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Carter GM

Burnaby, BC

4.6
114 Reviews
Call Dealership (604) 291-2266
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4550 Lougheed Hwy

Burnaby, BC

V5C 3Z5

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114 Reviews of Carter GM

February 10, 2026

Great service, knowledgeable and Larry Wong is extremely polite and professional. Monique that took care of me as Larry day off was EXCEPTIONAL!!! More

by gordon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daryl mechanic. Knows his stuff.
Report | Print
Feb 11, 2026 -

Carter GM responded

Thank you so much for the wonderful feedback, Gordon. We’re thrilled to hear you had a great experience with Larry Wong and Monique. Larry’s professionalism and Monique’s dedication truly reflect the level of care we strive to deliver every day. We’ll be sure to share your kind words with both of them. We appreciate your trust and look forward to serving you again! Sincerely, Brian Mitchell (General Manager).

February 09, 2026

They leave out stuff when quoting so be prepared for higher invoices. Great service otherwise. More

by Aaron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen M
Report | Print
Feb 11, 2026 -

Carter GM responded

Thank you for your honest feedback, Aaron. We’re glad to hear you felt the service itself was great. Transparent communication is very important to us, and we’d welcome the opportunity to review your experience and ensure everything was properly explained. Please feel free to reach out to us directly so we can make it right. Respectfully, Brian Mitchell (General Manager).

February 08, 2026

My car was towed in, they perfectly diagnosed the problem and fixed it in a day. Great job. More

by Krisxt4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad ----service advisor
Report | Print
Feb 11, 2026 -

Carter GM responded

Thank you for sharing your experience, Kris. We’re glad we were able to quickly diagnose the issue and get you back on the road within a day. Our team works hard to provide accurate diagnostics and efficient repairs, especially in unexpected situations like a tow-in. We appreciate your trust and your kind words! Sincerely, Brian Mitchell (General Manager).

February 08, 2026

Larry Wong and his team always go above and beyond with their extraordinary service. I would highly recommend this dealership for anyone who needs their vehicle serviced. More

by Papa K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Wong
Report | Print
Feb 11, 2026 -

Carter GM responded

Thank you very much for the recommendation. Larry Wong and the entire team will be thrilled to hear your feedback. Going above and beyond is exactly what we strive for, and we truly appreciate you recognizing their efforts. Thank you for your continued trust in us for your vehicle servicing needs. Respectfully, Brian Mitchell (General Manager).

February 08, 2026

Quick service. They are efficient in dealing with customers I love my vehicle and they look after my needs!!! More

by shelley_michaluk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria
Report | Print
Feb 11, 2026 -

Carter GM responded

Thank you for the great review! We’re so pleased to hear you experienced quick and efficient service. Taking care of both you and your vehicle is always our priority. It’s wonderful to know you love your vehicle and feel supported by our team. We look forward to seeing you again! Sincerely, Brian Mitchell (General Manager).

February 07, 2026

Good customer service, I was happy as a part that was back ordered came in and got a complimentary wash. More

by Mikey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Report | Print
Feb 11, 2026 -

Carter GM responded

Thank you for your positive sentiments, Mikey. We’re glad to hear the back-ordered part arrived and that everything came together smoothly for you. It’s also nice to know you appreciated the complimentary wash — just a small way we like to say thank you. We look forward to serving you again! Respectfully, Brian Mitchell (General Manager).

February 07, 2026

Office staff in service are unbelievable. Specifically the women at the service department counter always so kind and helpful. My go to dealership More

by Dillan C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Mccutcheon
Report | Print
Feb 11, 2026 -

Carter GM responded

Thank you, Dillan, for such a thoughtful review. Our service team takes great pride in creating a welcoming and supportive environment, and your recognition of our front counter staff truly means a lot. We’re grateful to be your go-to dealership and look forward to continuing to take care of you in the future. Sincerely, Brian Mitchell (General Manager).

February 07, 2026

Nice people, great service and lots of fancy cars on the lot. Go by today. More

by L. Greenman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad
Report | Print
Feb 11, 2026 -

Carter GM responded

Thank you for the kind words! We’re glad you enjoyed the friendly atmosphere, great service, and of course the vehicles on display. We appreciate you taking the time to share your experience and hope to see you again soon. Sincerely, Brian Mitchell (General Manager).

February 06, 2026

I had a routine maintenance performed at the dealership. An unexpected problem was found. I was kept informed and the work was completed quickly and efficiently. Very happy with the service. More

by Trevor
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Steve Angelis, Maria
Report | Print
Feb 11, 2026 -

Carter GM responded

Thank you for choosing Carter GM Burnaby, Trevor. We’re glad our team was able to identify the unexpected issue and keep you informed throughout the process. Providing transparent communication and efficient service is always our goal. We truly appreciate your kind words and your continued confidence in us. Respectfully, Brian Mitchell (General Manager).

February 06, 2026

My car required a scheduled service and three minor issues to correct. Elton at Carter took care of everything and called me when it was ready for pick up. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elton Hui
Report | Print
Feb 11, 2026 -

Carter GM responded

Thank you for the opportunity to serve you, Dave. We’re pleased to hear Elton took care of your scheduled service and addressed the additional concerns efficiently. Clear communication and follow-through are important to us, and we’re glad everything was handled smoothly. We appreciate your trust and look forward to seeing you next time. Sincerely, Brian Mitchell (General Manager).

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