Charlesglen Toyota

Wonderful experience Very happy with the quick and great customer service from everyone we dealt with at Charlesglen Toyota. We would recommend going to this dealer for a Very happy with the quick and great customer service from everyone we dealt with at Charlesglen Toyota. We would recommend going to this dealer for any vehicle you are looking for :) More

Extraordinary experience! We are extremely happy with our Toyota Rav 4 purchase thru Charlesglen Toyota! Very friendyl staff from the floor sales people to sales manager,fina We are extremely happy with our Toyota Rav 4 purchase thru Charlesglen Toyota! Very friendyl staff from the floor sales people to sales manager,finance manager and delivery coordinator. More

Fantastic service on all fronts I knew what I wanted when I got to Charlesglen, however the service was still exceptional. I visited 6 other dealers and didn't get the same level of I knew what I wanted when I got to Charlesglen, however the service was still exceptional. I visited 6 other dealers and didn't get the same level of quality anywhere else. Garnett (my sales person) was professional and had enthusiasm for his product; at other places it was so obvious they were just after my dollars, and quickly got frustrated at my desire to physically see and inspect vehicles, not just plug the "specs" I wanted into a computer and have it spit out "the car for me". At Charlesglen, they let me see the vehicle immediately, ask my copious questions, and not pressure me to purchase. They followed this up post purchase with amazing service when my phone caused some difficulties with the bluetooth. Their phones were connecting no problem but mine wasn't; they spent over 1.5 hours with different people including the manager trying to fix the problem, then stated they will cover any costs to make sure it's done properly. I'm impressed. I will definitely go back. More

Pleasant experience Found everyone helpful, fair and professional. We have not had reason to date, to evaluate the service department, but all experiences throughout the Found everyone helpful, fair and professional. We have not had reason to date, to evaluate the service department, but all experiences throughout the purchase suggest that it will also be a professional relationship. More

Everyone was so professional and helpful I gave a 5 star review because everyone was very accommodating and answered all my questions. My car was ready for me on the date requested. The only I gave a 5 star review because everyone was very accommodating and answered all my questions. My car was ready for me on the date requested. The only thing missing was the brownies for Jim, next time ;) The financing team was fast and did a thorough job. More

Dan Wilson is a Charlesglen Gem Prior to my service appointment this week, I have been unimpressed with Charlesglen Toyota's service staff. When picking up on several occasions I was Prior to my service appointment this week, I have been unimpressed with Charlesglen Toyota's service staff. When picking up on several occasions I was the only person in line, yet invisible to the three people at their computers, heads down and too busy to greet me. On other occasions, the service was brusque and impersonal, reducing my desire to return. This week I had my Rav 4 in because of some mechanical issues, and was lucky enough to be contacted by Dan Wilson. He was friendly, professional, and listened to my concerns. He explained the glitches discovered in my vehicle and was clear and helpful in explaining the costs associated with repairing them. He treated me like a customer who mattered.When it looked like my car would have to stay overnight, Dan offered me a car, as my next day was jammed full and I needed a vehicle. As it turned out, my vehicle was ready to go the same day. It was a true pleasure working with Dan. He has made me willing to perhaps return to the dealership for oil changes and other services I was having done elsewhere. You have a real gem in Dan Wilson! More

amazing sales and delievery service I'm so happy to have a chance to express my sincere gratitude to Harris Kok and Jim McAlorum, who served us yesterday and today. It is such a differen I'm so happy to have a chance to express my sincere gratitude to Harris Kok and Jim McAlorum, who served us yesterday and today. It is such a difference with our previous experience 3 years ago...Both guys were so welcoming and attentive to our needs. They explained everything in such a clear and positive way. We had a great time with them! Lots of fun! I would definitely recommend this dealership to everyone. Thank you so much!!! It's more than EXCELLENT service! More

Buying a new Prius C Since I have owned Toyota cars for the past 30 years, when it came time to buy a new car for my wife, we chose to deal with this dealership where I bo Since I have owned Toyota cars for the past 30 years, when it came time to buy a new car for my wife, we chose to deal with this dealership where I bought a RAV 4 8 years ago. We were met by Tyler Medland who was extremely friendly and showed us the Prius C which we were thinking about buying. We did a test drive in one of the ones available that day and after deciding that it was the car we wanted, Tyler walked us through the paperwork. The General Manager ,Tim Beach came to meet us and congratulated us on our new purchase. All very friendly. Then we met Phil Dao , we went over the financing with him and other details. Since we chose the Electric Lime Metallic colour, we were informed that we would have to wait a few weeks for the car... No big problem , it turned out to be less than 4 weeks as we also had the seat changed from black leather to tan colour. When we came to pick up our car, we met again with Tyler who was is very cheerful self also with Phil Dao who after going over the final paperwork,put us with Dan Wilson the Service advisor who took us downstairs to see the car . It looked amazing , the colour was great and our tan leather seats were a great match with the outside Electric Lime Metallic colour . Dan took a picture for us and then explained the features of the car and hooked up our cell phone into the system . Dan was extremely helpful and it was greatly appreciated. Overall our experience was enjoyable and we have another great Toyota car in the family. Job very well done by all the people we met. More

Overall a good shopping experience Set up a test drive appointment online. Tyler made a little YouTube video introducing himself and the vehicle I was interested in. Tyler was knowledge Set up a test drive appointment online. Tyler made a little YouTube video introducing himself and the vehicle I was interested in. Tyler was knowledgeable about vehicle and went through features before test drive. After test drive went back and forth on price and ended up purchasing. This is the 2nd used vehicle I have bought from Charlesglen Toyota and would buy from them again. After sales service was required and everything was checked/repaired quickly. Recommended to anyone. Check them out. More

Friendly and Professional I received a phone call from Stephen Chan in regards to my 2009 Camry hybrid that I had purchased from the dealership in 2012. He was inquiring if I h I received a phone call from Stephen Chan in regards to my 2009 Camry hybrid that I had purchased from the dealership in 2012. He was inquiring if I had given any thought to trading in my car in order to upgrade to a newer model. I went online to Toyota's website and reviewed the 2016 Rav 4 Hybrid and was very impressed with the results so I worked with Stephen to arrange a visit and review the SUV. All the staff, especially Steven was very patient and courteous and was able to meet me needs financially while still getting me into the car I wanted. Thank you all for a great experience. Charlsglen has made me a lifetime buyer from their dealership! More