Cooksville Dodge Chrysler Jeep Ram

Bad experience It was very bad experience, i bought my dodge journey two years ago and it has only 44000km on it, now it has transmission issue when i took it for It was very bad experience, i bought my dodge journey two years ago and it has only 44000km on it, now it has transmission issue when i took it for a oil change. They changed some transmission components and it took four days for them to do it. Also i was requesting for them to get a rent a car service for me for these four days, but they didn't give me any option and i didnt find anyone who behave me friendly. Also i remind them to reset the oil change remider and they failed to do it as usual. I wont reccomend anyone to buy dodge vehicle from my experience More

Third oil change on my new jeep. I can't answer the quality of work as I can't see what was done but I'm confident it was what they say. I can't answer the quality of work as I can't see what was done but I'm confident it was what they say. More

Quick & efficient Received an excellent service for replacement of my Car’s seat belt, Glen was extremely helpful and provided accurate information, no surprises! Well Received an excellent service for replacement of my Car’s seat belt, Glen was extremely helpful and provided accurate information, no surprises! Well coordinated & definitely I recommend this dealer for any service related matters. More

Service Appointment I always feel important when I walk in to Cooksville Dodge , everyone remembers my name and everyone is very professional and respectful. My advisor M I always feel important when I walk in to Cooksville Dodge , everyone remembers my name and everyone is very professional and respectful. My advisor Michelle was super as always , kept me informed and repairs were completed on time . I highly recommend them , especially Michelle. More

Friendly Service Great service providing transport back to my home and picking me up when my truck was finished being serviced. The service people were friendly and th Great service providing transport back to my home and picking me up when my truck was finished being serviced. The service people were friendly and thoughtful and explained my bill to me completely. More

2018 Grand Cherokee purchase Had a good experience with the sales professional. Fast easy and pleasant. Got good price on car, good price on trade-in and would do it again. Tks Had a good experience with the sales professional. Fast easy and pleasant. Got good price on car, good price on trade-in and would do it again. Tks More

Jacob Tharakan was friendly, honest and helpful Great experience - 4th vehicle in 3 years for our family - all from Jacob, who is always friendly and helpful. Jacob is a pleasure to deal with. Great experience - 4th vehicle in 3 years for our family - all from Jacob, who is always friendly and helpful. Jacob is a pleasure to deal with. More

They really care about customer service! They really do care about customer service. I was given an excellent deal and my truck was delivered sparkling clean. Jacob Tharakan went out of his w They really do care about customer service. I was given an excellent deal and my truck was delivered sparkling clean. Jacob Tharakan went out of his way to accommodate me by coming in on his day off to deliver my new truck. More

Greatest Dodge Dealership From the moment I walk in this dealership I’m greeted with smiles and first name basis. Everyone is kind and they go out of their way to help. The onl From the moment I walk in this dealership I’m greeted with smiles and first name basis. Everyone is kind and they go out of their way to help. The only place I bring my Jeep Wrangler to Thank You all 👍🏼😁 More

Shoddy over priced work by Incompetent mechanics. CROOKS I don't bring my Jeep in for regular service. Cooksville Dodge is to expensive. Recently I had a recall notice to replace the passenger side air bag s I don't bring my Jeep in for regular service. Cooksville Dodge is to expensive. Recently I had a recall notice to replace the passenger side air bag so I booked an appointment to have the recall work done. I brought the car in and had the work done. The day after the service was done I noticed a buzzing sound coming from behind the glove compartment when I accelerated.I called Cooksville service to check what it could be. I thought that perhaps it was a loose nut or washer that was making the vibrating sound. I was told that there would be a $70 inspection fee if nothing could be found. I was sure that the new vibrating sound was a result of some error that the mechanic made on replacing the air bag. The mechanic checked the work that had been done previously but could not find anything wrong and the noise continued. I did some research for similar vibration noises and found that the glove compartment was not properly installed after the initial work was done and even after the mechanic had checked again the second time. So I brought it back. Another mechanic by the name of Mike checked it an installed the glove compartment correctly and the buzzing noise was gone. Thank you Mike. So apparently the first mechanic was incompetent and installed the glove compartment incorrectly not just once but twice. Now I paid $70 for this incompetent mechanic to incorrectly replace the glove compartment and felt that the money should be refunded since he incorrectly attached the glove compartment twice. I was promised by the service advisor, Kathy, that if the noise could be attributed to their faulty workmanship that the money would be refunded to me. However when discussing this with the service manager he refused to refund the money claiming that the noise problem had been fixed. I found the service manager unsympathetic to my cause and actually uncaring. This is not the first time that I have had problems with the service department at Cooksville. I have Gold Member Warranty status which I paid extra for when I purchased the car. After one year the window defogger was not working so they replaced it. That was good no charge to me as it was covered under warranty. A few months later the window defogger was not working again so I returned and was told that the work was covered under warranty for a year. I assumed that the repair would have been done at no cost to me. I assumed wrong. They went ahead and did the repair without informing and then said that the work was not covered under warranty. So I paid $75 to get my vehicle. Another time when the light in my console burned out I brought the car in and asked if the replacement of the light was covered under warranty. I was assured by the service advisor that it was covered so I left my vehicle to have the work done. When I went to pick up the vehicle I was surprised to find out that it was not covered under warranty and that I would have to pay $75. If the advisor had told me that it was not covered under warranty I could have fixed the burned out light by myself for $10. As you can read from my account , you cannot trust the service department at Cooksville Dodge Chrysler Jeep. I would not recommend their service department for anything. I will definitely not return to have any work done there anymore even for recall notices. In future I will bring my business elsewhere. More