Capital Chrysler Jeep Dodge

Willingness to help is greatly appreciated I bought a brand new Trailhawk in Aug 2017 and over the next 26 days, my device would spend 17 of those days in the shop across 6 separate trips with I bought a brand new Trailhawk in Aug 2017 and over the next 26 days, my device would spend 17 of those days in the shop across 6 separate trips with 4 different issues. The main issue related to the passenger heat turning to MAX at start. This is obviously a frustrating experience to spend that much time with a brand new vehicle and dealing with the shuttle to get into/from work, but the team I worked with were very helpful. They continued to troubleshoot the issue and keep digging for a solution and even kept the vehicle for 2,3 and 4 days after the fix to test for repeat issues. Ultimately, Chrysler Canada was looped in and the service team started working with them to do additional troubleshooting. Near the end, Chrysler said they had nothing left to do and suggested that I just wait until they do a software update sometime in the near future. This is where Kyle got involved as I was unwilling to accept that as resolution. Kyle was friendly, understanding and helpful. I appreciate that he listened very well as I had made several suggestions for possible troubleshooting, which he ultimately proposed to Chrysler Canada and they accepted and authorized them to be done. Incidentally, one of the fixes I proposed which was originally expressed to be impossible - resolved the issue in the end. I now have my brand new vehicle back and all 4 original issues were corrected. Also, I wanted to thank Darrin(?) - the tech who worked on my vehicle extensively. He put in more time than he needed to on this and looked for solutions to the problem that I suspect someone without his experience would have been able to. Thank you everyone! More

Poor Attitude I have been screwed around by this dealer on multiple occasions. I asked to be taken off their email and spam list on four different occasions and wa I have been screwed around by this dealer on multiple occasions. I asked to be taken off their email and spam list on four different occasions and was still receiving mailouts. The last straw was when they asked me for an email address so that they could tell me of any recalls on my Town and Country. I said that I do not want to be put on any email lists and they assured me that it was only going to be used for recalls. I reluctantly gave it to them and lo and behold, three weeks later the first of many spam emails arrived from Chrysler telling me about the latest deals. So much for an opt-out option. I booked a test drive for a 2017 Pacifica last year and had it arranged for a couple of weeks. Turn up on the day and they tell me it is booked already at another dealership. I live over an hours drive away from this dealer. I thought I would give them one more shot about three weeks ago when I enquired about the 2018 Pacifica. Went in to the dealership and was referred to a salesman next to reception. He couldn't take his eyes off his iPad and while still sitting down and looking at the screen wanted to know what Pacifica I wanted to look at. Couldn't even get off his xxx to greet a cash buyer. I have found this dealership to be disrespectful and arrogant to their clients and customers and I do not recommend to anyone. I would avoid like the plague. More

100% recommended Chris is a professional, courteous, energetic and knowledgeable sales person. I knew what I wanted but the truck I picked online wasn't right - I tol Chris is a professional, courteous, energetic and knowledgeable sales person. I knew what I wanted but the truck I picked online wasn't right - I told Chris everything I was looking for and he found it in a few short min's. After emailing back and forth a hundred times with many questions (thanks for your continued patience) I test drove the truck and decided to purchase. He introduced me to the money person (Tony) who has a knack and good understanding of how to make your wallet open a bit more as he fully explained the lifetime rustproofing warranty (this has to be the best thing Dodge has done in many years) which I eagerly bought. The entire process was painless thanks to Chris and Tony. Fully recommended !!! More

Always friendly service department Have some issues with my 2015 Dodge Ram. The service team are always helpful and try to fix any issue promptly. I have brought many vehicles there and Have some issues with my 2015 Dodge Ram. The service team are always helpful and try to fix any issue promptly. I have brought many vehicles there and am overall satisfied with services. More

Fun, Decisive, Quality Assurance ...ask for Shannon!!!! We had been doing our homework for about a year as to whether we needed a second vehicle or not and how much to spend and what exactly to buy...Everyb We had been doing our homework for about a year as to whether we needed a second vehicle or not and how much to spend and what exactly to buy...Everybody knows the value of a dollar these days and in a nutshell....NOT A FAN!!!! Over the year we looked at many vehicles and did test driving etc..etc..etc...Narrowed it down to 3 vehicles!!! Shannon was our Specialist!! Treating us to a quality in sales we have not seen in a long time. Attention to words, detail and of course our price range, we brought home a beautiful Jeep Cherokee North. It was a Capital experience and Shannon gave us honest and patient service. We had fun!!! Thank You!!! Marc and Adriana Lavoie More

Honest Salesperson Geoff was upfront and honest. Upon calling about a vehicle found on the internet Geoff told me it wasn't available but one was coming in from Montreal Geoff was upfront and honest. Upon calling about a vehicle found on the internet Geoff told me it wasn't available but one was coming in from Montreal. Geoff delivered. I had previously experience a waste of time and travel to another dealership that informed me of vehicles found on the internet were available but weren't! That was very frustrating. Thank-You Geoff More

First class service in time of crisis My Dodge Caravan had a defective door from a wheelchair accessible conversion that Dodge did not do. Regardless, when the door on the ramp side wou My Dodge Caravan had a defective door from a wheelchair accessible conversion that Dodge did not do. Regardless, when the door on the ramp side would not close, the service team all pitched in to ensure it would be safe for me to drive across the city to be serviced by the business responsible for the conversion. Special thanks to Brent and Dave and to the "angel" mechanic who took the time while off duty to figure out how to close the door. This was a real crisis and instead of taking advantage , as some businesses may, all worked together and never even charged me. Thanks Capital Dodge, you are 5 star across the board ! More

Could be better Bought a new car there and honestly the dealership is average. So many people walked right by us and never even acknowledged us. The parts guy didn't Bought a new car there and honestly the dealership is average. So many people walked right by us and never even acknowledged us. The parts guy didn't even make eye contact or say hi and just went straight to going over the paperwork. The only redeeming factors was that we had a great sales person (Shannon). She was professional and was willing to go over all of the features of the vehicle, answer all questions, and help transfer plates etc. Shannon was excellent. We also received very friendly and knowledgeable service in the service department and particularly Ryan went above, like Shannon, to make sure we were settled in. More

Saved us thousands of dollars I cannot say enough about the service we received at Capital Dodge Palladium Drive. We were so impressed with the service from Dana Listman. I woul I cannot say enough about the service we received at Capital Dodge Palladium Drive. We were so impressed with the service from Dana Listman. I would highly recommend them to anyone looking for a great car and great service!!!!!! Guaranteed we will be back!!! More

# 1 Sales and Service I took delivery of Black 2017 Dodge Grand Caravan GT August 31, 2017. Just wanted to mention that the Sales Staff and reception staff were fantastic I took delivery of Black 2017 Dodge Grand Caravan GT August 31, 2017. Just wanted to mention that the Sales Staff and reception staff were fantastic and attentive. My sales guy, Josh Ovington was great, attentive to my needs and requests and made my new vehicle buying a super carefree and stress free experience from the time I walked in the door. Kudos also to Ken Murdock for making the financial part of the process painless and streamlined as well. It was a pleasure working with them both! And to all the behind the scene players... kudos too!. I already service my 2014 Dodge Journey Crossroads in your service department, and now I can honestly say that Service along with Sales is truly #1 and I will be recommending others to check you out! Thanks to all involved! Alan Jackson. More