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Capital Chrysler Jeep Dodge

Ottawa, ON

4.2
1,163 Reviews
Capital Dodge has been serving the community of Ottawa and surrounding areas for over 60 years. We have a proud history of delivering excellent service and quality care to each and every one of our valuable customers. Thank you for allowing us to earn your trust and keep it over the past decades. We look forward to another 60 years of serving you in our new dealership located at the Palladium Autopark next to Canadian Tire Centre. We have made it possible to give our customers even more service in this new state of the art facility. We are committed to being involved in the community, through participation in charities, hockey teams, and also the United Way. We are here for YOU and your family to make sure you’re completely satisfied.
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2500 Palladium Dr #1200

Ottawa, ON

K2V 1E2

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Showing 1,163 reviews

May 21, 2016

Helpful, friendly, humorous, and no BS! My fiance and I traded in his ram and my older sedan for two brand new cars! The team worked hard to give us all our options and gave their honest pro More

by Alexandra Norton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Badelt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike S
May 25, 2016 -

Capital Chrysler Jeep Dodge responded

Glad to help Alexandra! Hope both you and your fiance are enjoying the new cars, and we are always here if you need anything in the future.

May 20, 2016

Percerverence and willingness to win my business I was very impressed with Josh's desire to win my business. I am not the easiest customer to please so for Josh to be as patient as he was and contin More

by Jeepguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Ovington
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2016 -

Capital Chrysler Jeep Dodge responded

Happy to help Jeepguy! Glad that our sales team member exceeded your expectations. Hope your are enjoying in the new vehicle and if you need anything else just let us know.

May 19, 2016

Excellent service in purchaing aNew 2016 Dodge Grand Caravan Just purchased our 2nd van with Capital Dodge and the experience we had this time around was amazing, the sales person was great. They were able to w More

by cocotte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Badelt
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2016 -

Capital Chrysler Jeep Dodge responded

Thank you cocotte! Hope you are loving the new van and thanks for being a loyal customer. If you need anything else in the future please just let us know!

May 18, 2016

Worse experience ever 2nd time in 5 years I have wasted a few hours every time. 2nd salesman this time but same bad experience as 5 years ago. The purchase price advertis More

by jasio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike LeBlanc
May 19, 2016 -

Capital Chrysler Jeep Dodge responded

Dear Jasio, I apologize that you had such a negative experience at our dealership this evening. We strive to please and take care of every customer that comes into our dealership. It is one of the many reasons why we have become one of the largest volume dealerships in Eastern Canada along with the respect we've built amongst our clientele over the past 50 years in Ottawa. Unfortunately however, we can't always make the customers as happy as we would like to. We do our best to account for the sentimental value that every individual builds up with their current vehicle, but we are rarely able to provide them with an additional value of $16000 off of the price of our trucks. If we we're able to, believe us we would. I apologize once again that we we're unable to give you the additional $16,000 that you required. We may have been able to help you with an additional 4,5,6,7 thousand dollars but not the amount you required. Hopefully you will provide us with another opportunity to assist you down the road, and I hope that in reading the 37 positive reviews that Mike has gotten you will give him another chance to earn your business as well. Andrew Hartin Sales Manager

May 19, 2016 -

jasio responded

What you taking about???? It was Mike who quoted the truck purchase price of $44,000 which was fair as on the Dodge dealers websites the price before any discounts is $46,000 - $47,000. I have not bargained at all. This quoted price become $50,000 after 1 hr of negotiation. Mike offered $17,000 for trade truck, I have just asked for $12,000. The value of the trade become $4,000 while presenting final offer to myself of $40,000 + taxes + licensing if compering to a original purchase price of $44,000. You guys have wasted, without any remorse, my time and still do not understand the problem. Unfortunately I do not like to be treated like a sh...t and I strongly believe that these sales tactics or incompetence of salesman (I do not buy this excuse) should be reveal to the public.

May 19, 2016 -

Capital Chrysler Jeep Dodge responded

Rob, Im not sure where the confusion is. The truck that you selected with Mike is $55290, less $7500 in rebates before tax and an additional $1500 after tax. You decided to add accessories of $1149. After providing you with the $8000 that your trade is worth your final number at the end of the day would be just shy of $46000. At no point did you trade become $4000. Mike invested the same amount of time in these negotiations as you did, at no point was he trying to waste your time. You put in a final offer of $31000 taxes included on the road including your trade. Therefore, we would need to give you $15000 more for your trade or discount our vehicle $15000 more. Can we agree on that? Please do not state that my sales staff is incompetent without reasoning to do so. If your truck had not been in a few accidents accumulating to $18000, or if it did not have thousands of dollars worth of repairs to recondition the vehicle, then of course we could have come closer to the number that you wished to spend. We completely understand that every customer has a budget in mind that we need to respect and work our hardest to accommodate. I believe in this situation we simply need to look at a basic truck and go from there instead of a nicely loaded sport. Please do keep in mind we have 0% financing available instead of paying cash.

May 18, 2016

Exceptional Service I had recently purchased a 2016 Jeep Wrangler from Shannon Duncan- upon our first interaction she was professional, courteous, and really listened to More

by Steve1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Duncan
May 25, 2016 -

Capital Chrysler Jeep Dodge responded

Thanks for the feedback Steve1234 we appreciate it! Glad our sales staff was able to help you, and that you got the best vehicle for your needs. We hope that you are enjoying the new Jeep, and if you need anything in the future come back and see us again!

May 14, 2016

Awesome experience buying from Shannon Duncan My husband and I dread the car buying experience but when our SUV was ready to die we headed over to Capital Chrysler Jeep Dodge. It was like winning More

by scottwendy222
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken, Shannon Duncan
May 17, 2016 -

Capital Chrysler Jeep Dodge responded

Thanks for positive feedback scottwendy222! We will be sure to pass along your kind words, and hope you are enjoying the new vehicle. If you need anything else in the future please just let us know.

May 12, 2016

Great experience! After checking with several dealerships, Capital Dodge was by far tops in approach and interest. Andreanne had previously sold a vehicle to a close fr More

by ael235
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andreanne Budd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Murdoch
May 12, 2016 -

Capital Chrysler Jeep Dodge responded

Thanks for the great review ael235! We're always happy to help, and always strive to find you the perfect vehicle to suit your needs. Hope you are enjoying the new vehicle and if you need anything in the future please just let us know!

May 10, 2016

great! I called in at Capital explaining that I just had a terrible experience at a Chrysler dealer in Hull and was looking for a salesperson who would get r More

by Jim C
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Hamilton, Shannon Duncan
May 12, 2016 -

Capital Chrysler Jeep Dodge responded

Glad we were able to help Jim! Hope you are enjoying the new Ram Sport, and if you need anything in the future please just let us know. We're confident our service team can live up to the pressure!

May 09, 2016

Friendly, honest service and excellent product knowledge We just bought a new Fiat 500L as part of the big 2015 clearance sale and we couldn't be happier. Andréanne, our sales rep, was extremely knowledgeabl More

by CapeCod1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Velitchkovski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andreanne Budd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Karnis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike S
May 12, 2016 -

Capital Chrysler Jeep Dodge responded

Thanks CapeCod1! We're always happy to help and are glad that your Fiat purchase went so smoothly. Will pass along your kind words and hope that you are enjoying the new vehicle. If you need anything else in the future please just let us know!

May 06, 2016

Easy and pain free I was looking for a jeep and my sales staff was excited and engaged as I was to get me the right vehicle at the right price. More

by Justin Phillips
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Foster
May 09, 2016 -

Capital Chrysler Jeep Dodge responded

Thanks for the review Justin! Glad we could help make the process easier for you, enjoy the new Jeep.

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