Cooksville Hyundai

I went to Cooksville Hyundai to get an AC inspection done as it was blowing Hot air in 30 degrees outside. Post a 10 min inspection, service guy came back and said the refrigerant was contaminated and our ma as it was blowing Hot air in 30 degrees outside. Post a 10 min inspection, service guy came back and said the refrigerant was contaminated and our machine can’t pull the gas out. They claimed I had the wrong refrigerant installed and asked me to take it to another agency where I got my service done from 5 months ago as they claimed they could have done something to refrigerant. I called Kingcross Hyundai and they said nothing was touched related to AC in a oil change service of course. I tried to push cooksville to give me a solution or tell me what the actual issue is as the service was done 5 months ago and AC stopped working 2 days ago. They just basically told me to give them $170 bucks for a worthless inspection and go away in simple words.  I found time to drive 1.5 hour in 30 degrees from mississauga to Kingcross Scarborough location after a week and pay another $170 inspection fee to them due to cooksville's incapability.  Within 10 mins, they found a bird behind the bumper that had the whole AC condenser sheet damaged that caused refrigerant freon gas to leak. They told me the fix was to replace condenser sheet and recharge the gas for $1100 total. I was happy paying the inspection fee to them as they actually found the issue.  I went back to Cooksville hyundai to speak to their Service Manager Phil Scolieri which I thought would be a help considering his position which I am not sure how an incapable person got posted on. I asked him why their rookie mechanic did not tell me the actual issue being the whole condenser sheet being damaged and a literal dead bird sitting in the car and his reply was "Mechanic must have missed it" . I told him the job their team was paid for, was not done properly and the information provided "Refrigerant contaminated" was worthless as I still had to pay another location for the same job they were supposed to do. Phil's reply was "Charge is for the time Mechanic puts into the vehicle, He still worked on it". Even though I was told to take the car to another agency and the time technician put was worthless, I asked him the $170 is hourly however the max time your mechanic put was 10 mins. Phil's response "No, it was more time actually as we do a car wash as well".  I am filing this case with the consumer board as this had me suffer in peak heat for 3 weeks in addition to costing me worthless inspection fees and mental distress of trying to make a guy called Phil understand his job. More

I recently had the pleasure of working with Seper, Fred and Ramin at Cooksville Hyundai while purchasing my new vehicle, and I am delighted to share my exceptional experience. From the moment I walked into and Ramin at Cooksville Hyundai while purchasing my new vehicle, and I am delighted to share my exceptional experience. From the moment I walked into the dealership they provided outstanding service that went above and beyond my expectations. They were incredibly knowledgeable about the various models and features, and patiently answered all my questions and helped me find the perfect car to suit my needs. Their professionalism, attention to detail, and friendly demeanor made the entire process smooth and enjoyable. What impressed me most was Seper’s genuine commitment to ensuring my satisfaction. He took the time to understand my preferences and worked diligently to secure the best possible deal. Throughout the negotiation process, he was transparent, respectful, and never pressured me into making a decision. Even after the purchase, he followed up to ensure I was happy with my new vehicle and offered assistance with any further questions or concerns. Their dedication to customer service is truly commendable. I highly recommend this team at Cooksville Hyundai to anyone in the market for a new or used vehicle. Their expertise, integrity, and customer-focused approach set them apart as top-notch sales professional. Thank you, Seper, Fred and Ramon for making my car-buying experience a memorable and positive one! More

Friendly service good customer service Friendly atmosphere around the waiting area Good coffee Easy appointments atmosphere around the waiting area Good coffee Easy appointments More

Amit is a great salesperson, I’ve know Amit for over 8 years and I have not gone anywhere else but cooksville Hyundai . He is a very honest and knowledgeable man. I recommend everyone to go to Hyundai on years and I have not gone anywhere else but cooksville Hyundai . He is a very honest and knowledgeable man. I recommend everyone to go to Hyundai on cooksville . Fred great manager More

Paul (service advisor) fitted me in for a review of repairs done after a collision. The service tech (Tristin) took a test drive with me. They diagnosed the problem that the collision repair facility f repairs done after a collision. The service tech (Tristin) took a test drive with me. They diagnosed the problem that the collision repair facility failed to determine. I trust having my Hyundai Tuscon serviced here because they have always gone the extra mile for me. I don't normally do reviews unless service is great. And it was ......... and always has been. - Gene T. More

I had an awful and uncomfortable experience at Hyundai Cooksville . I was mislead by a service manager and experienced blatant racism by the man at the service desk. I did not feel safe, I felt harassed a Cooksville . I was mislead by a service manager and experienced blatant racism by the man at the service desk. I did not feel safe, I felt harassed and discriminated against. Background: I have a 2015 hyundai elantra which intermittently fails to start. My engine has an engine tick that progressively got worse in the last 2 years. HARASSMENT: In Feb 2023, I reached out to hyundai cooksville for assistance. The service manager at the time told me that my car qualified for an engine recall. He indirectly offered to give me his number by casually mentioning I didn't have his number. I thought he was being friendly, and I felt compelled to take it since he was "helping" me. He indicated I should get copies of any oil changes I had done. I returned with as many receipts that I could find. Upon returning with the receipts, he scanned the documents, and supposedly submitted the recall request. He turned around and said "all done, and approved you will get a new engine." I believed him. I booked an appointment via the Hyundai appointment line to have my car diagnosed to figure out why my car was intermittently not starting. Upon arriving for my appointment the man at the front desk stated that I was not booked, my appointment was not in the system and he was all booked up for the day. I informed him I booked the appointment with the appointment line. He indicated the appointment line has to confirm with dealership otherwise they double book. I calmly explained that I had taken time off work, and was concerned about my car as I had to miss work on various occasions due to my car failing to turn on. I called the appointment line to confirm if there had been an error, the lady confirmed my appointment was correct, and it had been opened. I ended the call and presented the information to the man. RACIST REMARK/ STEREOTYPE: After I calmly presented the information provided by the appointment line operator, he confirmed he had opened my appointment, but could not fit me in as there were other appointments. I asked him " what is the point of the appointment line?" The man looked at me and stated: " I am going to try and help you, but first I have a question... are you latina?" I was seriously taken aback.... what does my ethnic background have to do with the situation? I hesitantly replied " yes... why do you ask" He replied with " Because I know latinas can go from here (brings hand low to the desk) to here ( brings hand up above his head). I paused, and calmly reiterated my concerns: " Sir, I took two hours off work to make it to this appointment. I have been left stranded by my car in a dark parking lot at night in the middle of winter. I have missed work because of this car issue. I am beyond stressed and I am looking for a solution". At this point the man finally seemed to take my concern seriously. He stated he didn't know what had been done to my car, and was unsure how he could help. I played him a recording of my car failing to turn on. I also informed him of the recall my car qualified for. He looked in the system and stated there was no recall for my vin. I assured him the previous service manager had submitted the request.Turns out the service manager never sent the request. I called Hyundai Canada in tears, crying frustrated. I told them I felt harassed and racially profiled. The offered to contact Cooksville Hyundai and that they would get back to me in 3-4 business days. A month has passed and no one has gotten back to me. Hyundai Canada also looked up the recall- and informed me that my car did qualify for the Piston Ring open recall. They told me I did not require any documentation to qualify. I booked an appointment with streetsville Hyundai, and the service desk representative went above and beyond to help me. (I recommend Streetsville ). Unfortunately, the manager found that my VIN did not qualify for the recall. However, I have found there is a class action More

should be renamed crooksville hyundai. because of this dealership - i would never buy a hyundai again. i encourage you not to go to this dealership to service your car for the following r because of this dealership - i would never buy a hyundai again. i encourage you not to go to this dealership to service your car for the following reasons. **THEY LOST MY KEY - AND I HAVE TO PAY FOR THEM** it was placed in their lockbox. they got the paperwork...but no key. i appreciate their effort to find the key however it was clearly lost/misplaced. as per their general manager Jack, he told me i have to pay to replace them. though they lost them. i had to go out of my way to bring them my spare - delaying service by 4 business days. **MY CAR WAS HERE FOR A MONTH - STILL NOT FIXED** today i had to tow it to another dealership. crooksville performed a carbon cleaning and it caused new issues that they were not willing to diagnose. just wanted to push for another carbon cleaning (using oven cleaner/manual cleaning) at almost $900. i was also offered no loaner/rental because i dont have extended warranty. thought the vehicle was originally brought in for a warranty issue - and delays were due to them having to order all the parts and delays in receiving parts. i am out hundreds on uber/personal rentals. **HORRENDOUS COMMUNICATION** somedays id go a day or more without a response to my text or calls regarding a update on my vehicle. their texting system is clearly poor - due to them not understanding basic english - they performed an UNAUTHORIZED $1100 brake job on my car that they had to eat the cost of because it was their error. **THEY DON'T TEST DRIVE CUSTOMERS CARS AFTER SERVICE** i had a valve replaced and fuel injectors - i was told i could pick up my car. sounded horrible when i started it (i was told it would vibrate but didnt know how bad it would be) and it broke down on me right when i exited the lot. had to turn around immediately and bring it back (this is when i dropped my key off - and then they lost it the next day). As per the folks involved in this nightmare: Jack - general manager. quite unprofessional and should not be in the position he's in. doesn't know a thing about customer service or how to speak to people. doesn't care about customer retention - just wants your money. Tyler - was the service manager. he was actually nice to deal with but i think because unfortunately he had jack as his boss - he was no longer easy to work with. Paul - the ONLY service advisor for some reason. hes the one who would have gotten my key from the lockbox. very poor at communicating. The worst dealership. My family, friends, and myself are all in disbelief at the disgusting customer service and indecent general manager More

They replied to my poor review by saying it must've been another dealership I was thinking about because I purchased 3 vehicles. They don't keep their word and you can't trust them and maybe I won't be purc another dealership I was thinking about because I purchased 3 vehicles. They don't keep their word and you can't trust them and maybe I won't be purchasing a Hyundai product anymore. I caution everyone out there to stay clear of Cooksville Hyundai. More

At a time when most dealerships are trying to upsell Cooksville Hyundai is still willing to make deals. This was especially seen as the Salesperson Taskeen Iqbal went out of his way to ensure that even Cooksville Hyundai is still willing to make deals. This was especially seen as the Salesperson Taskeen Iqbal went out of his way to ensure that even in these odd times I left knowing that I got the best possible deal at the time and felt satisfied More

Amazing service at the service department! Paul Kwong provided 5 star service and answer all our question concerning our repairs, thanks Paul Kwong provided 5 star service and answer all our question concerning our repairs, thanks More