Charlesglen Toyota

Consistent, honest Mike Loritz was recommended to me by a friend. From the get go Mike communicated openly and honestly. He was consistent, enthusiastic, exercised gre Mike Loritz was recommended to me by a friend. From the get go Mike communicated openly and honestly. He was consistent, enthusiastic, exercised great judgment and very conscientious This was the very first vehicle I have ever purchased from a dealership and it was an absolutely fantastic experience. My financing was anything but straight forward and they made it all look seamless. Wes Simpson was very caring and considerate. Paddy Phelen was hardworking, patient and has great instinct. More

The perfect car buying experience We made an appointment to visit Charlesglen based on its positive reputation. They really lived up to expectations. Working with Joey Jacob was a plea We made an appointment to visit Charlesglen based on its positive reputation. They really lived up to expectations. Working with Joey Jacob was a pleasure. He's customer focused and wants to share his knowledge to ensure you purchase the perfect vehicle. Joey is easy to deal with and even made negotiations fun. He also went the extra mile by ensuring the vehicle we wanted was ready for a test drive and parked in a VIP spot. Alex in Finance was precise and friendly. He's also more focused on adding value to your purchase rather than being pushy. We picked up our car and it was ready as ordered and in perfect condition. Charlesglen was so good it surprised us. Even the restaurant food offered in house was high quality. If you genuinely want an honest car buying experience shop here. It might be the best dealership in the city. More

outstanding!! This was my first experience purchasing a Toyota... what a beautiful dealership , Very professional and organized !! Great experience !! LOVE LOVE my This was my first experience purchasing a Toyota... what a beautiful dealership , Very professional and organized !! Great experience !! LOVE LOVE my new Rav 4!! Big thanks to Mitch and Jim!!👍 More

Very helpful parts man I have dealt with Kenny Thai and he is a very caring and helpful employee!! Every time that I have ordered something from a driver side mirror or just I have dealt with Kenny Thai and he is a very caring and helpful employee!! Every time that I have ordered something from a driver side mirror or just a simple piece bezel for a door handle or when my sons wife lost the keys to his tundra Kenny came to the rescue and handled everything. He just had to sit back and wait for the phone call that his truck was ready for pick up, Kenny is very helpful and knows what customer service is all about, i would highly recommend Kenny to anyone who needs Toyota parts or service ******** More

Car Sales I really enjoyed doing business with Charlesglen Toyota. All of the Employees I dealt with were very friendly and professional. I would highly recomme I really enjoyed doing business with Charlesglen Toyota. All of the Employees I dealt with were very friendly and professional. I would highly recommend them to anyone I know who may be interested in buying a vehicle. More

Purchase of new Toyota 4runner The car that I purchased was 4runner. It was a great experience. Driving a 4runner for the first time was not easy my first long drive my whole body The car that I purchased was 4runner. It was a great experience. Driving a 4runner for the first time was not easy my first long drive my whole body was sore but Im loving it now. I find it safe and secure to drive. More

Failure to complete requested maintenance: I brought three items to the attention of the service department. Two were completed but the third was not. A cable is still hanging loose beneath the I brought three items to the attention of the service department. Two were completed but the third was not. A cable is still hanging loose beneath the steering wheel. Why? What does this cable do? Why is it disconnected? More

Waiting for My Car Finding that service advisor Alex Whyte was with a customer after having been notified that my vehicle was ready, I stood and waited and was beginning Finding that service advisor Alex Whyte was with a customer after having been notified that my vehicle was ready, I stood and waited and was beginning to feel impatient when to my relief, Mark Mcqueen stepped up to assist and complete the final paper work for the release of my car. "Going the extra mile" is always appreciated when extended voluntarily (as did. M. McQueen) and can make a visit to your service department easy and pleasant. More

Tacoma test drive I was shopping for a Tacoma, and I'm still interested in getting one in the future. Right now isn't the right time for me financially. Sean is incr I was shopping for a Tacoma, and I'm still interested in getting one in the future. Right now isn't the right time for me financially. Sean is incredibly hospitable and passionate about Toyota products. He's loyal to the dealership and represents it well. His follow ups were always friendly and I would refer him to anyone looking for a Toyota. Sean took care of me for the most part, however I did do 1 test drive with Garnet. Garnet was very knowledgeable on the product and was able to answer several of my questions in regard to towing capacities. More