Columbia Chrysler

I would like to thank Fj for our experience buying a vehicle. Fj is very friendly and helpful. He is the perfect example of what a sales representative should be like.. Thanks again Fj for the beautiful vehicle. Fj is very friendly and helpful. He is the perfect example of what a sales representative should be like.. Thanks again Fj for the beautiful vehicle and experience. -Maria More

Buying A New Jeep FJ was really great in corresponding with me over email regarding the Jeep that I was interested in. I was going on vacation for 8 days and FJ was und FJ was really great in corresponding with me over email regarding the Jeep that I was interested in. I was going on vacation for 8 days and FJ was understanding and held it for me while I was gone (as it was a popular and in demand colour). I really appreciate you pulling a few strings to hold onto it for me! FJ was very personable throughout our conversations and when I came back in later in the week to sign paper work, he did a great job making me feel like an important customer. I will mention that there was some misinformation given to me about the Jeep but FJ was quick to rectify the situation and was really great in the conversation following that misunderstanding coming to fruition. My experience with the finance department was not as smooth. Though who I spoke with was very friendly, trying to make jokes and be personable, he did not seem to understand my needs and would not take no for an answer when it came to selling me extended warranty and service package options. I politely declined his offers twice but he kept on insisting I take it. Afterwards, my girlfriend commented on the fact that I looked physically uncomfortable during this conversation which I clearly was. It was getting late in the day and I felt like the only way I could get out of there was to say yes which I did. Though I understand it is the job of the finance department to talk about all of the different offers available, the customer should never feel physical uncomfortable with the conversation. Selling services and warranties should be a conversation on why they benefit that customer specifically and not through scare tactics of 10% per year service cost increases. Again, it was a friendly interaction overall and I am sure he had good intentions, but this is a transparent review of how it left me feeling. He did a good job in following up with me to ensure a good time for me to come back in and finish paper work. Also to note, Gilbert (I think his name was) who takes care of insurance was great! He was very personable and professional and took care of me quickly and diligently. More

Internet Sales Used Dodge 2018 Caravan A pleasant find in CarGurus that directed us to Columbia Chrysler. The email link/description of the vehicle regrettably did not match what was shown A pleasant find in CarGurus that directed us to Columbia Chrysler. The email link/description of the vehicle regrettably did not match what was shown or verbally described as, once we arrived. Jay was a pleasure to work with, he was very accommodating in covering the cost for floor mats and a replacement cover for a damaged USB port. We should have, however, asked for a demo of the navigation system which was ultimately missing. Would we go back, Yes. Lesson learned, go over every item from the ad. More

I’d have to say best experience ever at this dealership. Sales representative really focuses on the customers needs. Franklin Jay Harold i would like to give 10 stars if i can for doing everything he can to Sales representative really focuses on the customers needs. Franklin Jay Harold i would like to give 10 stars if i can for doing everything he can to accommodate my needs and wants. He is quick with updates and really friendly. I would have to say he did not just sell me a vehicle but he also sold me to a new dealership that i will stick too. More

We bought a car for $14000 and they charged us $32000 We bought a car for $14000 and they charged us $32000 when we asked about it they didn’t listened us and asked that you have signed for it they are We bought a car for $14000 and they charged us $32000 when we asked about it they didn’t listened us and asked that you have signed for it they are very rude and I saw 3 more customers came at the same day for almost same reason I request you plz think 10 times before buy car from them More

We bought a car for $14000 and they charged us $32000 when we asked about it they didn’t listened us and asked that you have signed for it they are very rude and I saw 3 more customers came at the same d when we asked about it they didn’t listened us and asked that you have signed for it they are very rude and I saw 3 more customers came at the same day for almost same reason I request you plz think 10 times before buy car from them More

Great place to purchase a car .Sales staff very attentive to your needs .Dustin was an exceptional salesman .Would buy again from this dealer. Drove from Penticton to see car and well worth the drive. to your needs .Dustin was an exceptional salesman .Would buy again from this dealer. Drove from Penticton to see car and well worth the drive. More

Thank you to Micheal chow and Luke gelech for the awesome service. This would be my 5th vehicle from this dealership. Every time I take my vehicle for service I seem come home with a new one. Lol. Cheers. service. This would be my 5th vehicle from this dealership. Every time I take my vehicle for service I seem come home with a new one. Lol. Cheers. More

Great Experience Excellent customer experience, great place to deal with. Frank was a pleasure to deal with and always was quick to follow up on every detail of the sa Excellent customer experience, great place to deal with. Frank was a pleasure to deal with and always was quick to follow up on every detail of the sale. More

Micheal was amazing. Even went and got me breakfast! Love my Jeep and can’t wait to refer my friends and family to Micheal. Thank you again! my Jeep and can’t wait to refer my friends and family to Micheal. Thank you again! More