Charlesglen Toyota

Excellent client experience and transparency. Could be more fair on trade in value. Sold car to a smaller dealership at a better price. Worked with me and offered a great price on a showroom floor model. more fair on trade in value. Sold car to a smaller dealership at a better price. Worked with me and offered a great price on a showroom floor model. Charlesglen membership program for servicing vehicles keeps me coming back for more. This is my second Toyota purchased at Charlesglen and I couldn't be happier! More

We bought a 2013 Venza. Our salesperson, Harris, was outstanding! He was knowledgable about the product, answered all of our questions, did not pressure us, and presented options to better suit our need outstanding! He was knowledgable about the product, answered all of our questions, did not pressure us, and presented options to better suit our needs both vehicle and budget wise. Harris was professional and supportive, an extremely hard working excellent salesperson! In finance, Tyler (Finance Manager) identified options, listened to our needs, described various packages, and put together an options package that covered everything we thought important at a reasonable price. When we picked up our vehicle, Jim (Delivery Coordinator) combined humour and useful information that included the breaking in period, he paired our smartphones, demonstrated various ways to lock and unlock the vehicle (yes there was more than one!), identified important info such as the contact number for Toyota warranty, and highlighted key areas in the owners manual (e.g, meaning of various warning lights). We had previous experience with the service department which was always A+ an extremely important consideration when buying a vehicle! Now we experienced the sales department and can say that from start to finish it was an enjoyable buying experience! Thank you! More

I recently leased my fourth Matrix from Charlesglen. As in previous situations my Sales Advisor, James Calero was awesome. From the moment I enter this Dealership I feel welcomed and cared for. I had just in previous situations my Sales Advisor, James Calero was awesome. From the moment I enter this Dealership I feel welcomed and cared for. I had just come through a terrible car accident in which my Matrix of only 15 months was wrecked beyond repair. My previous 2009 Matrix was stolen within 15 months of purchase. I cannot express in words how impacted I was by the kindness, compassion and customer care I received from every member of the Sales Team. James as always took great care over and above my expectations to ensure I was able to replace my beloved Matrix with another one of the same S series and model and a 5 speed. James not only sold me on the (color) white car I didn't think I wanted he also convinced me to get behind the wheel and test drive the vehicle (in a quiet safe location), as my accident was still very fresh and I was feeling fragile and little hypervigilant. I then received the utmost care and treatment from the rest of their team of professionals, from Bonnie the Finance Manager, Ryan, Leasing Manager, Jim (Vehicle Delivery Advisor) and James Calero, my Salesman. Thank you Charlesglen Team. You are all awesome! More

From start till end every body dealt with us excellently. The result, we purchased our new Highlander Hybrid LTD, from them. Thanks and best regards to all. The result, we purchased our new Highlander Hybrid LTD, from them. Thanks and best regards to all. More

Harris Kok is extremely friendly, easy to deal with, and most of all fair and honest. He isn't a pushy salesperson, he speaks to you, and always gives you time to think or talk over with your spouse before most of all fair and honest. He isn't a pushy salesperson, he speaks to you, and always gives you time to think or talk over with your spouse before making a major purchase. Service team is extremely helpful, and I never feel like I'm getting ripped off. I usually deal with Pam, and she's fun, caring, and most importantly, honest. More

Sales experience here was great, no pressure at all and easy to deal with them. I bought two used 4Runners from them, both in excellent condition and well serviced. After sales support is tremendous, their easy to deal with them. I bought two used 4Runners from them, both in excellent condition and well serviced. After sales support is tremendous, their service department is the best that I have experienced and would thoroughly recommend this dealership to anyone. More

It was a wonderful experience dealing with the 'professionals' at CharlesGlen Toyota. I would surely recommend this dealer to my friends. They are friendly and very knowledgeable. Keep it up! 'professionals' at CharlesGlen Toyota. I would surely recommend this dealer to my friends. They are friendly and very knowledgeable. Keep it up! More

I received outstanding service at Charlesglen Toyota. My I received outstanding service at Charlesglen Toyota. My rep was very informed about the options and features. He was also quite willing to help me e I received outstanding service at Charlesglen Toyota. My rep was very informed about the options and features. He was also quite willing to help me evaluate alternatives. I would highly recommend this branch. More

We had an outstanding sales experience at Charlesglen Toyota. Our salesman Harris was very informative and showed us all of the features of the car we bought, including new safety innovations. Jason in f Toyota. Our salesman Harris was very informative and showed us all of the features of the car we bought, including new safety innovations. Jason in finance was friendly and made our experience a positive one. When we picked up our new Rav Mark spent a great deal of time going over the car with us so that we felt comfortable with all of its features, and he was friendly and knowledgeable as well. Overall a great experience! More

I have had a great time dealing with the people at Charlesglen Toyota. All the people there from the managers to the sales reps are pleasant to deal with. I have dealt with a different Toyota dealer i Charlesglen Toyota. All the people there from the managers to the sales reps are pleasant to deal with. I have dealt with a different Toyota dealer in the city before I went to Charlesglen Toyota and it is like day and night! The other dealer was sort of shady! Never gave me straight answers about prices and just wanted to get my deposit and they refused to return it. I dealt with a gentleman with the name Juan Becerra who was AMAZING. He is very professional and knowledgeable about his cars. He answered all my questions about my new 2013 RAV4 Limited in details and was very patient with me. The thing that I appreciated the most is the fact that he was not pushy at all. He was actually the first car sales rep that didn't keep bugging me about putting a deposit down. He made the car sell itself. The other thing that I appreciated is his honesty and advice. I would defiantly recommend dealing with him. IF YOU ARE BUYING A TOYOTA, GO TO CHARLESGLEN. They are great. More