Cardinal Kia

Leased a Kia Seltos LX 4WD 2WD 2022, Best decision made with the help of the amazing Staff and Management. I actually was looking into a used vehicle on the lot, but with the help of this Awesome Team I ma with the help of the amazing Staff and Management. I actually was looking into a used vehicle on the lot, but with the help of this Awesome Team I made the perfect decision. Transaction was simple and professional, drove away the next day with my Kia Seltos. Thank you to Paul, Tiffany and Majid you guys are truly amazing!!! Excellent Customer Service!! Dennis and Karisa More

Worst customer service I've ever seen. My mom (a senior citizen with health issues) bought a car and was led to believe that an extended warranty was included in the purchase price for the My mom (a senior citizen with health issues) bought a car and was led to believe that an extended warranty was included in the purchase price for the vehicle. When asked whether she had to provide a down payment, the dealership told her that "the bank" demanded $2,000. After the purchase I looked over the contract and realized that $4,500 was added to the financing to pay for the warranty so I cancelled it. The dealership told me they would be giving my mom a cheque for the full $4,500. After waiting weeks for the cheque they finally told me to come pick it up, then called me just a few hours before I was supposed to get it to tell me they aren't actually allowed to do that and the money has to go back to the financing company. I also spoke to the financing company later and found out that they never demanded the $2,000 down payment at all - Cardinal Kia had listed it on the only financing application that was submitted by the dealership and the dealership never asked the financing company if my mom could forego the down payment despite explicitly telling us that the opposite. Do yourself a favour and shop for your car somewhere else. If you do shop here be sure to check your contract very carefully as I know another person who also managed to buy an extended warranty at this dealership without realizing it, and since they didn't catch that until >30 days later they couldn't cancel it like we did. If you find the car you want here and you really need to get it from this dealership then at the very least I suggest that you arrange your own financing ahead of time rather than trust this dealership to do so. If your considering buying from this place you may also want to know that the dealership was fined by OMVIC for failing to disclose accidents and commercial use of their used vehicles in 2020 (https://www.omvic.on.ca/portal/Portals/0/pdf/discipline/2020/DisciplineDecision-1019554-Ontario-Limited-o-a-Cardinal-KIA-and%E2%80%93Giuseppe-Butera-Nov-18.pdf), so it's definitely "buyer beware" with this place. More

Purchased a used Subaru Forester in November with only 5k on the odometer. Brought it to Subaru Niagara for the first 10k service check. There the mechanic pointed out the shoddy repair done to engine bay wi on the odometer. Brought it to Subaru Niagara for the first 10k service check. There the mechanic pointed out the shoddy repair done to engine bay wiring harness due to rodent damage. I truly expected to be on my own to fix this, after all it was well past ninety days. Matt at Cardinal Kia was great, He agreed that the repair (not performed by the dealership) was indeed shoddy and would cause problems down the road. Matt got me in the very next morning and oversaw the repairs personally. And that it would be repaired properly and to his standards as if it were his own vehicle. He even lent me a vehicle for the day. I have to say that the repaired wiring harness looks factory. Customer service can make or break a dealership. Cardinal Kia of Niagara Falls gets it. Thanks Matt for a great customer experience. More

The people that work the service department are friendly and helpful. Unfortunately, I made an appointment last week and was told it was going to be a very long wait, even with my appointment. They had rece and helpful. Unfortunately, I made an appointment last week and was told it was going to be a very long wait, even with my appointment. They had recently had a fire so I understand some unforeseen issues. Came back this week after making another appointment and waited 2 hours and 5- minutes before they even brought the car into the shop. Have been waiting another 30 minutes waiting to hear what the problem is and I’m still waiting. Too bad, I liked it here but I guess it’s time to move on. More

Just purchased a used 2020 Subaru Forester from Durda at Cardinal Kia. Durda was very knowledgeable and friendly with no pressure. The whole experience was first rate. Cardinal Kia. Durda was very knowledgeable and friendly with no pressure. The whole experience was first rate. More

i just purchased a Kia Soul from Durda, she was amazing!! Very knowledgeable ,friendly.....excellent customer service!! This is my second Kia from Cardinal Kia....excellent dealership!! :) :) Very knowledgeable ,friendly.....excellent customer service!! This is my second Kia from Cardinal Kia....excellent dealership!! :) :) More

We just purchased a 2022 Seltos from Cardinal Kia - the staff were the best. WE didn't have an appointment, but Kyle, Rana and Andrew were more than helpful with information. They answered all our questio staff were the best. WE didn't have an appointment, but Kyle, Rana and Andrew were more than helpful with information. They answered all our questions, made us feel comfortable and explained how everything works and made us special. More

We were on holidays and our Kia Niro started making a loud front end noise. The service staff squeezed us in on an emergency basis and had us back on the road really quickly! loud front end noise. The service staff squeezed us in on an emergency basis and had us back on the road really quickly! More

I recently purchased a Kia Soul, had great service from all thanks to Tim & Igor for making my experience at Cardinal Kia a great experience! all thanks to Tim & Igor for making my experience at Cardinal Kia a great experience! More

I recently purchased a Kia Sorento I’m very happy with my car, even more impressed with the quality of customer service I received . The whole team is excellent especially Matt butcher he was my sales person car, even more impressed with the quality of customer service I received . The whole team is excellent especially Matt butcher he was my sales person he promptly addressed all questions and concerns and went above and beyond to insure I had a quality experience highly recommend you speak with matt butcher. More