Charlesglen Toyota - Service Centre

Service Has Fallen I am a long time customer with Charlesglen. Many members of my family have bought new cars from this dealership including myself. My past experiences I am a long time customer with Charlesglen. Many members of my family have bought new cars from this dealership including myself. My past experiences have been positive and I was happy to recommend this dealership to friends and family. I don't think I will now. A bit ago, I took my Carolla in for servicing (the car was originally bought from Charlesglen by my father-in-law in 2006). As I was driving home I noticed that the clock in the dash was not secure. Knowing that soon I would be bringing in my new 2018 Carolla (also bought at Charlesglen) for a cargo liner, I thought I would make my appointment then to have them resecure the clock. When it was time to bring in the new Carolla, I made an appointment as they were installing the cargo liner. Everything seemed good. I brought the old Carolla in for the appointment, checked in, and sat down waiting for the job to be done. Unfortunately, the manager/advisor came out and informed me that they would not do the job; that they would not fix what they had broken. She told me that where they opened my dash originally was not where the clock is. I obviously don't know what part of the dash was actually opened up when my car was originally serviced because I wasn't there. All I know is the clock was fine before the service, it was not after the service, and that I didn't open up the dash myself. Of course, I could not prove this to be true, how could I? However, the manager/advisor could not prove that this did not happen either. So, it follows that she assumes, without evidence, that I was mistaken or lying. It is a bit insulting that she would assume that I could be mistaken about something like this. And, it is very insulting if she assumes that I am lying. Particularly since she has no reason to think this of me. This is not good customer service. She provided no evidence that this did not happen and I, likewise, did not provide any evidence that it did happen. So, she simply jumps to the conclusion that I am kinda dumb or dishonest (I'm assuming to save a buck for the company). To add to this poor experience, the manager tells me that I won't be charged for the "work" that they did. So, am I supposed to be grateful that I am not being charged for them not fixing what they broke? Geez, thanks. My family has been loyal customers to Charlesglen for over a decade and it was disappointing to be treated like I was either daft or dishonest. It was also disappointing that they refused to own up to what they did. I will probably go back to keep my new Carolla serviced based on past positive experience. However, if this poor customer service continues, I will drive further to get the work done. I am planning to buy a new Tacoma in the next few years but I doubt it will be at Charleglen. More

Venza Turn Signal "Rattle Sound" The service I got from the moment I walked in, attempted to buy a part I thought I needed, to the shuttle service and till the second I left was nothi The service I got from the moment I walked in, attempted to buy a part I thought I needed, to the shuttle service and till the second I left was nothing but excellent. Not to forget my initial email part inquiry. I thank the team for going above and beyond. I have picked up my car and will observe if this TSB has been put to sleep :) Special shout-out to JP and Colin. Thanks all! C.U More

Great place. Awesome service! Had my oil changed at Charlesglen Toyota recently. Right from the start it was a great experience. From the Drive-in service bay to the quick and warm Had my oil changed at Charlesglen Toyota recently. Right from the start it was a great experience. From the Drive-in service bay to the quick and warm greeting at the service desk, I felt like I was right at home. They knew I was there to wait and offered a nice seat in the customer lounge while I waited. They were 25 minutes ahead of schedule on my service, and quickly found me to get me on my way. The price was fair for the work done on my vehicle, and I would like to give a big shout out to Pam and her team for getting it done! Thank you! More

Thanks Charlesglen Exceptional service experience. Dan Wilson is simply one of the most professional, friendly, and customer focussed service reps I have encountered in Exceptional service experience. Dan Wilson is simply one of the most professional, friendly, and customer focussed service reps I have encountered in many years. Thanks Dan! More