Civic Motors Honda

In brief, went to change oil, left shop with a loose bolt of front caliper after shop did a ‘Type B’ and a ‘Type 4’ maintenance to my car. Both bolts of front wheel passenger side caliper were loose (too loo of front caliper after shop did a ‘Type B’ and a ‘Type 4’ maintenance to my car. Both bolts of front wheel passenger side caliper were loose (too loose). According to the service manager 'a loose caliper' is not dangerous (!!!). So, bad quality of work, unprofessional answer. May 21, 2012: booked an appointment for oil change. May 24, early morning took the car to ‘Civic Motors’ for an oil change. Before 8:00 am, service advisor suggested to do service type ‘B’ (Cost around $140). I accepted. Around 9:00 am, someone from ‘Civic Motors’ called and based on the mileage suggested to do a type 4 maintenance (cost around $350). I thought a type 4 maintenance would cover type B (total cost would be $350), wrong assumption. around 4:00 PM, went to ‘Civic Motors’ to get the car, and paid ‘TOTAL INVOICE $572.37’. Wow, I went to change an oil and finished with $572. As I said my bad, shouldn’t assume and I should ask. Drove the car to home. Minor noise, assumed, it could be because of bumpy road (again wrong, shouldn’t assume, should go back to shop immediately). After driving couple of kilometers, noise increased. At that time, we were certain, there is a problem with the front wheel passenger side. Stopped the car and left it at secure place. At night we brought the car back home, noise got worst. May 25, 2012: early morning, drove the car to a local shop and asked mechanic to look to that (before I disturb ‘Civic Motors’ service center). What I saw was, both bolts of caliper were loose. The local mechanic tied it with fingers (too loose) and with tools. After couple of hours, called ‘Civic Motors’: 1) Requested to talk to service manager, put on hold, he was in a meeting, I explained to service advisor what for I went there, how much I paid at the end and the noise issue and the reason of the noise (found by a local shop), she put me on hold to check with technician. After 2 or 3 min, she was back to phone and explained what technician told her: ‘when I finished the work everything was good’. Wow, nice answer from ‘Civic Motors’ (a Honda dealership). She added that sometimes this happens; and I asked if this has happened before to others and the answer was ‘no it happened to you’. I asked again if I can talk to service manager, the answer was no, he is in a meeting. I asked if the answer from technician is the final answer of ‘Civic Motors’ and she confirmed. Called Honda head office: Customer Relations Toll Free: 1-888-9-HONDA-9 (1-888-946-6329) They said: this is a workman issue and I need to talk to service manager of ‘Civic Motors’, They can’t help even if I do not get any answer from dealership. I mentioned that I will open a case with BBB if I do not get proper answer. Called back ‘Civic Motors’, requested to talk to service manager, this time after a min, he answered: I started to explain, he stopped me and explained that he has already been told the story. His answer in brief: Time to time this happens, sorry; technicians forget to tie enough. But it was not dangerous you still had breaks. I was expecting more clarification but, nothing else, the answer was it. Now questions: 1) Was this only thing not done properly? 2) If a loose caliper of the front wheel is not dangerous (= no safety issue), would this car pass safety check at Civic Motors? if I would go there with loose caliper and request safety check certificate (while one of the most important items of the safety check is break) would this manager issue a certificate for me. However, because I could not remember detail of all conversations, what I have quoted here from civic motors, all are not exact. To make sure I am referring to exact conversation, I called them and requested audio file or transcript of our conversations. The answer was "we don’t record the conversations". More

Negociating the price was a good experience. Service Negociating the price was a good experience. Service overall was excellent! Luis is a very friendly person and took time to explain the vehicule fea Negociating the price was a good experience. Service overall was excellent! Luis is a very friendly person and took time to explain the vehicule features. He knows the product and responds to all the questions. I greatly recommend Luis to anyone who is looking to purchase at that dealership as he was very professional and kind and honest to us. We are happy with our 2012 Honda Odyssey! More

My first visit to Civic Honda was to look at the 2012 Honda Pilot on a spring Saturday morning. Though it was quite busy, several of the sales staff still managed to stop and ask if we had any questions Honda Pilot on a spring Saturday morning. Though it was quite busy, several of the sales staff still managed to stop and ask if we had any questions without being too pushy. Len Schmidt accompanied us for a test drive and pleasantly answered all our questions. It felt more like having an old friend in the back seat than an actual car salesman. After getting home, I opted to use carsaver.ca to get find the best price from 3 local dealerships and that's when I first met Peter Kelly from Civic Motors Internet sales dept. Knowing the dealer cost of the vehicle thanks to carcostcanada.com, after including a reasonable profit for the dealership there was very little haggling and we quickly came to an agreement on the price. I don't know if I've ever had a more pleasant car buying experience. The bottom line is there were never any pushy sales tactics, just friendly staff going out of their way to make you feel welcome and comfortable. The experience was like night and day compared to my last vehicle purchase, which I would consider to be my worst car purchase experience, ever. I would recommend Civic Motors to anyone looking for a pleasant car shopping experience and fair prices. More

Great service, Chung and Maurice took their time to explain the features and finance details. It was a good experience. Thank you again Chung & Maurice! explain the features and finance details. It was a good experience. Thank you again Chung & Maurice! More

Overall Sales experience was superb. I bought 2 cars from him before, looking forward to get my third car from him this month. Thanks again, see you soon! him before, looking forward to get my third car from him this month. Thanks again, see you soon! More

Len was very attentive to what we were looking for. He arranged a second test drive for when our daughter was in town and gave us all the information we needed. We felt we got a very fair price for our t arranged a second test drive for when our daughter was in town and gave us all the information we needed. We felt we got a very fair price for our trade-in. More

Said has been wonderful to work with. He helped me get into my lease for a 2011 CRV. He has always been very helpful and quick to respond to any inquiries I had. I will continue to do business with CIVI into my lease for a 2011 CRV. He has always been very helpful and quick to respond to any inquiries I had. I will continue to do business with CIVIC MOTORS in Ottawa and Said. thanks More

I have dealt with this dealership since 2002 and have always found them to be honest, straight forward and responsive. Peter was very helpful as was Maurice. always found them to be honest, straight forward and responsive. Peter was very helpful as was Maurice. More

What can we say? Said Nagamy - our Salesperson - was absolutely awesome. It took us 3 years to finally decide on a vehicle. Thank God we were not paying him by the hour! We especially struggled recen absolutely awesome. It took us 3 years to finally decide on a vehicle. Thank God we were not paying him by the hour! We especially struggled recently, deciding between choosing the 2012 or 2011 CRV. Said was very patient and never pressed us into a decision throught the course of out purchasing effort. He laid out the facts and left the decision to us, providing us info we needed, including that information which was based on our relevant personal preferences, in order to make an informed decision. We chose the the 2011 CRV EXL-NAVI model and having driven it for a couple of days, we love it. It was the perfect choice for us. We are so thankful we had Said as our Salesperson; he is a true professional - knowledgeable, supportive, accurate, super friendly, etc. and a truly nice guy at the same time. We actually enjoyed the process because of his patience and good sense of humour. He was soooo pleasant. We stongly recommend him to anyone interested in purchasing a Honda product. Thanks Said - MUCH APPRECIATED! Maurice was great too, very personable, prompt and enjoyable to work with. He was lucky, he only had to deal with us as a Business Manager to complete the deal! He was so prepared and professional that we were completed in very short order. We would have enjoyed spending more time with him as he has a great sense of humour. Professional and fun - our cup of tea!! More

Service overall was very good. Leonard takes time to Service overall was very good. Leonard takes time to explain the vehicule features. He knows is product and respond to all questions. He is very he Service overall was very good. Leonard takes time to explain the vehicule features. He knows is product and respond to all questions. He is very helpful in the sale process. Negociating the price was a good experience. Thanks Len for your assistance More