November 06, 2015

SALES VISIT - USED

HORRIBLE EXPERIENCE you NEEEEED to read this before going I would like to start this on a positive note and say that the only helpful and trustworthy person to work here is Sean Ingham And the rest is crap I would like to start this on a positive note and say that the only helpful and trustworthy person to work here is Sean Ingham And the rest is crap Where do i start...... I bought a 2010 used Hyundai genesis coupe. When i test drove it there was a small vibration in the steering wheel when pressing on the breaks(PROB 1). There were some "christmas tree" lights in the dash (PROB 2) the key fob was not working with the driver side door therefor i had to unlock it with the key(PROB 3). And there was also a piece missing from the passanger door handle (PROB 4) When we signed the papers to buy the car we were told that they needed to do a safety test since the car had only been in the lot for a couple days and that they would fix anything needed to be fixed including PROB 1,2, and 3 PROB 4 had been "fixed"(remember this one) before signing the papers. they told us that the car would be ready for pick-up on the Tuesday (we bought it on Wednesday) After impatiently waiting for a call on Tuesday morning i called to ask if my car would be ready that day, They answered saying that a piece for the Breaks had not come in yet and they needed it so the car would pass the safety. (don't even think of them lending me a car since i had sold my other car on the Monday) Once they called me saying that the car was ready i went over to the dealership and was exited to pick it up to drive it around. they then told me that i could use it for the weekend but they would need to work on it for another week because they had not yet started on the dash lights and key fob. (xxx!!!!!!) I brought it after the weekend so they could get things done it, i had drove up to Montreal and back that weekend with it and came back with a list of problems for them. i went on a test drive to show them that the struts on both sides seemed to be shot (PROB 5) the rear passenger Triangle window was leaking when it rained. (PROB 6) and when accelerating the whole car would vibrate over 90km/h (PROB 7). When we got back from the test drive the service rep told me to open my trunk because he felt like the noise coming from the front of the car(my struts) was probably just the jack that was loose in my trunk (DO I LOOK LIKE AND IDIOT BUDDY). When i asked the guy long i should expect them to have the car he told me about a week, i then asked if i could get a loaner car because i needed to get to and back from work everyday. NOOOOOOOOT (why would you ever do a favour for the customer). After a about 10 days they called me back and said that the car was ready. i got a ride to the dealership only to find out that ready only meant PROB 7 was fixed ( take note that so far only PROB 1 and PROB 7 are fixed) (PROB 4 is also fixed at this time but we will get back to that a bit later) I then waited a couple weeks before receiving a call(one of the service managers told me there were cars they needed to get out of the lot that were purchased after mine, guess I'm not important) from them saying that i could bring the car back to the shop the next day and that it would take them about 45 minutes to fix the door and the dash lights. HE SPECIFICALLY SAID YOU COULD WAIT IN THE WAITING ROOM WHILE WE GET IT DONE BECAUSE IT WONT TAKE VERY LONG. i brought the car in the next day at the time they asked me to. 2 hours and 45 minutes later after standing in there small showroom with nowhere to sit and no one offering me anything or giving me any updates i had to ask how much longer it would be till my car was ready and tell the guy that i was told it would only be 45 minutes. he came out 15 minutes later with the keys and said "sorry we couldn't get it done" (WWWWWWWWWWWWWTTTTTTTTTTTTTTTTTFFFFFFFFFFFFFFFFFFFFF!!!!!!!!!!!!!!!!!!!) could you not of told me that about 2 hours ago. I stormed out of that place so fast the door almost broke when i shut it behind me. while on my way home i called the manager and explained him the whole story, he said he would call me back about an hour later and that he was gonna talk to his staff about the problem. the next morning i had to call him back because he never tried calling me.(they never call back i always had to call for updates) he told me to bring the car in that week (AGAIIIIN) and he would go over the problems that the car had with me. So i opened my schedule up just for them once again a couple days later and went to talk to the manager. i gave him a list of all the problems that the car still had in detail and he said to me "ok we will set up a day were our staff will work only on your car until it is fixed. Problems still needed to be fixed: Lights in dash (specifically traction control light and abs light) key fob front struts (that they blamed on the jack in the trunk LOL) rear passenger window leaking (triangle window) and there was also a tail light full of condensation that came up at one point (can't remember when) and by then had not been fixed. So we set up a day for them to fix my car. i got the call that the car was ALL DONE at about 3 pm so i went to pick it up. when i arrived no one spoke to me other than my sales rep Sean who i have had absolutely no problems with and he went to get my car for me. i drove away happy finally the car was fixed. NNNNNNNNNOOOOOOOOOOOOOOOOOTTTTTTTTTTTTTT!........the struts were still shot, and the window was still leaking. At this point i promised myself i would never step foot in that place ever again. Now lets fast forward to now ( about 2 and a half months later) my struts still rattle, my window still leaks, the tail light is full of condensation again (meaning they temporarily fixed it. <---- you will notice a common theme soon) and now there are some other problems that have come up. lets start with the wheel bearing..... approximately 1 month after all of this my wheel hub/bearing started grinding like crazy! i brought the car to Hyundai (no way i was going back to car-on) and they told me that the wheel bearing was no good but that they were confused because usually on this type of car the traction control light and the abs light comes on with a bearing/hub goes bad. well look at that it seems like car on might of just cleared the sensor so that they wouldn't have to fix my wheel bearing (another temporary fix!) and now with the door handle.....remember how i said that the door handle was broken and that they had fixed it by the time i had signed the papers (same day as viewing the car) wellll the same handle was broken in the same spot about 2 days ago. i looked at the handle and noticed that what holds that part of the handle and the door together is a little nut witch is usually attached to the handle, the nut was still inside the door and on the nut and where the nut usually goes there was some glue that they had put on there to fix it temporarily without me knowing (now i know how they were able to get the piece so fast and paint it (i was informed by hyundai that it only comes in black and needs to be painted before installation) the moral of this story is that these guys either have no idea what there doing or they are looking to get the most for there money. they are not to be trusted at all. More

by alexgalipeau19

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

No

Employees Worked With

Ken Iselmoe, Sean Ingham

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Nov 23, 2015 -

Car-On Auto Sales responded

Dear Alex, I would like to thank you for your feedback. While we don’t enjoy hearing of dissatisfied customers, comments like yours do help us to improve our processes to ensure that all future clients receive the type of experience they deserve and we strive for. Every customer is important to us here at Car-On Auto Sales including yourself. I am however forced to bring a few corrections to your recollection of the events. On July 16th you purchased from us a 2010 Hyundai Genesis 2.0T with the help of Sean Ingham. Part of every sale at Car-On includes a “work to be done” sheet which spells out what we agree to do as part of the sale. It spells out the included repairs and both parties sign off on it. We have been doing that for over 10 years and it eliminates confusion as to what customers will be receiving as part of their purchase. It further ensures that everything we agree to do at the time of sale gets done. On the “work to be done” sheet in your file, 2 items were noted. Not 4 as you pointed out. Both your mother and yourself were there when we wrote up this document. Those items were “ check brakes for vibration” and “Ontario Safety Inspection”. I will gladly share this sheet with you along with your mother’s initials next to each item we agreed to should you wish to see it. On preparation of your vehicle new brakes, pads and rotors were installed on all 4 wheels, 4 new tires were installed, a new battery was installed and the Ontario safety inspection was done as agreed on the “work to be done sheet”. Your vehicle was delivered to you on Saturday July 25th ( 9 days after you and your mother signed the documents). With regards to the delay in delivery, I totally understand your frustration. We also don’t like delays as it disappoints customers, slows down our delivery process and, equally as important, we don’t get paid unless the car is delivered. So, I am sure you can appreciate that it is in our best interest to make all these steps happen as quickly as possible. Unfortunately sometimes we are at the mercy of the manufacturer as to parts availability. The part availability for some of your parts was 7 – 10 business days from Hyundai. As soon as we received the parts from Hyundai, the vehicle was put immediately back in the queue for the work to be completed. The safety inspection was done, the vehicle registered to your name and you were contacted. During the final inspection, our delivery coordinator noted that the key fob was not working (driver’s door would not lock/unlock with the remote). With much pressure from you, as this was a weekend and you were going to Montreal (if you recall) , you asked that we give you the car for the weekend and you would return to get the remote fixed early on Monday…which we agreed to do. So only 1 problem was noted at time of sale (brake vibration) and it was dealt with professionally which included new brakes, new tires and an alignment. As agreed, you came back with your Genesis on the Monday to complete the remote repair and you also asked us to look at 5 other issues: 1. Rattle when going over bumps 2. Right Rear Taillight condensation 3. Passenger headliner is damp ( customer thinks it’s the passenger triangle window) 4. Check ABS, Traction control light 5. Rumble under load Key fob issue: What we initially thought was a fob battery problem, after diagnostics, turned out to be a defective door latch in the left front door. Hyundai did not have the latch in stock and it needed to be ordered. Again we were at the mercy of Hyundai to get the part and had to reschedule you for yet another visit. Rattle when going over bumps: The Catalytic protective heat shield was loose under the car. This was re-secured immediately. Right Rear Taillight condensation. The lens was removed, dried and re-sealed. Passenger headliner is damp (customer thinks it’s the passenger triangle window): We had 2 technicians extensively spray everywhere around the triangle window and roof line, trunk and no water seepage was found. We were unable to reproduce your concern. Check ABS, Traction control light: Right front speed sensor was giving intermittent warning because it didn’t get good readings (intermittent fault). As a precautionary measure, both front wheel speed sensors were replaced. I would also like to address your comment about us “clearing the light as opposed to fixing the problem”. If you care to examine your vehicle you will notice that both front speed sensors are new. Furthermore, any mechanic will confirm that if you clear an ABS light without fixing the cause of the problem, the light will come back within 3 cycles. A cycle is defined as a) start vehicle, b) bring the engine to normal running temperature and c) turn off vehicle . So had we, as you claim, cleared the light without repairing the problem, your dash would have “lit up “ within 3 days after you left our dealership. So, unfortunately no substance to your claim that the light was just cleared …although a faulty wheel bearing 2.5 months later could also generate an ABS / Traction Control warning light Rumble under load: This problem was much more than we had bargained for but nonetheless it was repaired at no cost to you. After much research, we found out that the rear differentials/driveshafts on Genesis are a common problem, usually handled under the Hyundai warranty but, because of the fact that your car was completely out of warranty, we ended up having to replace the driveshaft. Yes, we admit that it took longer than we would have liked but because it is not a common part, nobody keeps spare driveshafts on a shelf. Again it needed to be ordered. We realized the inconvenience and we did lend you a vehicle while this was happening. A 2012 Ford Focus if you recall. When you picked up your vehicle that day, all issues had been addressed with the exception of the door latch which was on order. On August 12th (not several weeks later) the door latch was received from Hyundai, you were contacted and the new latch was installed in your door. Yes, we agree this did take a few hours as the door needs to be disassembled to gain access to the latch. That repair was done, and when you left, the FOB was working and this was the last time we heard from you until now. It is very obvious that you are upset about the events and we agree that it wasn’t pleasant or as easy as either one of us would have liked. I totally understand your frustration. Unfortunately when dealing with vehicle repairs, sometimes xxxx-ups will happen. They are unfortunate, they are very aggravating but they do happen. If cars were predictable and didn’t break down, repair shops for new car franchises wouldn’t be the size they are nowadays. Mr Galipeau, again please accept our apologies for the chain of events that occurred and rest assured that your review has not fallen on deaf ears. Your feedback is appreciated.

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October 18, 2015

SALES VISIT - USED

most stressless epereince ever!!!!! These guys and girls are the best in Ontario. Will never ever search for a vehicle anywhere else again. If anyone needs a new car or truck this is the These guys and girls are the best in Ontario. Will never ever search for a vehicle anywhere else again. If anyone needs a new car or truck this is the place to get them. More

by Jay

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Kim , Richard Brault

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October 14, 2015

SALES VISIT - USED

excellent experience for a first time buyer This was my first real car purchase through a dealership. It was an excellent experience! The man who helped me (Wade) was extremely friendly and info This was my first real car purchase through a dealership. It was an excellent experience! The man who helped me (Wade) was extremely friendly and informative. What I loved most is that they give you a fair price for your vehicle and they don't push you to buy. I'm definitely going to be returning over and over, car after car. Thanks guys!! More

by france1991

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Wade

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October 03, 2015

SALES VISIT - USED

Moose-proof! Dear Mario, We write to thank you for your most excellent help in finding our Hyundai Santa Fe for us and putting it on the road. We've had some Dear Mario, We write to thank you for your most excellent help in finding our Hyundai Santa Fe for us and putting it on the road. We've had some adventures since we last saw you! As you'll remember, we needed the car to drive around Canada to visit a long list of relatives. So we left Ottawa to travel west to Kingston, Toronto and Burlington. Then we headed north-east to Labrador via Baie Comeau. After which we took the dirt road from Goose Bay to Blanc Sablon, then took ferry to the northern peninsula of Newfoundland. 2,000 kilometres without a hitch! We got a shimmy with the wheels after taking the dirt road, were worried that the bearings were worn. But that turned out to be due to gravel that had got into the wheels. Some powerful water squirting soon cleaned that out. Then we hit the moose! It ran in front of the car at a turn of the road. (I think they panic because cars look like sabre-toothed tigers - headlights like glowing eyes, radiator grilles like teeth.) He hit the radiator and broke the plastic fittings around it. Then he bounced up and came down hard on the hood, denting it down 10 centimetres. After which he was flung against the windscreen. Which did not break! What a relief - nobody wants a moose sitting on their lap. He skidded over the roof, fell into the ditch, then stood up and walked away. To our great joy the car still ran perfectly smoothly despite the hammering it had taken, We thought that we might make it all the way to St John's, but at Gander the radiator hose came loose so we got a tow to a repair garage. Mario, you sold us a very good strong car, and we are so pleased with it. Its strength may have saved our lives.You and your mechanics are true professionals. Please do feel free to share this letter with your work colleagues and employers, We wish them to know of our satisfaction, And we would strongly recommend Car-On Auto to anyone else who was looking for a quality bargain. With best regards, from David Playfair, and my wife Barbara (at Colliers, Newfoundland). P.s. The car is now mended good as new - the repair garage was Car-Start in Gander. DAP More

by Newfoundland Road Wanderers

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

The mechanics and the men at the desk and in the office., Mario Brunet

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September 27, 2015

SALES VISIT - USED

PERFECT SERVICE! I recently bought a 2013 White Chevy Cruze from Car-On Auto & I love it! It took 2 days to get my car from the day I said I wanted it. Thank you Mario I recently bought a 2013 White Chevy Cruze from Car-On Auto & I love it! It took 2 days to get my car from the day I said I wanted it. Thank you Mario & Andy for all your help, perfect service! More

by Katie B

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Andy Stewart, Mario Brunet

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September 24, 2015

SALES VISIT - USED

2015 Sonata The advertising for the car was accurate. I never got the felling of getting taken for a ride. I did the driving and the negotiating went very well. The advertising for the car was accurate. I never got the felling of getting taken for a ride. I did the driving and the negotiating went very well. Mario Brunet left us with a good feeling and the dealership met all of our expectations. Several follow phone calls were made to us by Mario to make sure all was well. Would certainly consider buing from CarOn again. .Richard and Josee Robichaud . More

by RickSonata

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Pierre Caron, Mario Brunet

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September 20, 2015

SALES VISIT - USED

so dissapointed.. my boyfriend and i wanted to buy a second vehicle. we applied for a 2012 ford focus. he put down 1000 dollars and offerd to pay the tax right there on my boyfriend and i wanted to buy a second vehicle. we applied for a 2012 ford focus. he put down 1000 dollars and offerd to pay the tax right there on the spot as well. we were told it would take a few days to get financing approval ...well... it took one month! that's right...one month only to be told our loan was not approved.. not once did anyone take the time to call us to say there was a glitch with the financing, my boyfriend had to call constantly to find out what was going on... to our dissapointment, not only were we refused we were not even offerd a second choice vehicle , they had many cars we could of bought in cash..( something to drive at least until we cleared things with bank) but no..nothing was offerd . we ended up spending a few thousand on another car....at another dealership... More

by bobbypinz 66

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

No

Employees Worked With

Richard Brault

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September 18, 2015

SALES VISIT - USED

A great first impression...thanks Kennedy & Car-ON I was greeted by a new addition to the team-Kennedy. He was very polite & straight from the first handshake which was impressive. He was very accommod I was greeted by a new addition to the team-Kennedy. He was very polite & straight from the first handshake which was impressive. He was very accommodating to the selections I was interested in looking at. He was quick to get the answers to questions I had & understood what i was looking for. Looking for a vehicle look up Kennedy...tell him Rose & Jeff sent ya. Mario was great with the aiding of a few minor details. Over all my experience shows that Car-ON has a great team of people working here. More

by laming123

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Kennedy, Mario Brunet

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September 11, 2015

SALES VISIT - USED

Excellent service! Great service from everyone at Car-On. They went above and beyond to find me the car I wanted and did everything possible to make it work. Awesome ser Great service from everyone at Car-On. They went above and beyond to find me the car I wanted and did everything possible to make it work. Awesome service and a great salesman. More

by gagnewrx

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Richard Brault, Ken Iselmoe, Sean Ingham

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September 05, 2015

SALES VISIT - USED

ram mann Great experience with Markus no high pressure sales every thing went smoothly on there end . got fair price for my trade. really like my 2012 ram 35 Great experience with Markus no high pressure sales every thing went smoothly on there end . got fair price for my trade. really like my 2012 ram 3500 dually 4x4 longhorn that i just purchased. Have already recommended some friends to give them a try. thanks Paul More

by ramguy paul

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Ken Iselmoe, Markus Boyd

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