Capital GMC Buick

I got my vehicle fixed today after three visits first of all no coordination it took my three visits and first time i been there walk in because my check engine light on they said you have to book an appoin all no coordination it took my three visits and first time i been there walk in because my check engine light on they said you have to book an appointment i booked my appointment and been there on my appointment they said sorry we cant take you in because technician is on other job which i can understand but they should tell the customer a day before but nobody called and then service manger came in said to me book again and they will give me a complimentary winter cover for front bumper grill which suppose to come with new vehicle nobody told us at that when we bought this brand new vehicle and today i left my vehicle there and service advisor named Loni told me it might not covered under warranty then you have to pay diagnose charges i said OK i got a call after 3 hours she said they found the issue but that is not under warranty and total cost will be around $348.00 and she said they are trying to cover under warranty but in ten minutes i got another call she said not possible but we will give you discount for shop supplies for $30 and now your cost comes up to $318.00 i said OK at 3 o'clock i called asked how much more time to get my vehicle back she said you will get before 5.30 i said OK. after another 15 20 minutes i got call your vehicle will be ready in 20 minutes and your bill is $500 something i asked why there is difference she said you authorise us and i told you she just give me a phone with a box opened for signatures to sign which i did and got a ride by a uber which they arranged for me and loni was not their other girl is there she said i explained her and ready to pay but she told me pls wait i will call my manager then the same manager came who gave my complimentary grill cover and showed my signature we told you so you have to pay which i paid and i told him this not right and i wont come again we do not need you we are already have enough customers and busy. someone will not expect this answer from a manger from a dealership earlier i do not have to write this but his answer forced me do this i never recommend to anyone to buy and get service done from them More

Very good team, promptly respond to the wishes of the client and served at the highest level. client and served at the highest level. More

Bought my new Terrain here, great people and a nice surprise at pick up! Thanks again! surprise at pick up! Thanks again! More

We bought a pre owned vehicle from Zaid. He had it parked up front for us before we got there and a very smooth process overall! He had it parked up front for us before we got there and a very smooth process overall! More

Thank you to everyone at Capital for the great experience! I will recommend to friends and fam! experience! I will recommend to friends and fam! More

Moh was awesome! He really listened to what I wanted and made the whole process easy. He really listened to what I wanted and made the whole process easy. More

My wife and I are very pleased with the level of professionalism we received with Moh! Thanks again for the help. professionalism we received with Moh! Thanks again for the help. More

Bought many vehicles in my lifetime, this was the best experience i’ve had. Nice surprise at pick up as well! experience i’ve had. Nice surprise at pick up as well! More

Awesome experience. Got the vehicle of my dreams. Will definitely recommend to friends and family Got the vehicle of my dreams. Will definitely recommend to friends and family More

Great experience with Capital GMC. I saw the vehicle on Facebook and Zaid was very quick to respond! I saw the vehicle on Facebook and Zaid was very quick to respond! More