Capital Chrysler Jeep Dodge

Beware minor leak in the evaporative emission control system In June 2019 the check engine light came on on my 2015 Dodge Grand Caravan. There was no apparent issue with how the vehicle was operating, however I In June 2019 the check engine light came on on my 2015 Dodge Grand Caravan. There was no apparent issue with how the vehicle was operating, however I was heading out of town so I made an appointment to have the issue checked at Capital. The Service Advisor hooked his reader up to the OBD II port and told me there was a minor leak in the evaporative emission control system. The vehicle was left with them and they Ubered me home. After several hours the Service Advisor called and gave me a list of things that needed to be replaced. The estimate was close to $1,000. I asked several pertinent questions of the SA but basically he knew nothing about what any of the sensors, switches, seals electrical cables etc. did or even where they were located on the vehicle. Stuck on the horns of a dilemma I authorised the work. When I came to pick the vehicle up I again asked the SA what was involved in the repair. He still didn’t know and pointed out that the mechanics were the ones who knew that sort of stuff. I was somewhat chagrined and not a little irritated because I like to know and do have enough intelligence to comprehend what different bits do and where they go; if someone is going to be called a “Service Advisor” they should have at least enough knowledge to give advice. After I came home I wrote a note to the Service Manager, Kyle McColl. His response was to have the Service Advisor call me. The SA had found out that some of the bits were located in the aft wheel well but that was about it. His reassuring comment at the end was that the work was guaranteed for two years. Well, forget about two years, because the check engine light came back on in less than two weeks! Not about to have my wallet lightened by another $1,000 repair job, I went and bought an OBD II reader. I stuck the connector into the OBD II port and surprise surprise the code was once again - a minor leak in the evaporative emission control system. Since such leaks are often gas cap related, I went into my garage, found some “rubber” friendly cleaner and a cleaned the top of the filler tube and the gas cap. I then put a thin coating of silicon dielectric compound on the top of the filler neck and on the “rubber” gasket on the gas cap. That took all of 15 minutes and cost probably 25 cents in materials. The check engine light went out after 2 or 3 runs. Some six months later my repair is still sound It would appear that Capital Dodge “fixed” (replaced) a bunch of parts that didn’t need fixing yet didn’t manage to fix the part that did need fixing. I first became a customer of the institution in 2006. Over the years I have had some good experiences and some bad ones with the Service Department, this was by far the most egregious . More

Straight from the purchase to getting replacement parts for my brand new truck has been a nightmare I have never left a review online before but this is getting to be a bit much, if I could do it again I w for my brand new truck has been a nightmare I have never left a review online before but this is getting to be a bit much, if I could do it again I would have gone else where Even called me in saying my truck had arrived and wasn’t my truck the list goes on More

Sales and Finace Deptment Mark Skaff in Finance was so wonderful. I came close to walking away from the deal because of another finance person I started with who lied to me and Mark Skaff in Finance was so wonderful. I came close to walking away from the deal because of another finance person I started with who lied to me and just messed things up, (Will remain nameless she knows who she is.). Mark took over and turned things around as soon as he got involved. He worked so hard for me and kept me in the loop every step of the way! I would recommend him to anyone looking to buy a car or truck! My sales person Tommy was also wonderful and worked very hard for me and I would also recommend him to everyone I know. What started out not so great once we hit the finance office ended up being a great experience once Mark took over! Thank you Mark and Tommy!!!!! I left feeling good! Warm regards, Kathryn Racz More

Showed up at the end of the day for an oil change. Ryan fit me and the truck was ready to go in no time. Always appreciate the great service. fit me and the truck was ready to go in no time. Always appreciate the great service. More

Worst experience EVER. Sir your new Truck will be ready Worst experience EVER. Sir your new Truck will be ready Monday. Arrive to dealership ready to roll home. The paperwork wasn’t ready,No instructions Worst experience EVER. Sir your new Truck will be ready Monday. Arrive to dealership ready to roll home. The paperwork wasn’t ready,No instructions on instrument panel of vehicle, No insurance slip. The Vehicle I looked at had Leather seats which I ordered. The truck I picked up had cloth interior. 10 years, 4 vehicles and over 200,000 later. This last experience has ended my loyalty to this dealership. They will never see another red cent of my hard earned money. More