Concept Ford

Excellent service and very professional staff. Had regular service and snow tires installed. Purchased Ford Edge 10 years ago and always taken back for service. regular service and snow tires installed. Purchased Ford Edge 10 years ago and always taken back for service. More

… excellent customer service … prompt … informative … trustworthy … dealership remains reliable every time I bring my car in … trustworthy … dealership remains reliable every time I bring my car in … More

Excellent service and great staff. Best service department I have been to. Timely and professional. department I have been to. Timely and professional. More

All was good, gave me a very good informative run down of my vehicle and all the work that was done my vehicle and all the work that was done More

Great Service and Sales departments. Craig in Sales and Bilal in Service deserve special mention. Bilal in Service deserve special mention. More

Another great and quick service appt for our 2017 Ford Escape. It was time for oil change change and new windshield wipers. So nice that Concept does not charge for installing the wiper blades. Mr. Khan w Escape. It was time for oil change change and new windshield wipers. So nice that Concept does not charge for installing the wiper blades. Mr. Khan was helpful and explained the vehicle report at end of service appt. More

Have used Concept for leasing and service for many vehicles. All aspects have left me very pleased! vehicles. All aspects have left me very pleased! More

We recently purchased our 3rd vehicle from Concept and each experience has been excellent from start to finish! Finding the exact vehicle we wanted (and within budget) during a pandemic was no easy task b each experience has been excellent from start to finish! Finding the exact vehicle we wanted (and within budget) during a pandemic was no easy task but Jason went the extra mile and even made himself available to us after hours and on his days off. Making a large purchase can be pretty nerve-racking but this was by far the least stressful car shopping experience yet! More

SCAMMERS!On July 10, 2020 I purchased a 2013 Mustang SCAMMERS! On July 10, 2020 I purchased a 2013 Mustang convertible. Drove it until October 1st, stored it and brought it back out May 1st of this y SCAMMERS! On July 10, 2020 I purchased a 2013 Mustang convertible. Drove it until October 1st, stored it and brought it back out May 1st of this year. Having a warranty issue, I looked into the paperwork. Bill of sale 95265km Safety done the day before I purchased 153352 Warranty (Paid $2672.45 for) states 95265km expiring at 135265 I paid for a warranty that didn't exist. Speaking with OMVIC, I discovered that MTO, Safety, Carfax, all have different numbers for the same time period (July 9th and 10th, 2020). Ranging from 95000km to 161000km Jason Stewart from Concept to set up an appointment time to correct the paperwork, He then informed me verbally that the best they could do would be to refund me for the warranty. I NEVER would have made such a large purchase ($21,359.27) without a warrantee and guarantee. I asked Mr Stewart to email me with the information he told me, and he hasn't SCAMMED from the beginning, including playing with numbers with the MTO.. Do not buy from here. AUGUST 7 Mario assured me I would have. My refund cheque for over $21,000 yesterday. It did not come. Furthermore they have already listed the car, with 95,000km on it when I returned it, there was over 163,000km on it. They are not returning phone calls, I do not have my.money and they are attempting to.scam others now. Yes, I have proof, screen shots, contracts, emails and paperwork showing they lie and scam. More

The staff is very friendly and knowledgeable. They made sure I understood all the necessary information. The job was done right and in good time. Definitely recommend Concept Ford! sure I understood all the necessary information. The job was done right and in good time. Definitely recommend Concept Ford! More