Charlesglen Toyota

My oldest Toyota was having problems. 2005 Echo Our old 2005 Echo has 225,000 Kilo. on it and it began idling rough. I made an appointment for service and brought it in to Charlesglen Service. Work Our old 2005 Echo has 225,000 Kilo. on it and it began idling rough. I made an appointment for service and brought it in to Charlesglen Service. Work order was generated by a very pleasing Service Writer Pamela Janzen Ishaq. With the best efforts of the Technician all of the possibilities and steps were taken other than replacing an expensive part. Very worth the gamble in my books since I am unemployed . Pamela advised me to keep an eye on Echo for the return of the problem. Good heads up, the problem returned the next day. I phoned Pamela and she went into action finding the parts required for the final repair to fix the problem. She also had an appointment made for me to return on a convenient day for myself. We all know that in a perfect World we would like things repaired first time around. In this case Pamela took into account that just an adjustment might fix the problem. I very much appreciated this action by the Technician and Pamela. You made your best efforts to try and save me some money. Much Appreciated. Even returning to put this problem to rest I am very happy we tried this action first. I will always put my faith in Charlesglen Service. A large Thank You to the Shuttle Service too. More

Enjoyable Stress Free Experience Hala Saaid, our salesperson, was very helpful and patient with us. She listened well and made very good suggestions. At no time did we feel pressured Hala Saaid, our salesperson, was very helpful and patient with us. She listened well and made very good suggestions. At no time did we feel pressured in any way. When we decided to purchase, all the paperwork was done in an efficient timely manner and our endless questions were very thoroughly answered by all involved. Finally, Mark Peters did a great job on delivery day explaining all the intricacies of our new vehicle. We left feeling confident about our purchase from both an emotional and financial point of view. We would highly recommend Charlesglen to anyone shopping for a vehicle. More

Awesome Customer Service I walked into this dealership not knowing what to expect. I had a great group of people that helped me out. James Courtright, Phil Dao, and Katharine I walked into this dealership not knowing what to expect. I had a great group of people that helped me out. James Courtright, Phil Dao, and Katharine Toyne. Id definitely recommend this team. They stayed within my budget and looked after everything i was looking for in a vehicle. I got to drive my dream truck off the lot! More

Very pleasant experience! We had excellent service, and the three people we dealt with were all very pleasant and helpful. Jim was hilarious .. loved him! Buying the Toyota w We had excellent service, and the three people we dealt with were all very pleasant and helpful. Jim was hilarious .. loved him! Buying the Toyota was a good experience. More

Very good buying experience. The staff at Charlesglen is Awesome. Mark and Phil were great to deal with.They understood my needs and budget and got me a great deal. I am very The staff at Charlesglen is Awesome. Mark and Phil were great to deal with.They understood my needs and budget and got me a great deal. I am very pleased with my purchase and feel that my best interest was always the priority. Would and will recommend Charlesglen to others based on my experience. Great dealer. More

Quick, Thorough Customer Service Dan Wilson stepped up and did some problem solving. The cover on my driver's side visor mirror kept slipping. Without conventional use of a screwdrive Dan Wilson stepped up and did some problem solving. The cover on my driver's side visor mirror kept slipping. Without conventional use of a screwdriver or specialized key, Dan Wilson managed to dislodge the faulty cover. This allowed me to use the mirror without having to use my hand to hold it up. Thanks Dan! More

Wonderful Experience Professional and friendly people, cannot say enough good things about Andrew, Phil, Jim, and Ashley, they really took care of us and made it fun! J Professional and friendly people, cannot say enough good things about Andrew, Phil, Jim, and Ashley, they really took care of us and made it fun! Jim was really funny and explained all the working parts of our car on delivery. Everyone went out of their way to make our experience as easy, painless and fun as possible. It was a real pleasure dealing with all of them. More

Friendly and helpful. Excellent customer service from Mark Stacey and Kerri Hope. Jim was funny and knowledgeable in delivering the vehicle and it's parts and funtion. Lins Excellent customer service from Mark Stacey and Kerri Hope. Jim was funny and knowledgeable in delivering the vehicle and it's parts and funtion. Linsay William was very friendly and nice. More

Great experience I found them very professional, very friendly, open and honest. My sales advisor, Hala, worked very hard to ensure all my questions were answered. Th I found them very professional, very friendly, open and honest. My sales advisor, Hala, worked very hard to ensure all my questions were answered. Their service is great and they value their customers. More

Fantastic experience, everyone we dealt with was great! Our salesman Wil was very friendly and honest. He worked very hard to get us into vehicles that fit our needs and our budget. Jim was excellent when I Our salesman Wil was very friendly and honest. He worked very hard to get us into vehicles that fit our needs and our budget. Jim was excellent when I came to pick up the vehicle, he was very thorough in explaining everything in the vehicle so nothing was overlooked. More