Car-On Auto Sales

I’m extremely disappointed with the service and lack of support we’ve received from Car-On Auto Sales following the purchase of our 2022 Toyota Highlander Platinum Edition. We recently discovered a seri support we’ve received from Car-On Auto Sales following the purchase of our 2022 Toyota Highlander Platinum Edition. We recently discovered a serious issue with the AC system: a leak in the high-pressure line located at the rear of the vehicle, along with a noticeable Freon leak (which you can actually hear when the vehicle is turned off) and Freon staining on the insulated pipe. This has left us with a vehicle that blows warm air—completely unacceptable, especially as we have a newborn baby and rely on the AC daily. Despite the car being a recent purchase and this issue being well-documented among other Highlander owners (suggesting a potential defect), the dealership has refused to take any responsibility or provide assistance. I spoke with Mike, the sales manager, who was shockingly dismissive and rude over the phone. He showed absolutely no empathy for our situation, which has been both frustrating and stressful. We originally purchased the vehicle from Robert in the early fall and given his strong service expected a much higher level of customer service and support from management post-sale—especially for a vehicle in this price range. Instead, we’ve had to reach out to Toyota Canada directly to try and get this resolved. I would strongly caution others considering purchasing from this dealership. The customer service experience has been deeply disappointing and has left us regretting our decision to buy here. More

I had the pleasure of working with Mario, He went above and beyond to make sure all my questions were answered. An offered ones that I didn't ask... In my opinion, I didn't feel pressured, I felt sure of and beyond to make sure all my questions were answered. An offered ones that I didn't ask... In my opinion, I didn't feel pressured, I felt sure of my decision to purchase the car. I will definitely be recommending. Anyone that is looking to buy a car., And if they're lucky enough they will get to meet Mario. :) More

Zain and Oday were awesome to deal with. I would recommend both if you find something that suits you in their inventory! I would recommend both if you find something that suits you in their inventory! More

Beware of this place. I purchased a new truck to replace my old one. Was very upfront about the issues my truck had and was told "it only has to run and have the 4 x 4 w I purchased a new truck to replace my old one. Was very upfront about the issues my truck had and was told "it only has to run and have the 4 x 4 work" both of which it did have. What it didn't have was brakes and they were told this multiple time to which they responded "it's okay it just has to run and the 4x4 work) Brought my truck in after filling it with break fluid. Got there and was told they would not honour the trade in price they had stated. They don't deal in good faith. Don't trust what they tell you, because apparently what they tell you is a load of xx to get you to purchase their vehicle. I will say that our sales man Dominic was very nice and was very upset at our treatment by the finance department. More

STAY. AWAY from this place. I am a senior, by far the most disappointing and dishonest car purchase in my life. My daughter found a vehicle which was exac AWAY from this place. I am a senior, by far the most disappointing and dishonest car purchase in my life. My daughter found a vehicle which was exactly what she wanted. Was told to come Friday after work to test drive. On arrival was told could not drive as it was up on hoist for brake work, but come back next morning. She paid a $500 deposit. Another 35 km one way trip the next morning , still not ready. Told to come back Monday after work, confirmed with salesman Monday morning. A third 35 km one way trip Monday afternoon , only to be told car sold to someone else, even with deposit paid. Mike and Robbie (sales managers) are totally dishonest, DONOT TRUST these people. You will be sorry….believe me!!!!!! We have not got our deposit back yet!!!!!!!!! More

I bought a car in February of 2025 and the customer service was excellent. We spent most of our time with M. Amir Shahsavar (not listed), our finance guy. He was courteous, kind and professional. I wou service was excellent. We spent most of our time with M. Amir Shahsavar (not listed), our finance guy. He was courteous, kind and professional. I would easily refer a friend to this place. Additionally, the detailling on the car was really good. I did a quick pitstop at my father's on my way back and he noticed immediately. "It's so neat" he said multiple times while sitting in the car. More

—BUYER BEWARE— *edited from original post-maybe the first one had too much “attitude”* I needed a vehicle quickly and initially received minimal communication from Sales Agent Sadiq, who only reached first one had too much “attitude”* I needed a vehicle quickly and initially received minimal communication from Sales Agent Sadiq, who only reached out once before sending a list of cars. After selecting a vehicle, I was directed to Finance Agent Steve, who was very eager to finalize the deal. However, the contract terms were not properly explained, and I later realized I was locked into a high-interest rate where all the interest had to be paid, even if I made extra payments. When I immediately requested a refund of my $1000 down payment (sent via Cash E-Transfer), Steve became confrontational, accusing me of having an attitude and even yelling, “ARE YOU THREATENING ME!?” I escalated the issue to President Pierre, who claimed all calls were recorded—though Steve had used his personal phone, making verification impossible. While my refund was processed the same day, I received no apology. Lesson learned: Always read and fully understand contract terms before signing, no matter how urgent your situation. Based on my experience, I found Car-On Auto Sales to be unprofessional and lacking transparency. I would not recommend them. At all. More

DO NOT BUY A VEHICLE HERE! They are a bunch of scammers with mechanics that I assume don’t have licences and will put out fake safeties. I bought my vehicle there and when I They are a bunch of scammers with mechanics that I assume don’t have licences and will put out fake safeties. I bought my vehicle there and when I went to pick it up they lost the keys. so waiting two hours for them to finally find them they turn it on to find out there’s an issue with the vehicle and they have to fix it. 5 hours later they call me to say my vehicle was ready to go only to drive it down the road with all four brakes grinding and making an awful noise. i had to drive it back to get it fixed. after one hour I’m on the road with my new vehicle. a month later and only after 1000 kms driven my tires are aggressively shaking. brought it to a local tire shop only to find out that the tires on the vehicle were unsafe! they wouldn’t even mount them on another rim they said they were so bad. after contacting car on auto for anything that they could do they told me everything was safe when I bought it and told me to kick rocks. do yourself a favour and NEVER BUY FROM THESE CROOKS!!!! More

Almost a month ago, I purchased a car with the help of Mario and Steve. I received excellent service from both of them, and a special thanks goes to Mario for his professionalism, kindness, and dedicatio Mario and Steve. I received excellent service from both of them, and a special thanks goes to Mario for his professionalism, kindness, and dedication to customer service. I would recommend their services without hesitation. AK More

Mario et Oday,votre service a été exceptionnel! Honnêtement , je n'aurais aucune hésitation de recommander mes amis a Car-on. Gros merci!!! Honnêtement , je n'aurais aucune hésitation de recommander mes amis a Car-on. Gros merci!!! More