Carter Honda

Exceptional Experience with Everyone at Carter Honda. Thanks I spent over 4 weeks deciding on which SUV and brand to buy. I visited 10+ dealerships in the Vancouver area (four different Honda dealers) spending a I spent over 4 weeks deciding on which SUV and brand to buy. I visited 10+ dealerships in the Vancouver area (four different Honda dealers) spending a lot of my time talking with salespeople (product specialists) and comparing various brands -- I ended up in the same place where I started -- Carter Honda. It was quite a circuitous process, but after all of my researching and comparisons I genuinely felt that the 2019 Honda CRV was the best fit for my life and for the overall value. It wasn't just about getting the CRV at a fair price -- which I did. In many ways, what was equally as important as the price was in how I was treated by everyone at Carter Honda. I can truly say that it was an exceptional experience -- and by the way, I hate the car buying experience. I don't consider it fun, but somehow everyone I dealt with at Carter made it a painless process. First and foremost, it came down to the quality of the people who work there. It felt like everyone was working together as a team; all very friendly and happy to answer questions with pressuring a sale. It was more like buying from a family owned business rather than a big corporation. Personally, I value the entire experience, not simply the price of the vehicle, which again, was a very fair price. Daren was my main person of contact, who responded to all of my emails and phone calls over a period of weeks. He was fantastic to deal with. I should also admit that I'm not the easiest customer to deal with either, so he gets extra credit for his patience and responsiveness. Thank-you for that. Much appreciated. But even beyond that, Chelsey, who handled the financing aspect of it, was great to deal with and helpful in informing me about additional products that I hadn't really considered prior to buying the car. She was a breeze to deal with and managed to get the deal through even though my credit was not optimal at the time. Alan, was also very helpful in educating me about the CRV on the day of pick-up, walking me through all of the various features of the vehicle -- which was helpful because I was coming from a 2004 Pontiac Vibe, with absolutely no modern technology. Let's just say cars have advanced a lot in the past 15 years. Either way, Alan's overview was helpful. I never write reviews, but in this case I felt that the least I could do is share my honest experience in the hope that others will visit Carter Honda and give them a chance to earn their business. Thank-you so much for making buying a new SUV as easy as can be. And by the way, love the CRV. Thanks everyone! I will add this : For other dealers and brands in the Vancouver area : You can learn a lot from Carter Honda. I wasn’t too impressed with the quality of service from other dealerships. My advice to other dealers : Value your customers from the moment they walk on to your premises. You never know who will buy and if you treat them well, and they decide on your brand, then they will very likely buy from you. I’m loyal by nature and I was happy to buy from Carter Honda. It’s not just about the best price. More

Great service I've been bringing my Civic in for service for the last 10 years, and it's always been excellent. Great people and great work! I've been bringing my Civic in for service for the last 10 years, and it's always been excellent. Great people and great work! More

Very Happy as Usual I have complete faith in Bill and trust his service. I wanted a check before I take my car on a road trip next week. I am confident my car is ready fo I have complete faith in Bill and trust his service. I wanted a check before I take my car on a road trip next week. I am confident my car is ready fo the road! More

Wonderful and friendly service . Quick repair as it was for Honda recall. Shuttle service by Marcello was great - very friendly and quick to pick us up. Greatly appreciated. . Quick repair as it was for Honda recall. Shuttle service by Marcello was great - very friendly and quick to pick us up. Greatly appreciated. More

issue with hatch Brought car in as I couldn’t open up back door. They didn’t have the part but they were able to fix it for the time being. I was expecting to be witho Brought car in as I couldn’t open up back door. They didn’t have the part but they were able to fix it for the time being. I was expecting to be without car for several days but i got it back the same day, I also received voucher for free car wash. More

Always terrific! Bill Glavis has always been amazingly attentive (and continues to be) for my Honda Odyssey's service needs. My vehicle was ready on-time, even with t Bill Glavis has always been amazingly attentive (and continues to be) for my Honda Odyssey's service needs. My vehicle was ready on-time, even with the "extra" service (a note that Bill made during my last service, that my rear brakes would need future attention). Thank you! More

Excellent service, efficient, good info. Helpful information about timely service to keep my good Honda Odyssey running hopefully many more years. Gave useful pro and con info without pressu Helpful information about timely service to keep my good Honda Odyssey running hopefully many more years. Gave useful pro and con info without pressure on engine-related service. Always have experienced friendly and very high quality service. More

Excellent Thanks for the great service! Car was ready on time, advisor was professional, we received a call after inspection to confirm the work that was to be Thanks for the great service! Car was ready on time, advisor was professional, we received a call after inspection to confirm the work that was to be done. Excellent More

service center with Bill Glavas bill is always very helpful with what items should be attended to and considered for future service. Estimates and scheduled completion times are acc bill is always very helpful with what items should be attended to and considered for future service. Estimates and scheduled completion times are accurate. My motoring experience is worry-free. Thanks More

Friendly The staff were friendly and helpful as I had a new side mirror installed. There are lots of nice venues nearby to visit while I waited. The staff were friendly and helpful as I had a new side mirror installed. There are lots of nice venues nearby to visit while I waited. More