Classic Honda

Thank you Vijay Thank you so much Vijay for helping and getting a car to New comers like us😃😃😃 great customer service. Delivered the car as pr Thank you so much Vijay for helping and getting a car to New comers like us😃😃😃 great customer service. Delivered the car as promised.😊y More

Service is simply poor at this dealership. Over the past 11 years I have purchased 3 Honda's from Classic Honda. Each time a great experience. The same cannot be said about the service departme Over the past 11 years I have purchased 3 Honda's from Classic Honda. Each time a great experience. The same cannot be said about the service department. The first Honda (an 08 Fit) came with some free service. I used that service for two free oil changes. The first and second visit was a nightmare. Arguing with the advisor about how the car was serviced each time. I was sent an email asked how my second service went (I didn't complain about the first service I wanted to give the service department a second chance). I responded to the email expressing my disappointment with the way I was treated by the service advisor. I noted that after two not great experiences I wasn't coming back, even though I still have free service. The Service Manager called me back and apologized, That was it were sorry, end of conversation. I purchased a second Honda (2015 Civic EX) and thought its been a few years I'll give the service department a new second chance. My mistake nothing had changed and I was greeted with terrible customer service while trying to check my car in for an oil change. At this point I decided to never service a car at Classic Honda again. 2018 new 2018 Civic Hathcback Sport (love my sales guy) 2019 recall notice comes out and I'm not forced to bring the car to Honda for service. The recall notice says the engine oil will be replaced free of charge. I call to book an appointment and, as I should have known I start to get the run around. First they only change a small percentage of oil and I will still have to pay to replace the oil. Also the wait time for the recall was a few weeks while parts were on back order. So today I decided to call Hinda Canada and inquire about whats covered under the recall. I was advised by Honda 3.2 litres of oil were covered ( the car hold 3.5 litres) Honda Canada Apologized and put me through to the service department to book an appointment. It's March 8, 2019. I was told I could have an appointment in May. needless to say I called Honda Canada back and have an appointment with Family Honda on Friday for the recall. If you expect decent customer service at the service department I suggest you look at taking your car to another dealership. Chris MacKay More

Excellent service from Vivek Bought a new car with Vivek Tank and was very pleased with the customer service. He went above and beyond to ensure he met all our requirements and we Bought a new car with Vivek Tank and was very pleased with the customer service. He went above and beyond to ensure he met all our requirements and we left very happy customers. More

Buyer beware I used to be a very loyal customer. I recommended many clients. I purchased a used vehicle (1st time ever) and they did not disclose that the vehicl I used to be a very loyal customer. I recommended many clients. I purchased a used vehicle (1st time ever) and they did not disclose that the vehicle was a fleet vehicle. There was damage underneath. Partially my fault for not doing a used car inquiry. Make sure if you are buying a used car from them you request a carfax, do a used car inquiry and take it to your mechanic. I will not be returning to this dealership...nor will I recommend it to others. More

Bad customer service and workmanship. Brought my car in for recall on air bags, ended up leaving with nonfunctioning air blower, took it back, tech had forgotten to reconnect the wire. L Brought my car in for recall on air bags, ended up leaving with nonfunctioning air blower, took it back, tech had forgotten to reconnect the wire. Left the dealership in a rush, only to realize that the vent cover is broken, greasey tool marks and damaged cloth has magically appeared. Took the car back to the dealership after welcoming a baby to our family. Dealership's response was that we didnt touch those things.......okay! Since then, speakers, camera, some dash lights started to work at their own pleasure. To this date I am still replacing fuses in the fusebox. So Classic honda gets 5 stars from me for S##T service. More

Great Service Walcot Thorney is an awesome car salesman. He is very professional and everyone at the dealership was very curtious and kind. Two thumbs up for Classi Walcot Thorney is an awesome car salesman. He is very professional and everyone at the dealership was very curtious and kind. Two thumbs up for Classic Honda at the Van Kirk location. More

Staff are careless unless it’s for a commotion Staff here do the bare minimum don’t care about the customers at all the attitude of the employees is sad. They just want to do there hours and go ver Staff here do the bare minimum don’t care about the customers at all the attitude of the employees is sad. They just want to do there hours and go very unorganized More

Sold a car that had an issue and won’t fix it A 2015 Dodge Challenger was bought here in September, soon after getting it the tail lights stared to act up clearly an electrical issue called deal A 2015 Dodge Challenger was bought here in September, soon after getting it the tail lights stared to act up clearly an electrical issue called dealer and of course it wasn’t taken care of and now they want $1350 to fix it. I highly recommend NOT buying a car here. I will be calling mto as there’s NO way this pasted an honest safety and this dealer refused to fix the issue. The sales man is NOTHING but an ignorant Human. I will not stop until this car is fixed the way it should have came to me . not to mention I live 3 hours from this dealer so trips back and forth are not easy Shop at another dealer folks these guys are not honest and don’t care to fix what isn’t right. I will plaster this all over the place until my car is fixed More

Oil change. I made an appointment to change the oil for my Honda crv. They over booked and so many vehicles were waiting in the line. So what is the use of making I made an appointment to change the oil for my Honda crv. They over booked and so many vehicles were waiting in the line. So what is the use of making appointment.I waited more than 2 hours, and left the place without changing the oil. Extremely RUDE and uncooperative STAFT. I will never recommend anyone to go there. More

Second new car purchase This the second brand new Honda I have purchased. Our sales rep, Bali, assisted us both times. He was professional, well informed, and very friendly. This the second brand new Honda I have purchased. Our sales rep, Bali, assisted us both times. He was professional, well informed, and very friendly. He explained our options thoroughly and allowed us to make a decision pressure free. We highly recommend him! More