Concept Ford

Fixed Right I came in for an issue with my transmission that had been on and off for the last two weeks. I was able to book an appointment at a time of my choosin I came in for an issue with my transmission that had been on and off for the last two weeks. I was able to book an appointment at a time of my choosing and was dealt with professionally and courteously. I felt like the service staff actually cared and they took the time to listen to my issues. They went over a "job aid" with me which I had never been shown at other dealerships. This was a nice touch. Thank you. More

Thanks Nice dealership to deal with. They pay attention to the customers needs and not just the sale. Nice to see that yiu’re Not just another number. Nice dealership to deal with. They pay attention to the customers needs and not just the sale. Nice to see that yiu’re Not just another number. More

Great Buying Experience Was a pleasure to deal with Mike on our new 2018 Escape purchase. From the moment we walked in Mike was courteous and professional and far exceeded ou Was a pleasure to deal with Mike on our new 2018 Escape purchase. From the moment we walked in Mike was courteous and professional and far exceeded our expectations based on other dealers we had visited. He was extremely knowledgeable and went above and beyond during delivery of our new Escape. Would for sure recommend Mike and the team at Concept Ford. Thanks again! More

Extremely happy Fantastic experience at Concept. A big thanks to Kelly for making everything go smooth from start to finish! And for staying so late to make it all ha Fantastic experience at Concept. A big thanks to Kelly for making everything go smooth from start to finish! And for staying so late to make it all happen! More

Great Service Was able to easily book an appointment at my time of choice and while waiting for my recall and routine maintenance to be complete the advisor Bilal k Was able to easily book an appointment at my time of choice and while waiting for my recall and routine maintenance to be complete the advisor Bilal kept me up to date on the status of my vehicle throughout. Would highly recommend over the Ford dealerships in Brampton. Thanks again! More

Very good customer service and I got a fantastic deal. I was shopping for a new F-150 and drove to Georgetown because I heard they have the best deals. Not only the deal that I got was fantastic, customer I was shopping for a new F-150 and drove to Georgetown because I heard they have the best deals. Not only the deal that I got was fantastic, customer service was top-notch. I would highly recommend this dealership to anybody who is looking for a new or used Ford vehicle. More

Great Job! I purchased a new 2018 Ford Escape from Concept Ford and was very pleased with the overall experience. I was given a better price then at other larger I purchased a new 2018 Ford Escape from Concept Ford and was very pleased with the overall experience. I was given a better price then at other larger stores and the level of service exceeded other dealerships. Would definitely recommend and look forward to serving my vehicle here in the future. Thanks again! More

Outstanding sales staff. From the time I requested information on a 2018 F-150 to the test drive, getting numbers and eventual purchase everything was outstanding. Mike Jasper From the time I requested information on a 2018 F-150 to the test drive, getting numbers and eventual purchase everything was outstanding. Mike Jasper was informative and professional and never once did I felt pressed. Got a great deal and am very happy. I'd recommend Concept Ford. More

Sales staff treated poorly I visited this dealership on January 16th for service. I have been a customer here for many years. I originally bought my vehicle from Mitch. Whi I visited this dealership on January 16th for service. I have been a customer here for many years. I originally bought my vehicle from Mitch. While I was waiting for my car to be finished, I was in the waiting room and walking around the show room. During this time I witnessed the male who came out of the large office titled 'General Sales Manager' walk over to a sales person (Nick) and speak very disrespectfully to him. I could tell that Nick was very uncomfortable with the conversation and even more so because I heard what was being said. The general sales manager spoke in a tone that was arrogant and frankly shouldn't have been used in a public, business setting. I was disgusted and had to walk away. Shortly after when I was leaving the dealership I saw this same person outside the door smoking with another person. I will not return to this dealership again, and will have to decide whether to take my business to Milton or Brampton. More

Recall: possible fuel Leak Received a recall December 2017 from Ford Canada concerning: "The fuel delivery module may develop a crack in the fuel supply port, which could resu Received a recall December 2017 from Ford Canada concerning: "The fuel delivery module may develop a crack in the fuel supply port, which could result in a leak " The result: "Fuel Odor/visible fuel on the ground. May increase the risk of a fire" Called Concept Ford in Georgetown and was told they could not do the repair until the Engine light came on. My concern was that it might cause a fire in my garage. The employee spoke with the Manger and she also said to wait for the engine light to come on. Called Ford Canada Head Office and they said the dealership should honor the recall. Called Concept Ford back and again was told to wait for the engine light to come on, meaning the fuel delivery module had deleloped a crack. Called Gallinger Ford in Milton and they will call me when the parts are in and set up an appointment. That is how custmoer service should be done . Thank you Gallinger Ford. Well worth the drive to Milton. Ford Concept has just lost my business and my daughters business. More