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Car-On Auto Sales
Ottawa, ON
709 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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709 Reviews of Car-On Auto Sales
September 20, 2013
The sales and financial staff that I was in contact with were very professional and experienced. I test drove the Chrysler 300 and checked it over as best I could and at no time was I pressured to buy it or were very professional and experienced. I test drove the Chrysler 300 and checked it over as best I could and at no time was I pressured to buy it or any other automobile for that matter. I must have asked too little for my trade-in because they accepted it without any hassle and we made the deal very quickly. Mr. Blouin was very attentive and cooperative during the process as he seems to be a very fine salesman. Ms. Gagne, the finance manager handled the loan agreement and some other benefits she let me have for a very minimal price. She really knows the business end of selling vehicles and offers the buyer any items which might make their purchase more worthwhile. I found the whole encounter kind of surreal and kind of enjoyable, which hasn't happen to me before. Keith P More
by Keebober
Employees Worked With
Mario Brunet
September 18, 2013
My car is simply amazing, couldn't be happier with it, I found it through online searching and came accross this car on Kijiji, went for a test-drive and it was love!! Every single staff member that h it, I found it through online searching and came accross this car on Kijiji, went for a test-drive and it was love!! Every single staff member that helped me with my purchase was so informative and friendly. Would definetly recommend/10!! More
by KarimaIbrahim
Employees Worked With
Richard Brault, Mario Brunet
September 15, 2013
Every part of our experience was great. From when we walked into the door until we drove away. There was no pressure at all. Ty and Richard made us feel at home. I would gladly recommend Car-On to any o walked into the door until we drove away. There was no pressure at all. Ty and Richard made us feel at home. I would gladly recommend Car-On to any of my friends and family. More
by Zoinks
Employees Worked With
Richard Brault
August 27, 2013
Started my experience at Car-on with a phone call. Was not given any runaround or BS. Jace told me he could not answer 2 of my 3 initial questions but would get the answers and phone me back. This he did not given any runaround or BS. Jace told me he could not answer 2 of my 3 initial questions but would get the answers and phone me back. This he did within 10 minutes. Went to the dealership and met with Jace. He gave me plenty of time to observe and look at the car as well as answer and discuss the additional questions I had come up with. Took a nice, leisurely test drive with the vehicle. At no time was I pressured, forced, coerced, told there were "other very interested buyers" or any of that type of nonsense. After deciding I would like to investigate the possibility of purchase I was referred and introduced to Nathalie Gagne. We discussed various options for purchase and financing. She also explained various other features that could possibly be of benefit to my specific situation. Again, at no time was I pressured, coerced or made to feel uncomfortable with this process. The discussion was frank and professional as well as enjoyable. Nathalie made me feel very much at ease. Upon my decision to purchase, Nathalie arranged for financing and handled all of the paperwork with regard to my trade-in. We communicated both by telephone and email and her responses were very timely. Her shepherding of the process was very smooth and seamless. I arrived at the dealership to pick up my vehicle and found it to be ready for delivery, with all of the agreed upon conditions and discussed items in place. As it also happened to be my birthday, the staff presented me with a birthday balloon, card and a lovely cake with candles. A heartfelt version of Happy Birthday to you followed. Car-On made this purchase a memorable, pleasant, totally outstanding experience. I felt and believe that they genuinely have customer satisfaction and professional conduct as their touchstones. While in the showroom I was repeatedly asked if someone had helped or was looking after me. The questions were asked I believe for my comfort and benefit, not because of desperation or high pressure to sell me a vehicle. Staff, specifically Jace Baart and Nathalie Gagne, performed admirably and in my estimation, went above and beyond the normal car salesperson/finance manager protocol. I would and will, detail this experience to anyone interested as well as recommending Car-On Auto to anyone who asks me. To Pierre, Jace, and Nathalie : Keep up the good work !! More
by jdaviscongen
August 20, 2013
Before I get into the review, I want to mention that after I posted my original review on this website, the owner of CarOn contacted me to apologize for my negative experience at his dealership, and to after I posted my original review on this website, the owner of CarOn contacted me to apologize for my negative experience at his dealership, and to try to resolve some of the problems I had. I really appreciated this. He was polite and seemed genuinely concerned about my experience. After he contacted me, it has improved my view of the dealership and I have updated my review to reflect that (Improved customer service and friendliness scores). The details of my experience are below: I saw a car I was interested on their website, and went in later that day to have a look at it. At first glance it seemed ok, although it could have used some additional cleaning on the inside as the dash was dirty and there was stains on the ceiling. Sitting in the car, I found a few things broken such as the interior lights not functioning, which was disappointing. Otherwise the car was what I wanted, so I put down a deposit. I had them bring the car to my mechanic for an inspection. The mechanic immediately found many issues with the car which the dealer had not mentioned to me: the e-brake was not working, the rear bumper was involved in a collision (but had been repaired), paint was peeling off the back bumper, the AC condenser was torn up and falling to pieces, the rubber drive belt had a groove worn into it and was close to coming apart. I was not pleased to hear that the car had been in a collision despite the dealer saying the opposite (and it didn't show up on the carproof report). It is hard to believe that the dealer did not know about at least some of these problems as it did not take my mechanic much time to find them. The dealer claims the car had already passed a safety test, so it is unclear how the ebrake ended up being faulty, as that would not have passed a safety test. After some back and fourth, they claimed they would fix the problems that the mechanic found if I followed through with the purchase. I told them that I wanted them to pay for the next inspection (I already paid $100 for the first one), as a show of good faith, since so many things were found wrong with the car the first time around. They refused, so I chose not to buy the car. I found it unreasonable that they wouldn't put a little bit of money towards fixing a bad situation with a customer, and cementing such a large purchase. I also had doubts that they would fix the problems properly, so I didn't want to pay for a second inspection just to find out that the car is still broken. I found the sales person I interacted with to be very friendly and quite helpful. Of the two managers I interacted with, one was not as friendly as I would have liked, and the other used a lot of pressure tactics to try and convince me to buy the car. After talking to the second manager, I had agreed to buy the car (this was before the inspection), but I left feeling unsure and lacking confidence in my decision. I feel that if that manager took a more relaxed and less pressuring approach, I probably would have left happier and feeling more confident. On a positive note, when I called and told them I didn't want to buy the car, they refunded my deposit it in full and didn't make it difficult. I also want to mention that they add a $200 fee for the "30-day unconditional money back guarantee" that they advertise everywhere. Their website gives the impression that you get this guarantee for free, but its clearly there on the invoice adding an extra $200 on top of the price of the car. I feel like this added price should be part of the price of the car on the tag, as it appears to be mandatory. More
by notimpressed55
Employees Worked With
n/a
July 09, 2013
The experience from first discovering the vehicle on their website to leaving with my new set of keys was incredibly easy and pleasant. Ty made the experience of buying a used car one of the most comfor their website to leaving with my new set of keys was incredibly easy and pleasant. Ty made the experience of buying a used car one of the most comfortable experiences I have ever had making a major purchase, and throughout the process listened to every request and comment I had for him. He was very personable and even picked me up to get the car when my cab failed to show up - even in spite of the fact that they were about to close for the day. Once we were certain on the car, Richard Brault was extremely professional and courteous, making sure to cover every detail of the purchase with me to my satisfaction. When I joked about speeding up the process of signing the documents since they were there past closed, he told me that he would never rush such an important task and wanted to be sure that I knew exactly what I was signing. This was very comforting! I would not hesitate to buy another car from Car-On Auto Sales in the future. I give them my highest recommendation! Thanks Ty and Richard!!! More
by Michael013
Employees Worked With
Ty, Richard Brault, Richard Brault
May 09, 2013
This is my 4th car purchased in the last 12 years and this has been my best car buying experience to date. Jace was attentive to my requirements, friendly, helpful, informative, patient and above all no this has been my best car buying experience to date. Jace was attentive to my requirements, friendly, helpful, informative, patient and above all no pressure. Nathalie, helped me through the financing process, she was helpful, easy to get along, charming and a pleasure to deal with and she made the process very smooth. And above all, I found the right car at the right price with an affordable extended warranty. My partner and I truly enjoyed our buying experience at Car-On Auto Sales and we'll be back when we're ready to buy our next car! More
by Buzzkut
Employees Worked With
Jace and Nthalie
May 07, 2013
I went in the morning to buy a car, I chose one, and I asked to get the car ready on the same day. They tried their best to do all the paper work so that I can get the car on that same day and they did it asked to get the car ready on the same day. They tried their best to do all the paper work so that I can get the car on that same day and they did it, great job guys. More
by dodgecaravan0013
Employees Worked With
Nathalie and Ty
May 04, 2013
We appreciated the fact that the sevice was professional & no pressure to purchase. There was full disclosure about the price and process involved. The vehicle was exceptionally clean, and everything includ & no pressure to purchase. There was full disclosure about the price and process involved. The vehicle was exceptionally clean, and everything including the paperwork was efficient and well organized. Overall a very pleasant departure from the traditional "greasy" used car sales experience. More
by lasttry
Employees Worked With
Pierre & Richard, Pierre Caron
