Capital Hyundai

I brought my car to Capital Hyundai on January 15, and after just one day, they sent me an invoice and told me the new part would arrive by January 28, so I should have my car back by January 29. Well, it after just one day, they sent me an invoice and told me the new part would arrive by January 28, so I should have my car back by January 29. Well, it’s now February 5, and I still don’t have my car. Nobody has given me a proper explanation—just the same vague response: “We hope we get the part, and we will let you know.” That’s it. No updates, no actual timeline, nothing. And on top of that, they never offered me anything—no rental, no courtesy car, not even a simple apology for the delay. Now, I can’t even get a proper response. Calls go unanswered, and I have no idea when (or if) I’ll actually get my car back. This is beyond frustrating and completely unprofessional. If you need reliable service, do yourself a favor and take your car somewhere else. More

Most incompetent service mangers ever. Brought vehicle in at 86000kms for engine oil issues. Burning 1 liter per 1500kms. Was told to complete Oil Consumption Test. I brought the vehicle Brought vehicle in at 86000kms for engine oil issues. Burning 1 liter per 1500kms. Was told to complete Oil Consumption Test. I brought the vehicle back every 1500kms and they added oil every time. After the the four visits they said the vehicle was within spec. Said there was no issue. Brought the vehicle back at 130000kms, was burning 4 liters per 2000 klms. Capital Hyundai said they would now do a compression test (at my cost) a test they forgot to do the first time around the results show the engine is damaged Beyond repair and would have to be changed. The dealership submitted the results of the compression test to Hyundai Canada and tried to have the engine replaced under warranty for a crank bearing issue that wasn’t present. I was denied warranty because the vehicle was out of warranty period. The dealer told me too bad. And they would not be helping me with the cost of the repairs. The dealership really dropped the ball with this. They openly admitted to not following proper procedures with regards to not documenting how much oil they were adding to the vehicle during the oil consumption test. I have never delt with a more incompetent bunch of people in my life. More

Terrible sales experience, they are trained to lie professionally and steal your money. Avoid at all cost. professionally and steal your money. Avoid at all cost. More

great customer service holly was awesome very helpful kept me well informed as to what was being repaired on my vehicle would highly recommend the service kept me well informed as to what was being repaired on my vehicle would highly recommend the service More

When a dealer forces their customers to purchase $ 1897 in extra warranties and options that I do not want, then charge you a total of $848 in admin and PDI fees on top, I feel this is price gouging. Go in extra warranties and options that I do not want, then charge you a total of $848 in admin and PDI fees on top, I feel this is price gouging. Go to Gander, Clarenville and save yourself literally thousands on new vehicle purchase. PS The sales people were superb to deal with, it’s the company policy on pricing that will keep me away…. More

Had the pleasure of dealing with salesman, Lucas Ackerman, when I was searching various places looking for a vehicle. Personally I found him to be very friendly, professional and knowledgeable about Ackerman, when I was searching various places looking for a vehicle. Personally I found him to be very friendly, professional and knowledgeable about his job. I did not purchase at this time. I was looking at the Kona and found the trunk to be too small. No other vehicles interested me at the time. More

Professional, super friendly and knowledgeable staff made for a very positive and stress free buying experience! Thanks Denise for all your time and help. 👍 for a very positive and stress free buying experience! Thanks Denise for all your time and help. 👍 More

The salesman was absolutely wonderful at his job! Very friendly very helpful and responded to phone calls and emails after hours! Very friendly very helpful and responded to phone calls and emails after hours! More

After 15 years of dealing with Capital Hyundai I am done. The service is atrocious, their excuses are laughable. I have full warranty and had to wait 3 days to get my car back and then had the nerve to charg The service is atrocious, their excuses are laughable. I have full warranty and had to wait 3 days to get my car back and then had the nerve to charge me and call it labour. They are nothing but scammers. I will never recommend them to anyone and will even warn anyone who will listen to NEVER buy a car there. If I could give zero starts I would. More

Friendly, knowledgeable staff with your needs at the core. Very comfortable and efficient to book appointments. The Hyundai Dealership is very comfortable with some great amenities available to the clie core. Very comfortable and efficient to book appointments. The Hyundai Dealership is very comfortable with some great amenities available to the clientele. Overall they provide a pleasant and uplifting experience. I highly recommend these people for all your transportation needs. More