning appointment for servicing and they called in late afternoon stating they would need to keep car as they had not done anything with it. Then they wanted to do an additional diagnostic on top of the one they had already done for an issue we already knew about and was the reason we were taking the car there to get fixed. The technician did not know how to replace one part and said everything had to be replaced when we know that was not true. Felt they were trying to milk as much money out of us as possible. Will never go back to Country Hills Hyundai. More

Avoid this dealership! Deceptive financial practices and predatory scams. ​I purchased a car here in April this year. On the day of signing, the Finance Manager, Joseph, Deceptive financial practices and predatory scams. ​I purchased a car here in April this year. On the day of signing, the Finance Manager, Joseph, explicitly told me that my loan was locked and I couldn’t pay it off early without heavy penalties. ​Recently, I secured the funds to clear the loan, so I emailed Joseph to ask about the exact payoff details. Instead of replying in writing, he called me and claimed the loan was "locked-in until next February" and that if I paid it off now, I would "pay more than what I owed." ​Suspicious, I finally checked my signed Conditional Sale Contract. My signed contract clearly states that this is an open loan with ZERO prepayment charges. ​When I emailed Joseph again asking where this "lock-in" clause was, he ignored me completely. I had to escalate this to the General Manager, Jordan Romeril. Only then did Joseph reply—with a complete lie. He gaslighted me, claiming he "forgot" to mention I could just pay the finance company directly because it was "the end of a long day." ​Even worse, the GM, Jordan, has been completely silent and ignoring my follow-up emails. Are they ignoring me because I am an immigrant woman whose native language is not English, viewing me as an easy target? Or is lying to protect financing commissions their routine dealership policy? ​If I hadn't reviewed my contract myself, I would still be paying high interest based on Joseph's fraudulent words. They ruthlessly deceive innocent customers just to protect their commissions. I am filing a formal complaint with AMVIC immediately. Avoid Country Hills Hyundai / Genesis at all costs. More